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Resolved! Record producer Opened field

I have created a Record producer and used the below script to populate the field values except for the Opened field, the opened field has to be updated with the created on date.  Script:(function() {        // Set the values to the incident fields   ...

GBSaiKiran_0-1718281320673.png
GBS by Tera Contributor
  • 638 Views
  • 5 replies
  • 6 helpfuls

Resolved! Inquiry - What is/are the default roles for a newly created user?

Hello and Good Afternoon. Just curious what is/are the default role(s) assigned to a newly created user and in which configuration can I see this.  Reason is when creating a new user, the "Roles" tab  is empty so I can't seem to find where this is co...

kydomingo by Tera Contributor
  • 1315 Views
  • 3 replies
  • 4 helpfuls

How to fetch carriage return values and parse in script include

Hello, I have a functionality in Service Portal for particular catalog item. When RITM is raised and from Actions UI button configured another UI button as Submit again. It is designed to copy values from existing RITM to create a new RITM with exist...

Nikithesh R by Tera Contributor
  • 584 Views
  • 9 replies
  • 0 helpfuls

Draft feature for Record Producer

Hi Developers, Has anyone implemented a draft state feature for Record Producer,if yes then please share the way or is it possible to have this for record producer or not. Regards, Abhishek

Abhishake1 by Giga Contributor
  • 5031 Views
  • 19 replies
  • 5 helpfuls

Module Visibility based on Domain

Hi,How can we display modules based on Domain?On the Modules table 'Domain' field is present, we have included the required domain in that field but the module appears for all domains.Any way to hide modules based on domain?Thanks

tj2 by Kilo Contributor
  • 944 Views
  • 4 replies
  • 1 helpfuls

Requirement Escalation button on Form

Is it possible for Incidents/ Service Requests to access the “Escalation tab” only after SLA clock crosses in servicenow.Users are escalating ticket even after creation of the ticket.

VishakhaShi by Tera Contributor
  • 337 Views
  • 4 replies
  • 0 helpfuls

Facing issue with the problem state

Hi team, I am facing in problem state, for problem state default value is they given 1 but I gone and check the problem state choices there is no value for 1 but in PDI state moves as we exerted but coming to my company instance the problem state val...

Resolved! Incident sla switch

Good day! I have created an incident form with some custom variables, and have mapped one of the custom vars to update the impact variable with an onChange CCSript.Then there is a new response SLA that is triggered for this incident form.So far so go...

ATF Record Insert Error

Hello,  In ServiceNow ATF, there are cases where an error occurs when executing the ”Record Insert” step. However, when we run it again after the error occurs, the error sometimes disappears.  I have checked in the Test results in ATF the error is "O...

Khalid9030 by Tera Contributor
  • 460 Views
  • 3 replies
  • 0 helpfuls

Standard transform map vs Robust transform map

Hi Team, Is the Robust transform map the way forward for data upload in SNOW? In the first glance it seems like a bit complicated with many too elements involved. I also see the data upload from App Engine also creates the same. Is it preferable were...

ShAn21 by Tera Guru
  • 9872 Views
  • 3 replies
  • 1 helpfuls