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How to use cab definition in a workflow ?

Hello All, I have a requirement where I have created an Asia CAB Definition , so if the conditions which are present in the "Asia CAB Definition" are met then during that time it should trigger cab approvals to asia.AG , I want to basically using the...

Flow error

Hey folks I am getting flow error as "This flow operation cannot be executed due to security rule"  even though i am running flow as "system user"    Encountered error executing instruction:  OpInstruction{id=24, opClass=com.snc.process_flow.operatio...

Flow designer not to update empty input from variable

I am trying to update a record from Flow designer, I want to skip the update if the variable input is empty. Please suggest how I can skip a specific filed update if the variable input is empty. Thanks in advance. 

kk9 by Tera Contributor
  • 1143 Views
  • 4 replies
  • 0 helpfuls

How To Set Up Universal Request To Triage Before Creating Tickets

Hello, I'm hoping someone can steer me in the right direction here.  I'm looking to implement Universal Request for our company.  However, I'm looking to implement it as described in the attached process flow.  Basically, I want users to submit catal...

OzZy M by Tera Contributor
  • 1365 Views
  • 5 replies
  • 0 helpfuls

Adding UI Action Selection to an update set

Hello all, ServiceNow support gave me the fix action of how to "set the log level for a specific REST message".  The fix action works fine, but now I need to add the fix action to an update set.  Here are the basic steps that SN gave me: 1. Navigate ...

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lonesoac01 by Giga Guru
  • 406 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change the order of variables on catalog task form

Hi friends, I have created a few variables on catalog form :variable name              orderName                            100Emp ID                          200City                                300Requested Item             400.............  tota...

Asmita7 by Tera Expert
  • 1095 Views
  • 5 replies
  • 2 helpfuls

Add Mobile Icon on User record

Hello All, I would like to add a Mobile icon on the user record same as VIP. How can I add that?  I tried adding an Image to ServiceNow Images and created Field style but it's not working.

navin14 by Tera Contributor
  • 271 Views
  • 1 replies
  • 0 helpfuls

workflow in the flow designer

Hi team ,  How do I apply the run script of a workflow in the flow designer? Script : workflow.scratchpad.approvalorder = 10; 

pramn by Kilo Sage
  • 331 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to set CI active=false

I have to be missing something incredibly simple here. I can run a glide record query for active=true: var rec = new GlideRecord('cmdb_ci'); rec.addQuery('active',true); rec.addQuery('name', 'foobarbaz'); rec.query(); while(rec.next()){       gs.pri...

patk1000 by Giga Contributor
  • 2845 Views
  • 7 replies
  • 0 helpfuls