Dear Experts, I am running into an issue. I drew a notification script for specific user groups.. The notification is getting triggered to a specific group e mail address in CC but when the priority is raised, the notification is going to the group ...
Hi Community, For one of the RITMs, the ticket was closed by the assigned user, after which all fields became grayed out. Even after the ticket was reopened. How can we check who reopened the ticket. @Ankur Bawiskar Regards,Tulasi.
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
I have a requirement in a catalog item I have written a variable set in that i want to add a variable with type check boxbut my problem is the check box variable name should be in red colour as shown below Is this possible ??Thanks in advance.
Hi, I have created a notification in ServiceNow where the Message HTML contains both text and embedded images. While moving the changes through an update set, I noticed that all notification-related configurations are being captured correctly; howeve...
Hello, I am looking for a solution to integrate SentienelOne to ServiceNow via API. Actually, we are wondering if anyone use SentinelOne as input tool to populate the CMDB?Thanks
Ask - As per the requirement, the quiz designer should display the quiz result immediately after submission and allow the user to retake the quiz if they do not achieve a passing score. In the current OOB configuration, quiz results can be communicat...
We have observed instances where the same knowledge article number is assigned to completely different knowledge articles, leading to data inconsistency and confusion.We are currently evaluating approaches to identify such duplicates and implement co...
Creating change request in Core UI is not working, it keeps redirecting to the homepage.Workaround is to switch to Next Experience UI.Do we have a permanent solution for this in without changing the UI?
Is it possible to transition from my tasks in the Employee Center to my approvals on the platform?We want to handle change request and change task approvals on the platform side, but we need a link that allows employees to directly access the platfor...
Hello everyone, I am currently developing a catalog item containing these 5 SCTASKs. The requestor specified what will each SCTASK will contain which are fields that differ from the other per SCTASK. Every SCTASK contains different fields.They also r...
Hi All,I have a requirement where, based on the user's selection, the URL and attachment variables should be visible and mandatory. Otherwise, the URL and attachment should be hidden.For this, I have used:A Rich Text variable type for the URLAn Attac...
Has anyone managed to report on closed or cancelled Problems that still end up getting new Incident associations after they’ve been closed? We can currently identify Problems with post-closure activity, but not specifically new Incident links after t...
Hi,Issue: HR case - While submitting the HR case, the attached document is not getting attached to the HR case.I have a Record Producer that creates an HR Case in the Talent Management COE (sn_hr_core_case_talent_management).The producer contains an ...
Hello All, We are having the following issue in SOW, the "Create Knowledge" feature/UI action is supposed to call the KB create interceptor so we can create a new KB article, this works perfectly in platform view (see img001 and img002) with a user w...
