When we try to access the Dashboard widget link in a new tab it displays the list of records for example: Incident. But for some users it is not visible, it shows no records to display even though the user has the required access. The filter link dis...
Hi All,'preview this record' for requested item on catalog task form is not working.This issue is happening when a request has been raised for a specific catalog item.The requests which are raised for rest of the catalog items, we don't have this iss...
We have a request form that sits on our service portal. One of the fields on the form user select is a reference field to the table core_company ~ but unless the user completing the form has the role “ITIL” the form does not display anything in the f...
Recently after Washington Upgrade we have observed an issue when ever we search for Task number in our instances with below duplication messageeg : "There are 2 exact match results. View other records here: "TASK100000" in sc_task." Solution : Exact ...
Good afternoon colleagues.I have a problem and I don't know how to solve it. I have created a new table in my instance and as you know some roles are created and I decide to create a new module to display the data of the record.But for example if I w...
Dear Experts. I have a list of maintenance schedule and when I schedule a CI which is in the maintenance schedule it checks all the maintenance schedule inclusive the one that has the CI assigned . Is there a way to limit only the specific maintenan...
Hello Everyone,I have a list collector field taking sys_user table. I have written a script include with the specific assignment group and all the members are getting populated in the form as expected. But now I have a requirement where I need one sp...
What is the procedure for configuring text and links within a Multirow Variable Set (MRVS)? Note: rich text label, custom,lable,HTML ..etc are not supported.Scenario: To present text with a hyperlink highlighted below an image or screenshot, what ...
Hi,What is the easiest way to achieve the following in a Catalog Client Script1) Get current date time2) Compare it with Date Input Variable If Input Variable before today's date, then Show a field message. Thank you in advance for all your answers.
In my sub prod environment I have change risk assessment working correctly. In test environment the pop up risk assessment is blank with no questions. See attachment. I have changed the change states by adding a new state and re-configuring the order...
Hello all,I have two records named as ServiceNow HelpDesk and ServiceNow Helpdeskwhen try to delete both records I am getting error like"Deleting ServiceNow HelpDesk is not allowed because it is referenced in record ServiceNow HelpDesk within the Sof...
I am trying to archive the service requests. request->RITM->Task. Created an archive rule for request and then created archive related records for request item. And also a reference table rule is created, which redirects to ritm archive with ritm rel...
Hello Community, I need help on this I have project which have project task under this project task I have 5 child project tasks now when I close 3 project tasks and cancel two project tasks the percentage of parent project task is 100% but the state...
In one catalog item, select your computer name variable is reference to alm_asset table and in that table having field called warranty expiration based on that field I need to display some variables. It is working as expected but need to change the r...
Hi, Is there any way we can create summary of work notes by using ServiceNow AI.Can anyone please help on this, It will be helpfull. Thanks!