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Create problem when more than 5 incidents with same CI

HiI have coded below in after insert BR of incident. But it is not working, can you help here?var inc=new GlideRecord('incident');inc.addQuery('cmdb.ci', current.cmdb_ci);   gs.log('count is:' +current.cmdb_ci);inc.query();if (inc.next())   var count...

ramkrish by • Kilo Contributor
  • 5363 Views
  • 10 replies
  • 3 helpfuls

Task SLA Report

We have a retroactive task SLA. When generating a report of SLA-breached tasks, we encounter scenarios where 70% of the SLA time was missed by one team, but if the task is reassigned to another team, the SLA breach is attributed to the latest assignm...

Renjisha by • Tera Contributor
  • 925 Views
  • 1 replies
  • 0 helpfuls

Automatic relationship creation

I have created a relationship between   parent class and child class in Suggested relation ship table. Based on this, when i import   parent CIand child CI to cmdb_ci tables   ,   relation ships(in cmdb_rel_ci)   will be created automatically? or do ...

snowlover1 by • Kilo Contributor
  • 6299 Views
  • 8 replies
  • 6 helpfuls

Resolved! Clietn script

Can we execute On Change client script while form load? if yes then how?

anurag_b by • Tera Contributor
  • 1627 Views
  • 3 replies
  • 3 helpfuls

Autopopulate SR details in catalog

I have to create a catalog where if type_of_request is Shopping & Deployment and the requestor will choose the SR number on the variable field: indicate_the_assessment_quotation_ticket it should autopopulate the details of SR

alt by • Tera Contributor
  • 998 Views
  • 1 replies
  • 0 helpfuls

Resolved! g_form.submitが動かない。

クライアントスクリプトのonSubmitにて、クラシック環境のフォームの「g_form.submit()」は動かない。

陳立東 by • Giga Expert
  • 2662 Views
  • 6 replies
  • 1 helpfuls

How to pass sysid of the workspace page to ui page?

Hi @Ankur Bawiskar @Community Alums @AndersBGS  @Allen Andreas @Prince Arora @AnveshKumar M I need to pass the sysid of the workspace page to the ui page normally we use set preference in glidedialogwindow but in workspace ui actions we use g_modal. ...

Uday_Kumar_0-1680777069250.png
Uday_Kumar by • Giga Guru
  • 5839 Views
  • 16 replies
  • 0 helpfuls

Reporting metrics from a Multi-Row Variable Set

I'm hoping someone can help.  We recently released a new workflow that contains a multi-row variable set. I need to report on the metrics within that MRVS, but cannot figure out how to do so and am being told it's not possible. This obviously poses a...

kbukg by • Tera Contributor
  • 1235 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best Practice for Approval Groups in Change Management

Do to our Platform being in a bit of mess with regards to Approval Groups, I am trying to understand what is the best practice for Approval of Changes. We appear to have a change approval group every time a group is created, with the same people appr...