Whenever any user does a mention (@ mention ) inside the work notes we are trying to default the search result to the Caller of the incident and rest of the results to follow. (similar requirement for CHG as well)For example: If I have three users in...
Hi, Is there a simple of way of looking at how many tasks a certain team has been assigned over the last month? I'd really like to be able to know how many times a task was sent to a particular team, they may have then reassigned them on elsewehere a...
Hi All, I'm shifting from ABC company, currently Now learning is free here and vouchers are free. I have my Gmail address as the web assessor address in the Now learning account. Do I need to unlink my Gmail address before I leave my current company?...
Having an issue with our in house Demand Manager unable to view the available "Create Task" option on the Idea record. He can only see Demand, Project and the TeamSpaces option:While I, with admin role, can see all of these options:Assuming this is r...
Hi Team,My requirement is when a user creates a request from the ESC portal then in the requested item, the contact type field should be auto-fill as self-service, If they create a request from the native view or the agent workspace then the contact ...
On Selection of Cancel Order UI Action in Workspace Customer Order table, I am getting this pop-up. I want to edit this. Any help would be helpful.
How Can I show info message on my incident record when child records are added in it via list collector?I have tried by using after update business rule but it is not working.Any suggestion or help is appreciated.
Hi, I have created survey for once the request is closed, the survey should be trigger to the user(Requested for) and it is triggring OOB Request survey notification but the requested for user is not getting in email Recipients.Can anyone please help...
Create One list type field reference to User table . When someone removes any values from the list or add any users to the list fields , then it will shows the alert/ pop - up with the added/removed users list to the end user.Using incident table(OnC...
HI team,I have a customization where I need to stop 'time worked' field auto starting. this is only for few assignment groups and the tasks that needs this are - incident, RITM and sctask only. I can see this field auto starts from system property - ...
Hello all, Customers are experiencing delays in service request fulfillment due to inefficient workflows and unclear service catalog definitions, need to redesign the service catalog to streamline request fulfillment. How would you redesign the servi...
Has anyone encountered an issue (and how to resolve) where open/close/updated dates from cases are showing as #################### in an Excel export rather than as the date and time?
Hi, I have a requirement like I need to export the data from ServiceNow to the external servers.For this I created an export set and export the data to the Mid server. But from the Mid server to the external server(Out side of ServiceNow) how to exp...
Hi All, I have created a variable of type Label for a catalog item to display some instruction, but this variable is appearing mandatory on RITM page due to which we can't change CI. It is throwing error (The mandatory fields are not filled) on RITM ...
Hii, Req: In the left navigation go to the Visual Task Board after opening any board and when I go on the cart view then click on the SCTASK0010990 link it should open in the new tab. Rather than opening it as given in the 2 screenshotkindly help me ...
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