Hi , I have a requirement to create sla definitions. Requirement :1 . For "testing" catalog item , there is a variable called category. Based on the category sla will be created. It means different sla durations for different categories. When catego...
Hi experts, I need your help, I want to add a UI Action button on the Incident form that, when clicked, will open a URL in a dialog window on the same form. How can I achieve this?
Hi, I have granted a user the problem_admin role but they cannot delete problems or tasks. I ran the access analyzer which shows they have the permission, I am quite stuck. We are a small team and I want my problem management team (of 2) to be able ...
Hi Guys, We have observed a catalog item variable with the type as "LIST collector". A table has been provided as a reference for this variable, and there is also a reference qualifier in place. The querying from the table, according to the condition...
Hi I am trying to run a report that shows all the Requests I am following but doesn't appear to have any option in the selection in report creation When we click on the Follow any updates it will send a notification, but would be good to be able to h...
I'm building a form using catalog builder, where a user will be able to submit a request for a delegate. If the Requested_for is a manager then he/she can only submit the request for their subordinate, else if the delegate is not a subordinate then ...
We've noticed that in the Requested Items that the Variable Editor Shows, but from a Self Service Incident, the Variables do not show. Wonder if there is an easy way to fix this or any way to add it?
I'm trying to create a report to improve visibility on our platform into which catalog items are generating approvals. As the sysapproval_approver table has approvals generated off of task records, I can't find a way to actually associate an approval...
Hello Everyone, i want to create interactive filter on dashboard. Below is requirement1. i should able to select user in filter. Once i selected if user is a manager and then it should filter reporting members for Manger and need to display all the ...
Hi Experts, We are encountering issue with our change management process. Specifically we are finding the risk assessment is missing from some change requests. even though we have validation mechanism in place to prevent user from requesting approva...
Hello community!! I have an email script that pulls all variables into an approval notification body. It works great :). I am having trouble excluding some variables from the print. Does the community see any issue with this script? I've tried to exc...
I just want to download the image of catalog item in JPG format. Is this possible?
The exact match result that shows up when searched with KB article number in Global Text search is showing up record that's in draft or review state. How to configure this exact match search result as such to show published version of KB article when...
Display active incident records from the category hardware and software.
User needs to be restricted when user selects the past time in the date fields in the change form. Need to create BR / client script against The Planned Start and End times along with the Outage Start and End times. The business rule/ Client script s...
