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Display description field in the Standard Ticket widget

Hi Community, I am struggling to get the description field from the incident form on the SP. When someone clicks on My incidents and sees the incident detail in the Service Portal, they cannot see the description (which is the OOB behaviour). I would...

Abhinav7 by Kilo Contributor
  • 3776 Views
  • 3 replies
  • 6 helpfuls

Resolved! Incidents related this on a user record - change the reference

Hello, when we look at user records, we have the "incidents" related list so that we can see all past incidents by this user. This related list brings in all incidents "Opened by" this user. I want to change it to where it shows me a list of incident...

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DocuSign integration for catalog item

HiI have got an requirement for DocuSign integration. In my client instance DocuSign already configured. But how setup the  new catalog item request for digital signature and its flow. Please give details about flow and setup catalog item doc signatu...

Issue in trigger the business rule ( overriding of BR)

Hi team , i have below 2 business rules , BR 1: Before Insert, order 100IF Item requested is either Microsoft Visio or Microsoft Project 365 & Short Des says "License Check"THEN  Change Catalogue Task state to Closed Incomplete (function executeRule(...

Bindhu1 by Tera Contributor
  • 467 Views
  • 3 replies
  • 2 helpfuls

Link to approval from workflow

I am generating approval records from workflow. How can I get the link to it from a notification? When a approval record is created I want to generate a notification with fields from the parent record so trying to generate notification from workflow....

Workflow and approval rules in sc_req_item

Hi,Is there a way to use both the graphical workflow and the approval rules on the catalog of services (meaning on the sc_req_item table)?At the time being, the catalog of services has been implemented with approval rules. Now I'm also willing to use...

ffaltot by Tera Contributor
  • 1479 Views
  • 6 replies
  • 0 helpfuls

I want to create a report on the below information in case table

Hi, I want to create a report to the below information.Name of Report:  Average Response TimesType of Report:  Bar GraphData Elements Required: Total # of Cases                                          Average Days Open                               ...

mania by Tera Contributor
  • 183 Views
  • 1 replies
  • 0 helpfuls

Client script

when the user create the problem record , you should show the message of total number of records created by the currently log in user for the problem table using OOB problem table ? Using the  After BR but i need to same scenaior  build the client si...

Ram012 by Tera Contributor
  • 389 Views
  • 6 replies
  • 0 helpfuls

Need your help to provide steps for Migrating Remedy to Service Now

Hi Experts/All,We will be planning to migrate BMC Remedy and ITSM to Service Now in another few months.It would be helpful for our team if some one can help us in providing the detail steps / cautions to be taken care for migrating BMC Remedy and ITS...

mysnow by Kilo Explorer
  • 18044 Views
  • 23 replies
  • 7 helpfuls

Add columns to dl_problem_priority?

Hello. I want to add additional fields onto problem that would effect how the priority is calculated. Should I add columns to dl_problem_priority to manage this, or should I create a whole new data lookup table? Thoughts?

spike by Mega Sage
  • 303 Views
  • 2 replies
  • 2 helpfuls

Client script

Prevent user from changing the state to closed in the List edit - use the Custom table. Write client script but code is not working . function onSubmit() {   if (g_form.getValue('state') == 'Closed') {    alert('You are not allowed to change the stat...

Ram012 by Tera Contributor
  • 241 Views
  • 2 replies
  • 0 helpfuls