Hello,I have created a system property which stores the string values (for example: hardware, software etc.).In the incident list I am trying to filter with short description field, by adding a condition asshort description is one of and using the ja...
We want to update the target date field in the problem record automatically. It will update after 21 days of the opened date. This field should be read only. We tried through one onload script and script include. It is working. But when we implement ...
When User search with any word of the label, Then User need to get label in drop down for variable.
HiI have a requirement where I have to create a UI action Button on Incident form , and intern create a Custom URL where all the Incident values will be passed inside it as query parameters onClicking of that UI Action Button.How can I create such a ...
HiI want to create a tag in change task table to reassign the bulk change tasks. is it possible to create ,if it is can anyone help with process to create tag. Thanks in advance. I am attaching the two attachements for reference.One is incident table...
There is a requirement to turn off verbose sql messages in servicenow which can be done by enabling the property glide.import.error_message.generic to true. What is the impact of this?Additionally, what are the steps to unit test if this property is ...
When an incident ticket is created and a CI is identified as tarkget for incident, an SLA task is created if an SLA si defined for that CI. (Is that a correct understanding?)Question: what happends if the CI was not correct from the beginning, and we...
My goal is to be able to "retire or decommission" a CI. Using the Server Class, I will use a Windows Server as an example. In our environment, we can retire a server running Windows, then bring it back online as a Linux machine. For reporting purpose...
When I go to 'All > cmdb_ci_list.do' to see all of our configuration items, I see 718,672 items (no filter or conditions set) However, when I am on a Change record, and click on the magnifying glass icon for the 'Configuration Item' field, I only se...
Dear Community members, Good Day! Hope you are doing well. Could someone please help me with an issue where a field of choice type is not editable in list view for ITIL users. However field is editable on the form view. I have checked below in order...
Hi All, I have an orderguide which contains 4 catalogitems . When i select 2 catalogitem suppose apple ipad3 and apple iphone 6s and then go to choose option. In that section there is a field called portfolio which is a reference field that refers to...
HI Team,Am trying to send a survey via notification.Survey is created when the state is moved to resolved.the assessment instance for the respective survey is also getting created. But when am trying to get the link for survey via the email script, i...
I am using below business rule script to calculate the problem task duration. It is working fine in my PDI but it is not working in Customer Instances.Any suggestions would be very helpful.Thanks in Advance.//Script(function executeRule(current, prev...
I have a requirement to add/remove manager from a group when the group manager field changesI tried the below code through BRRun :aftercondition: manager changesvar previousManager = previous.manager;var currentManager = current.manager;var myGroup =...
Hi everyone,I am encountering an issue where a newly created sc_task does not automatically attach to the related RITM when created manually. I’ve attached a screenshot of the form for reference (see below).Can anyone point me to the out-of-the-box s...
