Hi , Could you please assist me with the following request? When creating an incident from a knowledge article, the KB number should automatically populate in the incident form. Could you advise on the required system property "glide.knowman.create_i...
I am looking for some advice please.We are looking to introduce interactions into our Service Desk. My question is quite simple - do you all record everything as an interaction as standard and then generate any incidents from there or do you allow yo...
I’m using the background script below to get the articles that will expire in 2 months from now, I have tried with encoded query but none are working. Can anyone help me with this var gr = new GlideRecord('kb_knowledge');gr.addQuery('workflow_state',...
The Business Service "cmdb_ci_service" Reference Field showing no records in the Problem Form for non admins the image bellow shows the form
Hello Community, I sent out a survey and I am looking at the score card. Is there a way to give me averages? The fields are a 1-5 or 1-10 rating. I want an average number of my results. When I do list calculations, I only get the option to show the ...
Hello Community! When we change state of receive in transfer order line task then asset get empty. Why this is happening Please help!
Hello Community! Process flow check box not display in visualization section when state changes in transfer order line task Please help!
I have created a custom PA Dashboard and when i click on "Printer friendly" option which is present OOB. it is redirecting me to some different dashboard.. Sys id in the url us same. but the dashboard opening is different.
"This catalog client script is not VA supported due to the presence of the following variables in the script: setTimeout" is the information message I received when I was scripting for a client script.setTimeout(function(){ g_form.clearMessages();},3...
Hello!I am working on creating an email notification that sends during a flow when an account is created, however, it is tied to a variable to pull the user's email and name. This is a different variable as it is being requested for another user who ...
Im having this TypeError: Cannot read properties of undefined (reading 'email') function () { [native code] } error when Im selecting the caller in the form. how Can I fix this error?
Hi All,I have an requirement:There is a variable called Approver referencing to the user table and is hidden from the catalog view.It is visible on requested item.Fulfiller will work on Requested item and if they add any value in the Approver variabl...
Hello Experts,I want to prevent knowledge articles from being added as attachment to the header incase if the image is pasted in the article body of the knowledge article.Thanks in advance.
Hi Team, I want show request item data weekly wise (Created, Closed) please find the screenshot for your reference, Could you please suggest, how can we achieve this scenario like through Reports or Performance analytics. Thanks in advance. Regards,S...
Hi. what is the best practice for implementing Stage for RITM & REQ? I've noticed we can update this directly using the update Action item in flow designer. but there's also this setting available in flow designer? whats the difference between the tw...
