When you copy an existing change, fields are copied. In the tab "Planning" all fields are also copied except the content of "Risk & Impact Analysis". Why is that? Any specific reason please let me know.Any help on this would be appreciated.Thanks and...
In my customer`s environment CI`s (desktops and laptops) can be re-purposed or re-stocked (employee leaves the company and their computer is wiped and put back in the inventory to be used by someone else in the future). They want to delete all the in...
Hi all, I am new to the community so I hope i am doing this right. I wanted to create a approval workflow in which the approval is only created, if a user is not in a certain group.In this case my Group is called "DE-Managers".So all managers can req...
We have certain user accounts to be displayed only in the particular catalog item and its relevant RITM records.Can I use a display BR for this.? How could I identify the requesting URL/source. The Idea is those User Accounts will not be visible to o...
Hi All,I'm trying to create a catalog item but I get an error that says that I can't edit the item while it's checked out. I checked the item and it's state is draft and the field check_out is empty so I can not understand why I get the error above.D...
I am trying to update a sc task variable using patch api (/api/now/table/sc_task/<task_sys_id>)Body-{"sys_id":"7ceb8c101bae8e50aa03b9de034bcbba","variables":{"support_request_type":"Access"}}But the field(support_request_type) is not getting updated....
A request submitted by specific users who belong to same department should go to group approval and in the form the variable should be read only. this can be achieved via workflow ?
Hi all, is it possible to set the communications to trigger automatically without needing to manually send them from the workbench? Currently, the button is set to 'Compose' and I want the Initial communication to go out as soon as the Major Inciden...
Hi All,I'm trying to configure the service operations workspace but I can not find the edit button.Does anyone know another way to configure it? Thanks in advance
Hi All, I'm trying to delete the roles added by default to the users by using below script in the background but this is not working and not allowing to delete the records var userRole = new GlideRecord('sys_user_has_role');userRole.addEncodedQuery("...
Hello team, We have a requirement for to create a catalog onchange client script if the requested for is a VP or director or CEO then the variable won't be visible to select and otherwise it will be visible to select for remaining people. Please prov...
Hi all, I have a query regarding my on-call scheduling setupCurrent setup:Office hour shift: 8am-5pmAfter office shift: 5pm-8am(next day)Same team of 7 members are put on rotation for both shift As both shift are required to be manned by the members ...
How to clear field value after selecting a value in drop down list in portal ?
I have a UI action as a replacement for the Implement button, as it performs additional checks. Everything works except the redirect. Instead of redirecting back to the Change Request, it goes to the list visited page. Can anyone see what I'm doing w...
Like in incident, my client is wanting to be able to utilize a list collector variable on a catalog item that will allow them to select multiple people to receive notifications about that request. Is this possible and how do I do it?
