in Task SLA Business elapsed time and Business elapsed percentage is showing as 0
Hi Team, in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.
Forum Posts
Where is my UI Action?
A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...
Resolved! What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule?
What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule? We were guided by Service Now developers that an appropriate way of creating a Maintenance Schedule is in the following format: Maintenance Schedule > Child Sch...
DevOps Change Model
Hi, I have a requirement for enabling DevOps Change Model. I have checked the "Available in 'Create New'" in DevOps change model record. And I see the DevOps model is available for selection in Change Interceptors. Please help me with what all are t...
Release phase not moving
Hi I have a release record where the state is not progressing to Approval, even though all related tasks are closed. Are there any recommended checks or updates we should look into? what could be the issue Regards,
Survey responses via email?
Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...
How SLA Results are recorded?
Hello Experts!I have a question, How SLA Results are recorded?I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recordedI imagine that exist a schedule job, but I can not fin...
Need to Reduce email notifications for Timesheet Approval
We have a scheduled job which triggers the notification based for the time sheet submitted. This notification is triggered via event configured in the Scheduled Job. But the notifications are triggered multiple times to the user manager for the times...
Unauthorized change state flow
Hi,I am facing an issue related Unauthorized change The OOTB flow for unauthorized change is when we create an unauthorized change it automatically opens in review state Now I can't find an option to closed that change no ui action no choice in state...
Itil users in incident they can see the email but not the email header footer image
Itil users are not able to see the header and footer image of the email .the notifications do use a generic email layout .the image is showing on the actual email what we receive but the issue is with servicenow the email on the incident record it is...
Optimizing Unrestricted User Licensing - Identifying Required Users via AD Groups
Hi Community,We're working to optimize our ServiceNow licensing costs for products using the Unrestricted User model (IRM, BCM, and AppEngine) and looking for guidance on user population management strategies.Background: Per our ServiceNow representa...
Resolved! Trigger Assessment instance when a Catalog item is submitted
Hello, We have created a Catalog item where will be selected the users that will receive an assessment instance once the item is submitted - and the users selected on the item will be populated after submit in the Additional assignee list field from ...
dependent survey questions not appearing for in-flight records after deactivation
I have a requirement where two questions depend on a parent question in a survey. I want only one dependent question to be displayed and the other to be hidden.To achieve this, I deactivated the question that is no longer needed. This works correctly...
How to keep the "Search Results" container collapsed/hidden by default on Record Producer in Service
Hi everyone,I am trying to change the default behavior of the Contextual Search / AI Search results on a Record Producer in Employee Center / Service Portal. [Current Behavior] When a user types keywords into the "Subject" field, the AI Search automa...
Add a single user to multiple assignment group
I need to design a flow in ServiceNow that allows adding a user to multiple assignment groups selected in a request. Each selected group should require approval from the requestor’s manager. The approvals must be handled independently for each group....
