On Incident form we have 5 field category , subcategory1, subcategory2 ,subcategory3 and subcategory4.except subcategory 3 other subcategories choice have dependent value.So we are adding the choices of subcategory3 using onchange client script[Oncha...
We have requirement when mail comes from mail address "test@example.com" to testdev@service-now.com and subject contains "Resolved", inbound action shouldn't create incident record.If mail comes from mail address "test@example.com" and subject doesn...
In the standard change request form in ATF I am unable to find schedule after submitting the form, Any ideas on how to fix thatthis is the error andthese are the steps
Hello,I have a requirement to auto calculate some assessment metrics. After changing the method to Script, I am unable to find the results for these metrics. The category has 25 questions and I changed 6 of those to method: script. I can see the r...
Hi Team, Can someone please help me on the below query as i am new to integration i am trying to execute the PowerShell script via mid server as i have the windows credentials.By using this how to execute the PowerShell in the integration hub, curren...
Hello, I have a Cat item , where i have below 3 variables ,1. requested for (reference to sys user) : 2. Building (String):3.Building's support group( string):Based on the user selection , i need to get the building address (which is on user form) an...
Hi All,I have below requirementI have wright one on change client script on choice field called purchasing group when choice of purchasing group will change at that time user list will remove. for that I have written below client script g_form.clear...
Hi Community,I am experiencing an issue with our Change Task workflow in ServiceNow. After a change request is rejected at the CAB approval stage, it should restart from the beginning and go through the Group Approval again. However, while the workfl...
Hi all,We have a related list in RITM that shows the KB articles. When a user clicks on a KB article, it should directly open the published article. I observed that when we right-click on a KB article in the related list, it shows the “View Article” ...
Hi, When I click "My Approval" and select an approval record in the service portal.It allows me to approve or reject the RITM, however I cannot add a comment why I'm rejecting a request. Only place I can add a comment is in the RITM, but this will ...
Hello All,We have an requirement, when user opens an VMS form and click on FOLLOW button , then the user should be added to the watchlist of that VMS. But we are not able to find the UI action for that Follow button because its OOB.So I created on Cu...
i am getting the below issue when i used "sn-record-picker" in portal , marked in yellow, by default the search option is coming Please advice on this issue issue : code:<div class="form-group"><lable style="color:black;">Requested For</lable><sn-...
I need to trigger survey from a portal widget, Let us know if anyone has worked on similar requirement. Tried using below code, but receiving error. new SNC.AssessmentCreation()).createAssessments('62d95a812f06011028f12f2ef699b611',"",usr)
Need help define business rule to enable a email notification to Technology Approver , Business approver, Major Incident Manager(MIM) and Change owner on emergency changes when Emergency change moves from implement to Review state.
Hi All, I have created a custom table under custom application and i have created two modules Reject/Closed Incomplete & Approved/Closed complete under application. Now i need to hide new button for Reject/Closed Incomplete module. Please see screens...
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