Servicenow to Rulebook Application integration
Have anyone done integration setup with Servicenow and Rulebook(finance application).If yes what all are the pre-requisites and steps followed for the 2 way integration.Regards,Debasis
Forum Posts
How to Change assignment group based on catalog item variable??
We have one existing catalog item. now requirement came so need to change assignment groups based on one of the variable field present on catalog item.How can we achieve this scenario?
Cannot find ServiceNow documentation for glide.ui.syntax_editor.polaris property
Hi,I am not able to find any documentation of ServiceNow for these two properties:glide.ui.syntax_editor.autocompleteglide.ui.syntax_editor.polarisCan anyone enlighten on what exactly is significance of these properties are and link to docs if any.Si...
Display a field in Mutli-row variable set upon selecting an option from a field outside the set
Hi Experts, I got a requirement to display a variable inside the Mutli-row variable set when an option is selected from a variable which is present outside the variable set. Below is my requirement: If the drop-down value "Medical" is selected from t...
Is there a way to check if the incoming email is High Importance in Inbound email action?
Hi All, Can we check if the incoming mail is high importance? if it is the priority of the incident created needs to be critical, TIA.
Configure Service Operations Workspace
Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.How can we configure Service Operations Workspace for incident and Service Catalog management. Thanks,
Difference in date time parameter data fields on ServiceNow
There is a difference between date time field. We have our system time zone on Europe/Paris, but the backend value of any date/time field is showing on UCT time zone, for which we are facing issue on integration as on the JSON payload it is taking UC...
Unable to see incidents related to email while searching in global search
As i am able to see incidents related to email while searching in global search in this attachment but for one of my another instance i am not able to see like this.So please provide any solution. Please go through the attachment.
Remove the approvals from the contract workflow
Hi all, Does anyone know if we can remove the approval process from the Contract Workflow?
Report (Integration)
Hello Everyone, We have a requirement in the report. It will contains four columns: user name, RITM number, tracking number(variable). And the tracking status. However, whenever a user clicks on a tracking number, it must retrieve the tracking shipme...
How to get total value of survey when survey submitted
I want to display total value of survey , means if there are values as very low, low ,high , very high, want a total countBelow is the script but not working correctly, Please help! var test = new GlideRecord('asmt_assessment_instance');test.addQuery...
single on call calendar for multiple assignment groups.
Newbie here. I have several assignment groups that have the same staff assigned. Each of these are being added to on-call which leads me to recreating the same schedule for each group. How can I have multiple assignment groups point to a single on-ca...
Resolved! Task to be created when anyone of the previous task is closed complete
I have created a flow to create 2 catalog tasks and any one of the state is closed complete then a new catalog task has to be created but it is skipping the step and the flow is ending Execution:
parallel group /user approvals are not working in Flow designer
Hi Team, We are working on multiple parallel approvals on user and group level in Flow designer, but it is not working as expected.We can be able to display multiple groups in parallel but when we approved one user in particular group then another gr...
Is there a way to send a communication email to all end users allowed to create incidents on Service
Hi,Is there a way to send a communication email to all end users allowed to create incidents on ServiceNow?Is there any way to achieve this@Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisar...
