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ATF Record Insert Error

Hello,  In ServiceNow ATF, there are cases where an error occurs when executing the ”Record Insert” step. However, when we run it again after the error occurs, the error sometimes disappears.  I have checked in the Test results in ATF the error is "O...

Khalid9030 by Tera Contributor
  • 463 Views
  • 3 replies
  • 0 helpfuls

Standard transform map vs Robust transform map

Hi Team, Is the Robust transform map the way forward for data upload in SNOW? In the first glance it seems like a bit complicated with many too elements involved. I also see the data upload from App Engine also creates the same. Is it preferable were...

ShAn21 by Tera Guru
  • 9879 Views
  • 3 replies
  • 1 helpfuls

"The following attachment did not pass security scan:xxxxxxx.xlsm"

HI  When a user attached a file to a change management ticket, an email was sent to the administrator with the message "The following attachment did not pass security scan". Does this mean that ServiceNow prohibits attaching files that use macros? Or...

Tepp by Tera Expert
  • 2887 Views
  • 4 replies
  • 2 helpfuls

How to move KB articles from Dev to Prod

We have Kingston. We have articles created in Dev. Update sets don't seem to capture them. What's the best way to get those into Prod?   Thanks!

Mike160 by Kilo Contributor
  • 1157 Views
  • 3 replies
  • 0 helpfuls

order guide save as draft functionality

Hi,   We have order guide containing 20 catalog items with 'n' number of mandatory fields. So we want to save the order guide as draft with empty mandatory fields before checkout which will help requester to  gather additional information. Please hel...

Jay81 by Tera Guru
  • 1550 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to translate text within a widget in the service portal?

To translate our service portal into French I have set the language of my profile to French and have been translating many parts successfully so that when I revert my language settings back to English the words also translate back. However, for this ...

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James Darcy by Kilo Contributor
  • 16519 Views
  • 7 replies
  • 16 helpfuls

Date Values in Order Guides

Noticed with the Washington DC release that date values in Order Guides no longer work when copied to child catalog items through item variable assignments. We were told that NowSupport is investigating this and working to have the issue resolved by ...

Knowledge article not attaching

Hi all, I have a requirement in problem management, I need to add a button as mentioned belowunder related list ,we select the knowledge have only Edit option is there I need to add new button to attach new articles here and similarly I am trying to ...

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MK21 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to filter results in Look up Variable

We are redoing one of our Service Catalog items for Cell phone upgrade requests, right now when the user opens the form we prepopulate the Users name, but then ask them to fill in the information for Current PhonePhone NumberSerial Number These are a...

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How can we make granular delegation work on ITSM

Hi Team,As per the document under granular delegation it is mentioned that in order to make the granular delegation work for ITSM we need to modify the ACLS but can someone help me in achieving this?How and for which ACL on ISTM Platform we need to a...