Hi SN expert,I need to dynamically set the value of the "Access Type" field based on the "Existing Access" field. The "Access Type" field has two options:1. New Access2. Modify AccessIf the "Existing Access" field (a multi-line text field) contains a...
What ServiceNow feature can be triggered by events and is used to inform users about activities or updates in serviceNow
Hello. We're encountering a scenario where knowledge articles are being displayed in the 'form_view' in the ESC.Previously, we activated a Page Route Map to correctly redirect these articles to their designated view (kb_view). However, we've noticed ...
What permissions does a user with no role have? Why is it they are able to view tickets of ALL users with I impersonate them? I have admin access.
How many organizations added a fourth Change model of "Expedited"? If so what is the approval workflow for that expedited change?
Hi All, I am looking some modification in problem form wherein I wanted to have change task clouser manadate before closing the problem ticket .in case one try to close the task it should dispaly the msg on screen you need to close all open problem t...
This query is about Survey notifications. Not everyone fills in the survey after they accept the incident solution.A few users fill in the survey immediately after they had accepted the solution for the incident, so the notification is not required i...
Hi Team,After logging in, users with the ITIL role are forwarded directly to the Operational Workspace. Who has an idea for implementing this?BR
Hello All,As shown in the screenshot below, we are using Change Management on the workspace. The requirement is to move the "Assess Risk" button to the header, beside the "Risk Assessment" button, or alternatively, replace the "Risk Assessment" butto...
Hi Team, We have requirement to make return dynamic value (date )in bold , when using generate PDF document.example var newDateString = 'the ' + dayWithSuffix + " day of " + fullMonthName + " " + year + '.';return newDateString; So return value of n...
Hello Community,Did anyone worked on Active Directory activity pack. It has multiple Orchestration activities like creating AD Object, Add User to Group, etc...To configure this, may I know how the credential are setup. I believe a Windows type Orche...
Hi, We are trying to automate creating users in AD. We have also recently created a new midserver as well. We are having issues with access according to the logs. We are able to successfully lookup users though so from my understanding it can’t be an...
Hello Team, We have scenarion, our team creates incidents in daily basis in my instance. When ever incidents creates in my instance, we need to move tjose incidents to another instance. This leads to integrate within the 2 instances. Could you please...
Hi All, I want to show a timeline page on the service portal in which user will be able to apply some filters dynamically.Could anyone please confirm if this could be achieved? thanks.Example:OOB we have :https://<instance_name>.service-now.com/cmn_t...
I have noticed quite a bit duplicate CIs in cmdb_ci_appl table (from discovery). Any idiea what is the purpose of this class ?what exactly is the difference between Application and Software in servicenow classes.
