create problem automatically from incident if priority is p1
Hi , I have to achieve a requirement if an incident is p1 then one problem ticket will be created automatically and linked to the incident. Thanks , Arnab
Forum Posts
Trigger an event using background script.
Hi, I am having one requirement to build a notification to notify a group when the record is inserted in 'quarantine_file'. To test this notification, I need to create an event and then trigger the notification with the event. But I haven't worked o...
Resolved! Allow requestor to add or remove ReadOnly Admin access at their own convenience via service request
Hello Experts, I was able to successfully create an automated service request to add ReadOnly Admin access upon request submission in the production environment. Additionally, there is a requirement to remove this access when needed.However, there is...
Resolved! Get the Newest record out of two on Sys Approval Records
Hello Experts, I need to pick the newest approval record [From time stamp] on sysapproval table for a RITM. Please help me out. Thank you in advance. var approvalRec = new GlideRecord('sysapproval_approver');approvalRec.addQuery("sysapproval","96f9f...
I need automated flow to update the RITM record from 'sysapproval_approver' table
Hello, I have requirement to create new catalog item and automated flow...created below two fields.1.Request_for (Reference:sys_user)2.RITM_number (Reference:sc_req_item)For the flow, 1) Once the user submits the Form, Approval triggers to Requested_...
why I am getting cancelled in the workflow activity
Hello experts,I'm currently working on change management, specifically for Normal changes. Our workflow involves an approval process where, upon rejection by the Approver, the state transitions to a 'Cancelled' state. Subsequently, we've implemente...
User added a comment and it auto approved the req item?
Hi, we came across a weird issue where a licensed user added a comment to requested item that was waiting for approval. As soon as they added their comment the req item got approved. I have tried looking at the business rules on sc_req_item table bu...
Customize Auto close incident based on Assignement group
Hello Team, We have platform level property for incident auto closure 10 days from the resolved to closed state. Would like to configure 15days for only particular assignment group incidents(Example : CRM Group), remaining should follow same 10 days...
Telephone Number validation - Specific for Country
Bring country code according to site.Check for specific country format (number of digits).In the (sys phone territory) table entries, we have related list like phone validation (sys phone validate) here in this we have condition field so now we have ...
Orchestration Query AD - Obtain Group Members
Is there a way to use the OOB Query AD Orchestration activity to pull the members of a particular AD group? I know you can use the Query AD to see if a person is a member of a particular AD Group, but can you also use it to pull all the names of peop...
Show ONLY GROUPS which have MEMBERS in it.
I have a requirement where there is a field called Approval Group, which is of 'LIST' type, which is referencing to the Group table.I wanted to show only list of groups which have members in it. Kindly let me know how this can be achieved by advanced...
Can a user update their request after submitted?
Hi everyone, Can I get advice and suggestions on a requirement we received I'm not sure how to move forward with. We need the following to take place using flow designer:-submitter will submit a request-The request is then reviewed. -If determined a...
Resolved! Jira On premise to servicenow integration via Webhook
Hello all, We are integrating Jira server and ServiceNow using Jira Spoke. We are using Mid server for connection. I Am able to create issue using JIRA spoke only by username + Password, If I give API token in password place it giving error as 'Unexp...
How can a end user / requester edit one of the variable fields after submitting a request
We have a requirement wherein our end user will submit a request from Service Portal and after submission the request will go for an approval to requester's line manager and after reviewing the form line manager will get back to requester asking to u...
Transform Map Automation
Hi All,The following is my requirement, I want to process an excel file which will be sent to ServiceNow from a record producer which is on the data source table. I want to run a transform map and create records automatically on the target table.Targ...
