I've got an SLA workflow for emergency changes that creates an event when it reaches 50%, 75% and 100%. When the event is called from the workflow at 50%, it passes the current.task.requested_by field as parm1Same thing happens at 75%, except as par...
SpoilerWhen caller_id.field_staff is true in an incident, add 'Rugged Device' model category which is assigned to the caller in the asset field automatically. If there are multiple Rugged Devices, please allow there to be Mandatory drop-down with the...
In the old "listview" incidents are displayed under the History tab with in the first line (the title) the text Incident and in the second line (the subtitle) the Short Description of the incident. When we open Service Operations Workspace and look u...
I have a need to paste values with comma separated values into a filed to be selected in list collector field. I'm trying to achieve to via client script below but getting error below. function onChange(control, oldValue, newValue, isLoading) { ...
Hi, We have table named as "PROBLEM_TASK" and inside that table we have new field "DUE_DATE".Do what our client requirement is whenever someone tries to change the Due Date, or let say whenever user tries to update the Due date, we need to trigger an...
Hi,i got a request from our data protections and it security officer to change the display text used in dynamic translations to "Translated by Microsoft AI". Has anyone an idea on how to get there?CheersMichael
Hello Team, Can someone share architectural documents of SolarWinds and SCCM integration. Thanks in advance.
Whenever we click on any Service Requests under my requests in ESC portal the page is again redirecting to the same my requests page as shown in the attached snip and the corresponding request is not getting opened. Can anyone please help me solve t...
I created my first flow, I am trying to associate it with the request table but it's not showing in the picker. I have activated it. Is there another step that needs to be done?
Description: Require Two new checkboxes to be added both the Problem & Risk form (u_risk_register). These should only be editable by the Service Management and Problem Management group members only. Fields:WeeklyMonthly Note: Have a look below Attach...
Hello I am trying to create a Metrics definition on 'em_alert' table on 'maintenance' field. However, when I created new alert 'Metric' did not updated with values. Is it the case that it does not work for Boolean values? Thanks.
Whenever we click on any Service Requests under my requests in ESC portal the page is again redirecting to the same my requests page as shown in the attached snip and the corresponding request is not getting opened. Can anyone please help me solve t...
How to filter Service Offerings based on Services selected from Record Producer ( Service Portal) Both Service and Service Offering variables are referencing to cmdb_ci_services tabel
Hi ,I would like to check after CSA and ITSM ServiceNow which certification would be good to do . please can anyone suggest and provide me details . thanks in advance . Regardschandana
Route request for approval to primary approver; If primary approver on vacation, route to Back up Approver in service Now workflow
