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Resolved! How can I add comment as I trigger approval from workflow?

Hello, I have more than 10 approvals that goes to different users and groups. These requests generated as user selects variables, in this case I am trying to add comments to the approval form to let user know what he is trying to approve. Please let ...

Paul125 by Kilo Guru
  • 2887 Views
  • 6 replies
  • 1 helpfuls

UI action

Hello,I have a requirement to redirect to a Record Producer from a UI Action Form Button and set a specific value that will trigger other fields to be populated. I currently have the UI Action in place and it is redirecting to the correct Record Prod...

keshav77 by Tera Contributor
  • 297 Views
  • 1 replies
  • 1 helpfuls

How to create a Interactive Filter base RIT question values

I want to create a filter based on users historical responses for catalog item request, I'm currently getting this report, but I want to be able to filter by "ddm_stage" column. this "ddm_stage" its a variable from my catalog item.   

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marko_mald by Tera Contributor
  • 648 Views
  • 3 replies
  • 0 helpfuls

Channel field isnt being mandatory like its supposed to

Would anyone know why channel (contact_type) isn't being displayed as mandatory in-Service Operations Workspace? I have tried the following: UI Builder - making the field mandatory. Its mandatory in the default view but when I go to SOW > make an int...

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Global Search seems not to check the worknotes.

Hi,  we have troubles to find tickets via the global search in Mysupport.  We have 2 requests with a specific customer number written down in the work notes. And if we search the customer number via global search, we do not get any result.  We tried ...

Christinalu by Kilo Contributor
  • 597 Views
  • 3 replies
  • 2 helpfuls

CIO DashBoard Configuration

Can any please help me by saying how to configure the CIO dashboard and what are all needed to Configure the CIO DashBoard. I need it, I cant able to understand how to do it. #CIO DashBoard

nanigone by Tera Contributor
  • 1107 Views
  • 1 replies
  • 1 helpfuls

SP Widget - How can I read object in client controller

Hi, I am returning API response in Server script and while reading the same response in Client controller, it is getting displayed as on object. How can I read/ access the object? Please suggest.In the below code, I was trying to access all the mail ...

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Ankita9793 by Tera Contributor
  • 630 Views
  • 3 replies
  • 0 helpfuls

User Criteria script by Company and Employee Type

Trying to develop a user criteria for users with OIT company AND u_employee_type = Full Time/Staff  checkCondition();function checkCondition(){var user = new GlideRecord('sys_user');user.get(gs.getUserID());if (user.u_employee_type=='Full Time/Staff'...

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Bret Smith by Giga Guru
  • 1122 Views
  • 3 replies
  • 0 helpfuls

Resolved! Measure successful incident deflection

we have contextual search enabled on our Service Portal "report an issue" incident record producer. Is there something OOB that will track/measure incident deflection. we would like to know how many users went to the record producer (in service porta...

nimerkawwa by Giga Expert
  • 5216 Views
  • 8 replies
  • 13 helpfuls