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The request is not moving forward with further steps

Hi Folks, The task did not pick the correct application name. Hence, I corrected the application name and instead of closed complete, I mistakenly selected the closed incomplete. So, now, I update it as closed complete. The request should now move fo...

pramn by Kilo Sage
  • 664 Views
  • 3 replies
  • 0 helpfuls

restart workflow in req

Hi all,We created a UI action button to restart the RITM flow and the workflow in REQ. When we clicked the restart button, the RITM flow restarted and the state and stage completed, but the workflow in REQ did not work correctly. The parent REQ shoul...

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rognomolta by Tera Contributor
  • 760 Views
  • 1 replies
  • 0 helpfuls

Resolved! Stop SLA when Assignment group changes

Hi,I want to stop SLA when Assignment group changes, I did not found any way to do it through SLA definition.Can you please help me!!

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AniketN by Tera Contributor
  • 2005 Views
  • 8 replies
  • 1 helpfuls

Resolved! Require help in Client script

Hello All, I'm trying an addition script for one of my requirements. The script below automatically adds the previous and new values when the user enters "+integer_value" . However, when a user enters + and nothing, it saves the value "NaN". I attemp...

Yogita11_ by Tera Contributor
  • 507 Views
  • 1 replies
  • 1 helpfuls

How to check if a variable is populated in a variable set

Hello! I am creating a workflow using the workflow editor for a catalog item for a client that uses a MRVS.  One of the requirements is to check each row in the variable set and if "Variable A" has a value in one of the rows in the MRVS, it will crea...

ramirch by Tera Contributor
  • 622 Views
  • 2 replies
  • 0 helpfuls

Resolved! After abort action in a form Error message is blinking and going.

Hi All, Please help on this, I am facing this issue, I wrote abort action code on incident form, abort action is happening but I need to display Error message, for this i have used gs.addErrorMessage(); method but after abort action it is blinking an...

Aditya253 by Kilo Guru
  • 2164 Views
  • 12 replies
  • 1 helpfuls

HIde field/table on change request form

HI.I need to hide a defined field in form layout if application/system.urs = true how can i do that ?I am try with client script but it's not working . this field is table ' how i can to know which field to hide?   

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Omer Revach by Giga Contributor
  • 557 Views
  • 2 replies
  • 0 helpfuls