the below code is just capturing question and answer ( if the field is not empty) , how to modify this code so that it has to capture question which are empty fields along with which are not empty and rich text label also. function runMailScript( /*...
We found out of the box business rule "custom_mapping" for sentinel integration but we are unable to map the fields according to our customization. Please help us with the field mapping for Sentinel integration. @Ankur Bawiskar Could you please he...
How to write a <= today condition in a BR. So, last bia approval is a date field. In this BR, i need to check that if last bia approval is not empty and last bia approval is <= today or > today. Is this the correct way to write this for a date field....
I am trying to build the ServiceNow API for the first time and I have an quick requirement to achieve so please can you throw some light to it? 1. Need to create an API for the alm_hardware table where need to fetch the records those who are assigned...
There are some users with role "snc_read_only" which makes complete read only access to the platform. Users field "password needs reset" will be checked after 3 months, When the users tries to login, they asked to change password with current passwor...
HI,I am facing 1 new issue that when we update the work notes in any module then line breaks are coming for the each line. Verified in widget and ui scripts and couldn't find the logic where this been written. When I update notes and tried inspect I ...
We have a catalogue item that we want to restrict to just managers i.e. those who appear in the management level 1,2,3,4 of any user in the sys_user table.
I have a list of multiple request to be approved, I understand that on the list view of the table sysapproval_approver, they can select multiple records and then select the option to reject/approve like the example below: but instead of this I would ...
When the show estimated wait time value is set to true it is visible in the portal when joining the walk-up queue.it is showing 0 min always. How value is calculated for the current estimated wait time.
Hi Team, In the catalog item i have field called 'image' (type is attachment). in that i need to provide the access only able to upload the images, the image format would be jpg and png. the image size would be below 2mb. can anyone help me with the ...
Hi experts, I want to put a reference qualifier on a variable in MRVS on the basis of a variable value which is outside of that MRVS. I came across one solution to ake use of Session information. Here in my case, I have a variable "Requested for" who...
Hi All, I need to add filter condition in Impacted Services/CIs it is available in Change request related links Change - > Impacted Services/CIs -> Click on Add window is opened with CIs list, i want to exclude few classes from list(like software,AIX...
Hello, I have a list collector variable being cleared after submission. This variable is a part of 2 separate forms. It does not get cleared in the original form, but on the other it is after the request is submitted. Both variables have the same ref...
Hello everyone,i had a ui policy to display two fields x and y on change of z for 3 catalog items, now i want to make changes to just one one the catalog item such that it should hide field y want to achieve this without creating anything on table l...
Hi Can anyone tell me i am facing this issue when i am trying to select Knowledge base it is getting selected as you can see the the screenshot: open record but it is not displaying name. Can anyone please suggest how to resolve. Thanks!
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