Resolved! Predictive intelligence for HRSD
Hi experts,How can we leverage Predictive intelligence for HRSD. What are the best use cases we can target for. If anyone implemented already please let me know the approach I need to follow. TIA
Forum Posts
Catalog builder, create Request without an automatic Ctask and RITM
Hi Folks,hoping for some insight here -and thanks for you time. We are migrating a fairly mature system built on Workflow and catalog entries largely dependent on the Advanced view using code to create REQ's direct on sc_request - which is of course ...
Resolved! make Comments and worknotes section as default section
Hi experts,How can we make 'Comments and Worknotes' as a default section? When ever user over opens a case it is opening with Fullfilment Instructions tab. TIA
Add "Propose a new Standard Change Template" option on create a new change request page
We need to add an option called "Propose a New Standard Change Template" under the Standard Change section on the "Create New Change Request" page. Please provide guidance or suggest the best approach to implement this?
RITM closure only when all SCTASK (Automated/Manual) are closed
Hello Experts,I have a client requirement to allow users to create manual catalog task on a RITM record (post approval) in addition to the auto-generated catalog task. The automated task creation on RITM is driven by a subflow (attached for reference...
Update an existing AD group
Hi experts, Can someone guide me how to update an existing AD group from servicenow?I have a requirement to update an existing AD group to change the managedBy attribute. I have no idea where to start and how to start this.If someone can guide me wit...
Query on CIS-ITSM Certification
Hi All,i have done CSA certification in past which is expired now. i am planning for CIS-ITSM certification now. is it mandatory to take CSA certification again before CIS-ITSM or i can register for it directly?Thanks
Resolved! CIS-ITSM Certification Query
Hi All, i have done CSA certification in past which is expired now. i am planning to go for CIS-ITSM certification.Do i need to take fresh CSA certification and then only i can register for CIS-ITSM or i can go for CIS-ITSM directly, its not mandator...
How to create a Change Request as Unauthorized ?
In my instance, I need to trigger a notification when an unauthorized change request is created. However, I don't see an "Unauthorized" field in the Change Request form (Emergency or Normal types exist).How can I create an unauthorized change request...
GlideEmailOutbound()
Hi All, GlideEmailOutbound is a ServiceNow class used to create and send outbound email programmatically. It's part of the platform's scripting environment, allowing developers to automate the sending of emails with custom content, recipients, and at...
How to restrict Images and Videos access in db_image and db_video table to particular set of Users.
Hi there, We need a suggestion over how to restrict access for our particular application images and videos stored in db_image and db_video table to only a set of required users. We are using these images in portal and want no one apart from set of ...
Escalation Count value is not displaying in the banner
Escalation Count need to display dynamically but it is not displaying the Escalation Count so help me what is wrong on the below code. Message: You are checking the incident as the incident ticket is escalated {} time(s). HTML Code:<div ng-if="data.i...
Resolved! Auto populate a field which depends on the field present in an another table
Hi All,I have a reference field called "incident"on a custom table which refers to incident table.Also I have a field called region which refers to cmn_location table in Incident table.Another region field also present in custom table which value dep...
Resolved! Populate Department based on business unit
If a business unit is selected only the departments related to that business unit should be visible in the department reference field, both business unit and department fields are reference type fields, I have written a script include for the advance...
Where do you add/remove users from system notifications?
Where do you add/remove users from system notifications?Example I need to add someone to the Your x509 Certificate is going to expire in 10 days email