Hi Experts,I am working on a requirement for Task SLA (task_sla) on RITM (sc_req_item).Requirement:For In Progress SLA → show current Assigned ToFor Cancelled SLA → show Assigned To at the time of cancellationWhat is already working:When SLA is cance...
Requirement is if a case is created through portal the contact type should be set as portal, if created through email the type should be set as Email. For Email it is working fine, we are setting through Email 2 case flow But through portal it is set...
What is SKU ? I heard this term multiple times from people. csm SKU.. SKUs subscription..etc. Can you please explain in simple words ?
Hi Team,I have created a Scheduled Job in ServiceNow for approval reminder notifications. The requirement is that the job should run only on Riyadh business working days (Sunday to Thursday) and should not execute on Friday and Saturday.However, curr...
I found there is a difference in default value of number field of sys_watermark table. Both are at OOB version, when I changed it, it stopped evening receiving email on the instance. What does this difference mean? What configuration do I need to do ...
I am sending a reply email to instance (without any RE or FW) but having same watermark (ref tag) of the email. It is working fine in one instance where the email is considered as reply and got attached to existing record while in another instance it...
get the user department,location,manager deatils from one servicenow instance and store is in annother servicenow instance
The state remains as "Requested" for Test Approver 1 even after it has already been approved. When the second approver (Test Approver 2) approves, the state of Test Approver 1 resets back to "Requested.
I have Multi Row Variable Set (MRVS) variables.If I provide values in the variables like:Test 1 = 6Test 2 = 8Test 3 = 18My requirement is to calculate the total sum before submitting the request, like:�The calculated total value (32) should be popula...
Hi all,We are designing the access control model for our ServiceNow implementation and would like to ask the community for the recommended approach.Background:Our team provides IT support for all companies in our corporate group (currently several do...
We are planning to setup integration with Rapid7 Insight VM Integration. Does any one have the documentation which have the detailed steps.Any help would be appreciated!
Hi All,how to hide few variables from multi row variable set? I have used ui poilcy its hiding from the form when user clicks on ADD but its not adding from the table how to hide from the table as well?
I am using Catalog Builder on my Australia PDI instance to test a new catalog form I would like to use in the Service Portal. Right now, the form only has one field which shows the service level for the product. This field pulls from a table called...
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
For each selection in list collector above subflow is called from main flow, after approval , i want to store group name of respective choice and append as array and use this array in main flow after all iteration/approvals, how to to store groups an...
