I have used auto populate the employee location based upon the requested for filed but it is not working on the RITM and SCTASK level as it shows no data on those fields but it's working on the service portal what is the cause of this
What is Turnstile activity in workflow? Gone through many articles but didn't get exact clarity can anyone please brief it..
Hello All, When ServiceNow patches any instance, what all fields does it refer to before upgrading any functionality . fields etc?Do we have any technical article on what all it checks and best practices etc?
Can we convert a incident into sctask but not for all assignments groups only for 1 assignment group
what is the background script for print the active incidents associated to the closed problem and close those incidents?
Hello everyone!My client instance have a problem related to the display of catalog items on the Service Catalog portal.We have another portal for end users in which these offers are being presented correctly, however, on Self-Service - Service Catalo...
Hi,Need to write a regular expression that allows only numbers between 0 and 100 (including decimals). Used !pattern1=/^[0-9.]*$/ && !pattern2=/^(?:100(?:\.0+)?|[0-9]?[0-9](?:\.[0-9]+)?)$/ but it's not working perfectly.Any suggestions/solution.
How can I modify the sources used by knowledge articles?Both standard UI and portal
We have enabled the Document Viewer plugin on our Incident and Demand tables and when clicking the "View" button next to the attachment the preview of the document is blank with no information visible. We have also enabled Document viewer on our Prob...
Hi All,I’m working on the inbound action and need your assistance with the logic:I need to create an inbound action that records the email content onto the respective RITM worknotes/activities.The emails will come from "XYZ@gmail.com," and the subjec...
Can I reschedule my CSA exam before 24 hours of the time of it was scheduled? or It will charge me to reschedule it ? I want to reschedule it because I'm facing health issue, will it ask to submit any medical report to reschedule it? Thanks in a...
HelloI have the following need to have a UI Action on the related list "Affected CIs" to create one change request per selected CI.I tried to do so with a mix between a UI Script and a GlideAjax, but GlideAjax gives me a Null answer.Can you help me o...
Hi Community, If there is vlookup applied in excel, then how to create reports for this? Is there any functionality related to vlookups in servicenow? Thanks,Poorva Bhawsar
Does anyone know how the due date is calculated on RITMs? I'm in my totally vanilla personal developer Helsinki instance. Go to the catalog, pick Adobe, and click order now. A RITM is created with a due date of tomorrow's date. Looking at the ...
Hi All, We have a requirement where we have to color code the planned start date column as red if the planned start date is passed form the current date and time. OOTB I see the conflict tab and Priority tab is showing red and green color highlighted...