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Resolved! How to display questions and answers in virtual agent

Hi, I have few questions and answers list so i have created a topic 'General questions'. but i want to do the once we click on that topic it should display list of the questions then we click on any of the question it should display the answer.How to...

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mania by Tera Contributor
  • 1721 Views
  • 10 replies
  • 3 helpfuls

Change the order of variables on the Catalog task form

Hello All Hope you are doing well,   We have a requirement where we need to update the order of variables in the Catalog Task form, making it different from the RITM variable sequence. For example, on the catalog form and RITM, the first two variable...

Sonu Parab by Mega Sage
  • 379 Views
  • 1 replies
  • 0 helpfuls

Inbound action : To copy the email content onto the respective RITM

Hi All,  kindly help me to resolve this:Created an inbound action that copies the email content onto the respective RITM worknotes/activities.The emails will come from "abc@gmail.com," and the subject will contain the RITM number.Below is the script ...

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Bindhu1 by Tera Contributor
  • 379 Views
  • 1 replies
  • 0 helpfuls

Flow Stage

notice that in Employee Center,  some requests are showing a list of Stages and some doesnt. what causes this?note: both request are using different flow, but with the same stages in each flow 

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on after Transform Map Script not working

Hi All, I'm importing the data to cmdb_ci table so based on class this will also get updated in alm_asset table.Now I'm trying to update the status field of alm_asset table since it is not directly available in cmdb_ci, For this I'm writing a onafter...

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multiple selection from reference variable

Hello everyone,I’m working on configuring a ServiceNow catalog item and need some assistance.I want to create a variable where users can select multiple contacts by holding down the CTRL key.What type of variable should I use to achieve this function...

Neetu2000 by Tera Contributor
  • 1059 Views
  • 4 replies
  • 0 helpfuls