Hi everyone,In our ITSM implementation, emergency changes are typically raised only for P1 (Priority 1) or major incidents. This is enforced by using a lookup field in the Emergency Change form, known as the Point of Entry field, which references the...
Has anyone created a standardised catalog process?I am currently implementing a standardised workflow with subflows to determine the approval and fulfilment phases (driven by decision tables) however curious to know if anyone has implemented a simila...
Based on the Relationship in the CSDM Business Services is published as the Business Service Offering. Then Business Service Offering Depends on Service Instance. So my question is if I have the relationships setup and and pick a Service Instance con...
I have a reference variable on a Catalog Item.I can see the list of the table items in the field because I'm an administrator, but no one else can.Here's what my ACL looks like for the "read" operation:
Hi Team, I am trying to do some POC for ServiceNow to Sharepoint Integration using oAuth 2.0.I have tried to create app registry record in ServiceNow and also registered app in Sharepoint. I am facing some error in populating details. Do any one have...
Why isn't this reference qualifier not working? javascript:'sys_id!=NULL^ORDERBYu_order'
What are the most effective methods or best practices for identifying similar incidents or records in ServiceNow? I'm looking to improve incident correlation and reduce duplication. Are there any built-in features, plugins, or custom approaches you'v...
Hi all, Wondering if anyone else has had to do this or if anyone knows how I might achieve it.Currently when "Start Microsoft Teams Chat" is selected a work note is added to the ticket (as per the screenshot). The requirement is to not pass this work...
Good evening.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words on Service Portal, short description, everywhere, along with the repeat count. Scre...
We have a 3rd party application that triggers our ServiceNow Instance POST API.Currently we have an issue where incomplete parameters are being sent to us. Unfortunately, this 3rd party vendor claims that they did sent the complete parameters but in ...
Hi, We have a requirement from L2 teams where they want to have the possibility to share the feedback with L1 teams when the tickets are passed to L2 without the proper checks. To achieve above, I am thinking to make use of assessments, but have dif...
i have created a email notification for change to approve and reject via mail on change_Request table, i dont want to use OOTB so using own one and i have created inbound email action on sysapproval_approver table and the script is below my script is...
Hi Community,I am currently working on ServiceNow Multi-Factor Authentication (MFA) and I see that Passkey (WebAuthn/FIDO2) is one of the supported authentication methods.I would like to confirm:What exactly is Passkey in ServiceNow?Is it simply anot...
"I just copied the attachment from the Service Request table to the Data Source table using Flow Designer. If this is helpful, please accept it as the solution for copying attachments. Thank you!" "In the Catalog Item, select the Data Source record a...
Hello everyone, I’m encountering an issue in my ServiceNow instance involving an Order Guide and the workflows attached to the catalog items within it. What I Have: An Order Guide that drives its own workflow successfully when submitted.Several catal...
