Hi there, i just realised that out of the box a person can approve a change request via email and use the same email to reject it 15 minutes later. is this correct?I know i can customise the inbound action but is the OOB inbound action allow users fo...
Good evening.!We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.Dev instanceBut if we suddenly zoom...
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
HiPlease advicewhich role need to give to get access for draft knowledge article
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...
Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...
Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF. We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...
Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...
Hello All, There is a requirement in our organization to build a separate Catalog Item for the Usage of Developer teams working on 'Application hosted on Azure'. However, we don have a separate form for the 'Application Access Request' for access to...
Hey All, We have a list reference field where we select a single key at a time with multiple keys showing as in list form. But, clients wants to select multiple keys at once with having check box but we can't use "add multiple members" button as we a...
HiI am currently working on a scenario where the SCTASK should be set to Active = false when it is cancelled.I noticed that there is an out-of-the-box Business Rule that updates the SCTASK record to Active = false when the state changes to:Closed/Res...
I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email. From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...
I built a catalog item, but after submission the fulfillment flow is not being kicked off. The request and RITM exist but no approval and no tasks.
