When the current caller id email ends with "@gmailusa.com", I need to send the notification to "USA tower" additionally. I wrote the email notification script as mentioned below but it's not working.(function runMailScript(current, template, email, e...
I made a notification to be send every time an incident is created on my pdi.I ticked both email properties to enable emails for my pdiWhy is an email not sending to the temporary email? thanks,Carol
Hi All,I have one requirement I just want to create one Pop Up in agent work space in related list so user don't want to click on new button and new page they just want to click on the related list and they want to add all field witch is visible in t...
Hi Community, OOTB automation adds a comment "Request Automatically Closed as all Line Items were complete" to REQ whenever its closure is triggered by Business Rule "Close Parent if Required" on [sc_req_item].The code:new SNC.RequestItem(current).cl...
Why user get type field as none in change request after new change request creation.
hello All,We have a requirement where in there are a lot of email addresses in recipient and we would want the receipient addresses move to BCC so that users do not get to know other recipients email addresses.how to achieve this ? UI action >>event>...
I need to know is there a feasibility to change this Draft OOB msg "A draft for this item already exists. You can view all the drafts here. If you save this item now, a new draft item would be created." which comes up when trying to save a draft for...
I have a request item with a multi row variable set containing 2 variables. What I would like to see is that when the Request is opened that this variable set is pre-populated with two rows that the user can Edit or Add to. I tried g_form.setValue('v...
Hello All, I've a requirement to populate a List collector variable based on a selected reference variable related list records . I wrote a script include and onChange Client script to achieve this. This is working fine in Service Portal however...
Hi All,I am looking to add a google captcha to OOB "form" widget. Is this possible ? Thanks!
Hi, when an incident is set to State = Closed, all fields become read-only for an itil user.I have a requirement to make the field problem_id editable for closed incidents.Via trial and error I achieved it in a PDI via ACL changes, but it made severa...
Hello. I will be implementing SLAs/OLAs on Catalog Tasks. We have hundreds of catalog items. I have had a few suggestions and ideas as to how best to organize SLA level tasks, and I'd appreciate any input you may have. The ideas for organizing tas...
Hello, I try to display a paragraph as a plain text annotation in a form section located in Change Request table. How and where can I configure the font size, the text direction and all of these paragraph configurations?Only found a sketchy way to in...
Hi all, I am noticing that certain users / approval groups are taking a long time to approve changes assigned to them so I was hoping to setup a report to show long a change approval task is sitting there unactioned for the last 30 days. We have thre...
Hello, I am trying to gather information from a user in order to populate a PDF via document tasks. I'd like to gather all the information using a record producer and some subsequent forms, prepopulate the PDF, and then assign it to the appropriate u...
