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Resolved! Link two Changes in Change Form (related list)

Hey! A customer of mine wants to have two (or more) changes linked to each other.They would like to have this connection to make visible in eacht ticket, if their are any other changes to have an eye on or to communicate with these.I know we can use ...

approvals not trigged from switch

this is for a catalogue item that has MRVS. we are processing approvals through a workflow and we are using a switch condition to extract the MRVS values. based on the selection i the variable,  the approvals should trigger. but it is not working and...

Configure catalog page in Service Operation Workspace

Hello guys, I need you help with Workspace configuration and interaction. When an agent works on an interaction, he has the possibility to create a request. If user clicks on "Create a request", agent is redirected to Service Catalog page (see attach...

Paul Snowlab by Tera Contributor
  • 2275 Views
  • 5 replies
  • 2 helpfuls

Add a CI into ServiceNow CMDB

I am new to configuration management and have my experience and knowledge in change management.Can anyone please explain how we add a CI to CMDB in Service Now.What is the procedure?Is it through a change or a task.If so who enters the details into t...

Laks by Kilo Explorer
  • 21406 Views
  • 7 replies
  • 3 helpfuls

Stumped on adding HINTS on the Change Record

Hello, I have a task to add HINTS to be displayed on every selection made on each choice made on the Reason field on our Change record. These hints will be shown/displayed for every selection, below the Reason field. I'm stumped on how to achieve tha...

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Hola Ola by Giga Guru
  • 150 Views
  • 1 replies
  • 0 helpfuls

Resolved! Relation between incident, known error and problem

Hi,Kindly help me to understand below:1. If risk is accepted for a problem record should the problem ticket marked as resolved as there is no permanent fix available to the issue ?2. If there is an incident due to same issue where risk is accepted an...

SaswatiC by Tera Contributor
  • 1091 Views
  • 2 replies
  • 2 helpfuls

Resolved! I want to create change task manually in a sequence order

I want to create a change tasks manually rather than generate them in the workflow and the order should be autopopulate in sequence like 100, 200, 300 and so on. We are exploring options on how to control the sequencing on these. 2nd task should be m...

Gulfam by Giga Guru
  • 42 Views
  • 2 replies
  • 0 helpfuls

Resolved! SYS Is not in query ?

In Server side background script how to query glide record ... Sys Id is not ..Below query is not workingvar rec = incident.sys_id ( stored incident sysid records)addQuery('sys_id , '!=', rec); ANY IDEA

sukran by Mega Sage
  • 3089 Views
  • 11 replies
  • 0 helpfuls

Resolved! Email script- get RITM variables

Hi, some one help me how to show below details in email notification   how to show Owner name in Notification body   template.print("<b>Summary of Requested items:\n</b>");var item = new GlideRecord("sc_req_item");if (item.get(current.document_id)) ...

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Sironi by Kilo Sage
  • 2444 Views
  • 13 replies
  • 0 helpfuls