ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Dashboard issue

Hi Team,I have a requirement in a service now dashboard which has multiple tabs in it.And when the user click on "Create incident" under "New Inc" tab it should redirect the user to service portal page but presently it takes the user to the native pa...

diNesh_M by Tera Contributor
  • 478 Views
  • 2 replies
  • 1 helpfuls

How to change button colr in header

Hi TeamUnable to find which color element to change the button color. When I drag mouse over the button then I can see the button text. White button as shown in below. Tis is in backend view. RegardsPrin

Prin_1-1721921093103.png
Prin by Tera Contributor
  • 297 Views
  • 2 replies
  • 0 helpfuls

Help with OnCellEdit Client Script

Hello Experts, I have a development request that I am working on and I need clarity.  I was requested to make a modification to functionality on the hardware table (alm_hardware).  When the state of a record is changed on the form a custom field (Las...

OOB scanning getting failed

Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference any solutions here to increase the scanning timeout?1.attachment_scan_history table screenshot after ...

jobin1_0-1721973924911.png jobin1_1-1721973924927.png jobin1_2-1721973924913.png jobin1_3-1721973925603.png

Read only access to KB Article not working

Hello Community,There is a requirement to create kb article with certain users should have read access to the kb article. I created the kb article, created the user criteria and mapped into can read user criteria.On testing I can see the user criteri...

XYZ by Tera Contributor
  • 936 Views
  • 3 replies
  • 0 helpfuls

How many knowledge bases is too many?

Does anyone have any advice on whether it is better to keep the number of knowledge bases to a minimum and put different types of knowledge in the same knowledge base or have several knowledge bases?  Thanks.

SuzyH_ by Tera Contributor
  • 979 Views
  • 4 replies
  • 3 helpfuls

Incident Case Type classification

How the questions and requests can be avoided from an Incident form? I am working for a client where incident management module has a Custom field  (Case Type) with the following values such as Issue, Request, Questions, Post go live issues. There ar...

Resolved! Trend report by total number of records cumulatively

I am wanting to make a trend line showing the total number of records month by month in a table like cmdb_rel_ci (with some filters added).I am using a Time Series Report, and Trend By Created, per Month, Aggregation of Count.I can get a report that ...

VL10 by Tera Expert
  • 1031 Views
  • 1 replies
  • 1 helpfuls

How do you handle incoming emails from D/Ls or shared mailboxes

The challenge that I see is that users send emails from those shared objects.  They are accepted but then the members complain about getting email for incidents that they didn't create and can't access.  The later part can be for one of two reasons. ...

johnfeist by Mega Sage
  • 699 Views
  • 2 replies
  • 0 helpfuls

Resolved! Workflow "If" activiy

I have a need to add an "If" activity to one of my workflows.I need to have Requested For Department as my true statement. I tried using the Condition and Advanced without success. Any assistance would be appreciated.

John H1 by Tera Guru
  • 426 Views
  • 1 replies
  • 0 helpfuls