Hello Everyone, I’ve been working on an ITSM-based project where we create Incident (INC) or Request (REQ) records in ServiceNow using Inbound Email Actions.Earlier, the client was using a different ticketing system. Because of that, when users reply...
Hello Team, I have written the below code to show the Confirm message based on Assignment group the message is showing fine for both if & else conditions in client side but when it takes if condition it's showing the confirm message and when tasks ...
Can anyone provide pros and cons of using a scoped application?Also, How is work done by an individual or team captured? —Update set? Repository? Can a group/team capture their updates in a single repository ? Is the repository where we are...
If a same Async Business Rule runs multiple times on a same record due to multiple updates at different times, can all the executions run at the same time in the queue.We have a Integration that creates/updates records in the target system. we noti...
Can we create a custom date filter in reports and can we add to dashboard? Please suggest... For reference I am snap.
Where can I put restrictions so that I should get only those articles which are published on last months.I have checked every context and each rule but no clue.
Help!I have a table that I will call x_product that extends sc_cat_item. There is a custom field quantityonstock that exists on the x_product table in a scoped app. I have not been able to update the field using a script include. Currently, quantity...
I am wondering if anyone has a solution for this rather small issue I am encountering. We have an email notification setup to notify the assigned to user if a catalog task has had a work note added.The email notification is using ${work_notes} to dis...
We have a #1 Story Form View (Scrum) for task Table. One of the fields on it is, "Original Task" and is generally populated manually with an Enhancement Number from the rm_story table. We also have an #2 Enhancement Form View on the Task Table. B...
Hi everyone,I’m trying to implement a weekly automated emITSM forumail in ServiceNow with the following requirement:Goal:Every MondayEach assignment group should receive only the tasks assigned to their groupGroups should not see tasks from other gro...
Has anyone experiencing this, we have an issue where users are clicking 'Copy Change' on a Change Request and it is allowing them to 'Request Approval' without a Risk Assessment.
Dear Community, I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variab...
How to move custom created templates from one instance to another?Is there any specific table where templates will be stored?Will templates captured in update sets? Your response will be helpfull.Thanks in advance
I am facing one issue that while adding button in the email template.Problem statement : - I want to change the RITM state via email once end user will click on approve or reject from the mail it should update the state on the RITM table. How can i ...
For some users, even they have the impersonator role and While they impersonating with the other user profiles and try to end the impersonation by clicking the "end impersonation". the end impersonation is not completed. It's still showing the impers...
