for the stock room , how can i implement restriction like certain item is allowed once per year >?
for the stock room , how can i implement restriction like certain item is allowed once per year >?
Forum Posts
Want to update the records in the Table when task is closed complete
Hello, Few variables are available in requested item and few variables are populating when sc task get created. I want to create record for all variables in the table using flow designer when SC task get closed complete. I have used create action and...
ServiceNow MiM - Record Calls
We have a requirement to records the calls for MiMs and attach it to the ticket. Has this scenario been explored earlier and how can we do it and what are all the licenses needed for it apart from ITSM
Unable to add defects to change request
when I am trying to add the defect to the change request it is redirecting to user table, How we can put this in order please provide your thoughts. also unable to see acknowledge button on Incident.
Resolved! Regular Expresion
Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...
Resolved! How to reflect RITM state field values to SCTASK state field values
Hi, Reflect SCTASK state field values to RITM state field values. it is working but How to do for RITM to SCTASK.Can anyone please help on this. It will be helpfull.After/update:Thanks!
Resolved! I want to implement text prediction like feature in servicenow
We have text prediction functionality in Outlook, and I want to implement the same feature in my instance. Can I achieve it through predictive intelligence (PI), or do I have to use a third-party tool?
Resolved! Change Request- Risk and impact analysis
When you copy an existing change, fields are copied. In the tab "Planning" all fields are also copied except the content of "Risk & Impact Analysis". Why is that? Any specific reason please let me know.Any help on this would be appreciated.Thanks and...
Removing software installation records
In my customer`s environment CI`s (desktops and laptops) can be re-purposed or re-stocked (employee leaves the company and their computer is wiped and put back in the inventory to be used by someone else in the future). They want to delete all the in...
Approval Workflow - Skip Approval if they are in a certain group
Hi all, I am new to the community so I hope i am doing this right. I wanted to create a approval workflow in which the approval is only created, if a user is not in a certain group.In this case my Group is called "DE-Managers".So all managers can req...
Source of the request whether it is task record OR catalog item
We have certain user accounts to be displayed only in the particular catalog item and its relevant RITM records.Can I use a display BR for this.? How could I identify the requesting URL/source. The Idea is those User Accounts will not be visible to o...
Can't Edit Catalog Item While Its State is Draft
Hi All,I'm trying to create a catalog item but I get an error that says that I can't edit the item while it's checked out. I checked the item and it's state is draft and the field check_out is empty so I can not understand why I get the error above.D...
Update Catalog Task Variable using REST API
I am trying to update a sc task variable using patch api (/api/now/table/sc_task/<task_sys_id>)Body-{"sys_id":"7ceb8c101bae8e50aa03b9de034bcbba","variables":{"support_request_type":"Access"}}But the field(support_request_type) is not getting updated....
Group approval
A request submitted by specific users who belong to same department should go to group approval and in the form the variable should be read only. this can be achieved via workflow ?
How to automatically send Major Incident Communication Tasks in the workbench
Hi all, is it possible to set the communications to trigger automatically without needing to manually send them from the workbench? Currently, the button is set to 'Compose' and I want the Initial communication to go out as soon as the Major Inciden...
