ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Request state is not updating via update record in flow designer

Hi Community, Trying to update request state via update record in flow designer but it is not updating request.Other fields are setting but not request state when it is approved.When rejected working fine but on approved facing this issue.  

shweta14_0-1712722616491.png
shweta14 by Tera Contributor
  • 919 Views
  • 20 replies
  • 0 helpfuls

Reporting roles in ServiceNow

Hi All, Which minimum role is required to give a user, so that he can run a report in ServiceNow, Thanks and regards, Adarsh

Adarsh15 by Giga Contributor
  • 8053 Views
  • 5 replies
  • 2 helpfuls

Wrong display on My request

Hi, I have a problem cause, when I want to create a RITM cat item, in my request on Employee center, the main display value is a short_description of cat_item, I want to change thius to "name" of the cat_item. for example: test ritm - this is the sho...

DIVI_IT_0-1712672471609.png
DIVI_IT by Tera Contributor
  • 242 Views
  • 1 replies
  • 0 helpfuls

How to send reminder notification before CAB date

How to send reminder notification to approvers  for pending approvals before CAB date. If CAB date is on Thursday then wanted to send notification on Tuesday. Can we do this without using workflow. Thanks.

YashviPatil by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls

Major Incident & Problem Report different processes BUT..

Hi all,So Problem- and Major incident Management is two different processes with different goals BUT...I have helped a customer with their major incident Management (setting up communication task & Post-Incident Report). Now it seems the mos valuable...

LalaEA by Tera Contributor
  • 427 Views
  • 1 replies
  • 0 helpfuls

Auto-Populate Change Management Fields from an inbound Email

Hello, I am new to this ServiceNow project and I have a task to auto-populate fields in our Change Management template based on inbound emails.  These inbound emails arrive as a service bulletin and based on the information in the email, I would like...

mythNOW by Tera Expert
  • 170 Views
  • 1 replies
  • 1 helpfuls

To add a new approval in problem flow

I need to add an approval level for Root cause analysis in problem how to to that and based on that the sla will be paused and the state will be pending. I am unable to find a workflow for problem in workflow editor and anything related to this. Plea...

pg6430 by Tera Contributor
  • 286 Views
  • 2 replies
  • 0 helpfuls