We are implementing Service Operations Workspace in Tokyo Patch 5. I am using the Chrome browser. We are seeing some issues with @ mentioning in comments/worknotes. Whenever I attempt to @ mention someone, it sometimes works and sometimes doesn't.Aft...
Hello,I have a query related to preserving the original priority of incident . There is a use case for example, if incident is created with P2 and then priority changed to P4 (from the source) , it will overwrite the original priority from P2 to P4 ...
The flow is working in the dev instance, but in other instances, the approvers are not triggering in the approval tab because the sys_id is different for the approver person but the name of the person is same in all instances which is impacting the f...
Hi Everyone!I am facing issues to login to ServiceNow Highspot site in order to download the xml and script required for the installation of DemoHub. Does anyone have the last version of the required xml and background script?Can anyone login and pro...
Hi Team, Below is my requirement, can anyone help me how to build. Changes to Catalog Item:WorkflowTwo additional automated notifications need to be added.The first notification should remain the same, retaining its existing functionality.Two additio...
I have a UI Macro and a formatter that shows some content from glide records. I need to be able to refresh that content without having to reload the entire form. Is that possible?when i done changes in the ui macro then only ui macro should reload.
I want to upload data in contract table and the records contain attachment also. Can any body help how to upload the attachment data.I am getting the data through excel sheet.
Hi Team , I would like to understand the reason for sudden appearance of two additional values (Consumed ,Build) in the alm_asset form under state field .I could not figure out how it started to appear all of a sudden .Any idea on to figure this out...
Hi SN experts,I am stuck in generating task using below run script code in workflow. Requirement is, if user belongs to ABC and XYZ BU (business unit) or has email containing xyz in it then should create a ticket. Currently ticket isn't being created...
Hi,please help me on the ATF mentioned screenshot. I am getting this Warning message once the completion of ATF testing. Thanks,
Hi I'm not sure if this is the right forum to be asking this but how do I synch up an oncall schedule with an outlook group calendar? I want my group to be able to see the oncall schedule from outlook essentially.
Step 1 : I have created a custom field named "datacertificationstatus" on cmdb_ci table Step 2 : In OOB data certification task, if any element is certified then associated CIs in cmdb_ci table should display value as "certified" for the above custom...
Hello, I have created a custom table that extends incident table in PDI. The custom table u_incident_ext has 4 default None ACLs create, read, write and delete with a custom role u_incident_ext_user present in it. Now I have given this custom role to...
Hi,Surely there is documentation on the Servicenow website that provides a field-by-field description of each cmn_location field? (some of them are self-explanatory, but others are not).I've been searching but am unable to locate. Can anyone help? Th...
Hi Team,I need a "Name" field to be editable in the native view but read-only in the SOW workspace.Field is on Table Business unit (business_unit). Table don't have any views to set field read-only from UI Policy or Client script.Could you please let...
