Working on a requirement where access to certain sensitive variables on an RITM form needs to be restricted. Requirement:When catalog request is created and the RITM is viewed:Only members of the certain groups(Eg: HR group, Management Group) should ...
There is a flow which is attached to catalog item , the flow was triggering properly, but today when submitting the catalog item the flow did not triggered, it is active and published. When i am clicking TEST in flow then the flow is working. Does ...
How can you design and implement an end-to-end Employee Onboarding process in ServiceNow that imports employee data from an external Sheet API, creates onboarding records and related tasks, and sends email notifications to each employee using Flow De...
I have built 2 custom tables which are request travel and task travel which extends task table.Variable editor is created on request travel which is working but not working on task travel record.Name: Variable editorFormatter: com_glideapp_questionse...
Greetings all, I have a Variable Set that contains four Variables: One Reference to the User table, and three Single-line text Variables that auto-populate off of the User Reference field. The three single-line text fields grab various contact inform...
Hi everyone From the Service Workspace Operation Express List, when I create a quick incident from an alert, although the incident is generated, when I try to modify it from the Details tab, I get the error "Data fetching exception. Contact your syst...
Hi everyone,I’m seeing the following error during inbound email processing:Unable to locate [Table Name] [Sys ID] for inbound email processingWe’ve confirmed this happens when the email sender does not have a sys_user record. Because of this, the inb...
Hello all, I have built the functionality that shows the comparison between a Standard Change Template Task record and the previously approved Standard Change Template Task record. Here is what the data looks like: {"ok": true,"proposed": {"task...
Hi, In Service Operations Workspace, when an approver rejects a request, two custom fields (Rejection Reason and Rejection Details) are shown and captured and are choice fields. The same fields should also be visible and auto-populated in the approva...
Hi All, I have a requirement where I need to fetch only Dates and not time from the OOB field 'Due Date' on SCTASK and update it on newly created Due Date field which is of type date. Please help me in writing the script to achieve this.
In Change Management, the Run Risk Assessment questions are currently open by default.Only Question needs to be visible by Default.As a Change Manager, I would like this section to be collapsed by default so the form is shorter and easier to navigate...
what is difference between change type and chage model in service now? Explain
Hi Experts, I am seeing one warning alert while transforming data from import set table to target table only when I inserted coalesce for one of the fields on table. It is working as expected when removed coalesce. Alert Message: "None of fields co...
How can we ensure that memory caching does not affect the accuracy of performance and load tests?Is it possible that JMeter receives successful (“OK”) responses due to cached data rather than real system processing?The customer is running ServiceNow ...
Hello Everyone, I’ve been working on an ITSM-based project where we create Incident (INC) or Request (REQ) records in ServiceNow using Inbound Email Actions.Earlier, the client was using a different ticketing system. Because of that, when users reply...
