I have a requirement for the Enterprise: Essentially, we have new Change Management guidelines that say that users cannot submit requests during business hours. Normally, we'd just black out the business hours and be done with it, but there is a requ...
Hi. I'm trying to create a new entry in a custom table from the value in a catalog item. My table name is 'u_cmdb_ci_whitelisted_url' the field name I want to populate on the is 'name'The field in my variables is called 'external_party_organisation_u...
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Hi All, I have built a new table(Service Desk Case) which is extended from task table and have created a record producer on it.So, on the record producer, there is a field called closed cases which shows only closed cases in a drop-down, on selection...
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
SN Experts, I'm working to build out the Problem Management process within my organization (UTAH), and I can't help but notice that the way I capture metrics on issues that "aren't problem management candidates" may in fact not be the best practice, ...
Hi Want to make the Assignment group read only when a catalog item selected and for admin it should be editable can anyone help me with this
Hi , When I try updating comments on 10k records using a query with a set limit on the sysapproval_approver table, it's taking more than 5 minutes.Can anyone suggest a way to update 40k records within 5 minutes?"We are disabling few notifications and...
Good morning, All!I am trying to find where the "Add Selected" button of the Add Affected Configuration Items pop - up in Change Request is located:I found that my DEV instance comes with two default UI Actions called "Add Selected". Yet, non of them...
I am sending the notification which is configured on location table if name is modified or the current location is deleted send the notification by event fire in which the notification includes the records of User Profile who are having this locatio...
On Request table notification we are using {URI_REF} to pop up link with display name as request number and if the user clicks on it it is navigating to Old URL which is starts with xdev.service-now.com but now the instance will starts with zdev.se...
Hi, My question seems pretty basic I guess but I need to be able to display some variables only on specific catalog tasks. I guess I'll have to deal with catalog UI policies but I don't know where to start with this. For example, in one catalog task ...
Hi All , Can anyone help me these four custom buttons should be visible based on the current login user. For example : only netherland is able to see these buttons in the portal side other than that no one can see these customs buttons :<button cla...
Hello,We have a requirement for advanced work assignment. We need to assign an incident to a user who is nearest to the caller's location. The caller's location is populated in the incident form’s location field. After selecting the service offering,...
Our ServiceNow Partner Fruition Partner has published a real great 80+ pages document a few days ago.This ebook is intended to readers who are in the process or will be in the process of replacing the current legacy ITSM solution by ServiceNow or are...
