The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.
Hi,Can anyone help me that I have created a roster in on-call scheduling and I have installed the required plugins and when I'm trying the incident ticket is not assigning to the shift member and also it is not escalating to the designated person. Pl...
I'm creating a subflow that runs a manager approval in flow designer. I've created a test flow that triggers from a test form and then runs the subflow. Everything works fine when I run it through and the manager approves the request. The requeste...
Hello. I want to send attachments from ServiceNow incident_task to an AWS S3 server provided by a third-party software. I managed to upload something and received a 201 status code. However, when downloading the file from S3, the file structure is co...
Hi All, We have an existing script to show the RITM variables in the notification. However, its also showing the variables with false values. Can you suggest how to hide the false variable value from the below script. template.print("<p></p>Requested...
I'm trying to delete all outbox emails with a ready state. I want to do some testing with a few users without it sending everyone in the company emails since this was a clone from PRD. Any assistance would be greatly appreciated. I tried to via Ta...
populating category and subcategory based on the CI#incident
Need to add few more fields under secondary fields in the simple list widgetExample:NumberAssignment groupShort descriptionPlease let me know how to do. Thanks in Advance
Hi,I have to send a notification to one specific group when the seating type changes of the user from SC tasks.And I want to capture task details in notification but I have configured notification in the sys_user table and I am triggering this from t...
Is there a way to add Reply to field in the Compose Email page below?
Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
Hi,the request is that, the call center team's manager wants to send Out Of Office emails whenever their team is on holiday. So whenever an incident is assigned to the call center team when they're on holiday, an OOO email needs to be sent to the req...
Hi Team, Please find my below use case.Case 1: group_field_type == updated In case there are >11 members, these members are displayed in the field and more can be added, up to 10.If user tries to populate 11th member, a pop-up error message is shown:...
Hello friends, I am working on a requirement.There is a already created "Verify". Previous functionality is when the record from "My" on page is selected and "Verify " is then it will add "Verified" comment to "My" section on. New Requirement is :W...
When SC Task is updating i.e., changing state or changing assigned to field and after clicking on save, it is taking longer time to load & failing to save and also giving a warning message as attached. How to solve this?
