Hello all, I can manually decrypt the encryptedSecret property from an API endpoint with Postman using the Post-request Script. How can I do this with ServiceNow? var jsonData = JSON.parse(responseBody); var newencryptedSecret = jsonData.encryptedSe...
I have a client that is wanting to have a separate widget underneath the OOTB Announcements widget, to show all historical inactive announcements that have been published for a specific portal. I have taken a clone of the OOTB Announcements Widget, u...
Hello Everyone, in ServiceNow, is it possible to create a single reference field that displays records from two different tables? I want one reference field that shows both departments and groups as selectable options. Is there any supported way to ...
I need help understanding standard change templates [std_change_template] VS standard change record producers [std_change_record_producer] 1.What is the difference between the 2 tables and records that they contain? It looks the same to me.2.How are ...
Hi,I have a parent table with default ACLs (CRUD) grating access for role 'u_test'. There is a child table inheriting from parent table with default ACLs (CRUD) grating access for role 'u_test1'.However, parent table has one extra [parent.*] ACL grat...
Blog: Mastering ServiceNow – Beginner to Advanced Guide (Simple Explanation) Before We Begin — A Note to YouIf you've ever opened ServiceNow and thought “Where do I even start?”, you're not alone.Many people use ServiceNow daily but don’t fully unde...
Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...
I have a question regarding the on-demand training for the CIS-ITSM certification.I’m finding the current on-demand course challenging for a few reasons:The course structure is difficult to follow, as the menu primarily serves as a progress tracker r...
Hi everyone,I'm facing an issue where a server-side error message disappears almost instantly on the Production environment, while it stays visible on the Dev environment until manually closed.Here is the UI Action code I'm using:function runPullback...
Hi Team, i want to auto pop new value and old value when user change state from list view, i have written below script. but it is showing only new value, old value showing like undefined. please give solution if anyone know. client script - Oncell Ed...
What is the best UX format to use for lists and forms? Thanks in Advance
Hi All, Could you please let me know if ACL is written on a field for read only access and on the same field a UI Policy or client script is written for making the field mandatory. On the form which one will be executed ? Thank You
Legacy: Performance Analytics ITSM DashboardsLegacy: Performance Analytics ITSM Dashboards • Zurich IT Service Management • Docs | ServiceNowHow to install this in test instance and what are the plugins needed for this dashboards i installed (com.sn...
when I try to create a standard change from case(CSM) related workspace , it shows me the catalog items instead of the standard change catalogs, I can`t navigate to the standard change templates that I have created. I need to correct this mapping , h...
What is Service Bridge?ServiceNow Service Bridge is a powerful integration capability that enables multiple ServiceNow instances (such as Provider and Consumer instances) to communicate and collaborate seamlessly. It allows organizations, service pro...
