Hello, Is there any value calculator, ROI template available to show the value of Virtual Agent post- implementation ? (E.g. productivity gains, savings, optimization, CX,etc)I believe there are many ServiceNow customers who has Virtual Agent, I woul...
I am wondering how many knowledge bases companies typically have. Is there any best practice advice for how many knowledge bases it is recommended to have and what determines how you divide your knowledge out? We have Washington D.C. Out of Box. ...
I may have the wrong table in the subject but I'd like to see if someone can assist. I have aa user that is wanting to build a report on, the list of Pre-Approved Change Requests, present in that catalogue (https://xxxxxxxxxx.service-now.com/now/nav/...
I have a table with 10000 records. I need to retrieve all the data from table and show it in UI page. I add pagination in the UI page(it shows only 50 records in the first page). As of now i wrote a query to retrieve all the records from the table an...
Hi Community, need help on email notification, to add field in the current email body from other table.
does run with roles in flow designer of ServiceNow has separate licensing @Tony Chatfield1
Hi All, I am looking for some automation ideas using ITSM standard. If anyone has ideas, can you please share those with me. Regards,Sandeep Raj
Hello All, Below are two data policies Data Policy 1 Data policy 2 Still when I loaded the data through import set and load data the entries were created which should not happen as per the data policies Attached both excel file of data and also data...
Hi Team, below mentioned code i am used to call the script include to on submit client script and setting value based on that restrict the userfront of the service portal it's working fine i am getting value and it's set to variable butIf i used the...
Is it good to have SLAs for problem management? As per docs, below is the snippet. Service level agreements: SLAs can be used to ensure that problems are highlighted.As investigating and fixing a problem could be a long-term effort, it is not reco...
I have a request to generate emails to be sent to the Assigned To for incidents that are more than 30 days old.We would like a single email for each Assigned To user *versus several emails for each incident)Ideally, we would like to run this as a sch...
Hi, When we click on save button it is showing all field in workspace(SOW) but i need to show all the fields when we click on new button also in incident workspace (SOW).Before saving:After saving: Thanks!
Hi Team, please anyone can let me know how I can change table name in the workflow, I know it can be done through workflow versions , but I am not able to do that, any help on this query will be appreciated. Thanks in advance. Regards Vyanktesh
we wanted to hide the the escalate button from the RITM form for specific catalog item- tickets depending on certain condition. How to do that?
Hi, Am calling script include and getting the filter values as well but not able to set those values in OnChnage client script of Reference(Groups table) variable.Below is my Onchange script please let me know what.s the issue here?------------------...
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