Hi,Using Display BR that automatically populates the "Short Description" field of a Problem Task with the "Problem Statement" from the related Problem when the task is created. Additionally, ensure that the "Assignment Group" and "Assigned To" fields...
Hi,Create a business rule that copies work notes from a Problem Task to the associated Problem whenever worknotes are added to the Problem Task. Please help me out with the business rule. Thanks,
Hi all,Our organization is evaluating the ServiceNow product and would like to know if it's possible to setup a workflow that would send an alert to a user to confirm that they are the custodians of an asset when it's assigned to them via the Asset M...
Hi Team,How we can restrict retired CI to auto populate in Impacted services from affected CI when configuration item changes under change management module?Can someone please guide how we can achieve this ?Thanks in advancePriyanka
Hello, In ATF, we have two Record Query steps with different conditions for the same table. These two record conditions are called in the Set Field Values step(PFA). When I call these two records, I am getting the sys_ids instead of the record number...
Hi there, We've come across a notification titled 'New message(s) in CHGXXXXXX' however, when following the link to view said "messages" I get this (attached)Can anyone tell me what this notification is referring to please? Thank you!! Jess
Hi, I have a requirement for AP cases, the case is created & assigned to a team and when the case is re-assigned to another group for any details. the first re-assignment date/time of the case should be captured. I have created a date/time field to c...
Hi all. I apologize for the title, I'm having a hard time with how to easily say what I am trying to achieve (which probably is leading to me not being able to search for help well). Best to use an example of what I'm trying to achieve. To start, we ...
We are using Jira spoke to Integrate with Jira. We are not getting any way to update reference field at Jira side for example Assignee, Reporter. Please help us to handle this issue.
Hi All, We have requirement where we are integrating ServiceNow Incident with Salesforce Case. This will be uni-directional integration where we will be sending information from ServiceNow to Salesforce. Integration will be through Salesforce Spoke. ...
Hi,business rule that adds the Manager of the Caller to the Watchlist when the priority is set to Critical. Please help me out with the Business rule. Thanks,
var grUserUsage = new GlideRecord('ua_app_usage'); grUserUsage.addEncodedQuery("app_nameINGRC: Risk Management,GRC: Profiles,GRC: Policy and Compliance Management,GRC: Advanced Audit,GRC: Advanced Core,GRC: Advanced Risk,GRC: Audit Man...
Hello friends, I have a requirement. I want to add incident numbers arise from a query into JSON objects. It may be 10 or 15 0r 20 incidents retrieved from query. Eg.var gr = new GlideRecord('incident');gr.addQuery('category','software');gr.query();w...
I want certificate issue and certificate expiry date on a table with condition that certification expiry date must be after certification issue date and need this condition on Submit. I want to show certificate expiry date only if certificate issue d...
We are creating a catalog item where lookup select boxes are dependent on one another to choose a room at a facility. Campus > Building > Floor > Room We have reference qualifiers and variable attributes setup so that only buildings for the correct ...
