Hello,Why does the "Manage Attachments" "Download All" include catalog variable attachments in the Zip file?My expectations would be that only the files that are listed in the "Manage Attachments" dialog would be in the zip file. Is there a supported...
How to make a read only child incidents ?Scenario : Child incident always showing read only. Thanks
Hello, I have more than 10 approvals that goes to different users and groups. These requests generated as user selects variables, in this case I am trying to add comments to the approval form to let user know what he is trying to approve. Please let ...
Hello,I have a requirement to redirect to a Record Producer from a UI Action Form Button and set a specific value that will trigger other fields to be populated. I currently have the UI Action in place and it is redirecting to the correct Record Prod...
I want to create a filter based on users historical responses for catalog item request, I'm currently getting this report, but I want to be able to filter by "ddm_stage" column. this "ddm_stage" its a variable from my catalog item.
Would anyone know why channel (contact_type) isn't being displayed as mandatory in-Service Operations Workspace? I have tried the following: UI Builder - making the field mandatory. Its mandatory in the default view but when I go to SOW > make an int...
After upgrade instance to washington dc ,Not able to do global search by hitting enter keyMy instance get upgraded to washington dc, but after that incident not open by hitting the enter keyMy pdi also get upgraded but in pdi , global search is incid...
Hi, we have troubles to find tickets via the global search in Mysupport. We have 2 requests with a specific customer number written down in the work notes. And if we search the customer number via global search, we do not get any result. We tried ...
Hi, I want to make only Incident Number available on form, on list, and on reference icon popup view of an Incident table for only specific set of users based on a role. I have created a "Sys_popup,portal" view accordingly and able to see the only In...
Can any please help me by saying how to configure the CIO dashboard and what are all needed to Configure the CIO DashBoard. I need it, I cant able to understand how to do it. #CIO DashBoard
Hi,I have changed Additional comments journal field to hypertext field so now i can only add images but how to add other documents or pdfs.Can anyone please help on this, It will be helpfull. Thanks!
Hi, I am returning API response in Server script and while reading the same response in Client controller, it is getting displayed as on object. How can I read/ access the object? Please suggest.In the below code, I was trying to access all the mail ...
Hi, Once attachment is attached to the attachement section in workspace how email has sent to notify the user. Can anyone help on this, It will be helpfull. Thanks!
Trying to develop a user criteria for users with OIT company AND u_employee_type = Full Time/Staff checkCondition();function checkCondition(){var user = new GlideRecord('sys_user');user.get(gs.getUserID());if (user.u_employee_type=='Full Time/Staff'...
we have contextual search enabled on our Service Portal "report an issue" incident record producer. Is there something OOB that will track/measure incident deflection. we would like to know how many users went to the record producer (in service porta...
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