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Update set state remains on COMMITTING.

Hello, I wanted to commit an update set that has about 200 customer updates, but it's been displaying committing since last Friday. Please I need help to resolve this because I haven't experienced it before. What could cause this problem and how do I...

ID NOBLE by Tera Expert
  • 1354 Views
  • 2 replies
  • 0 helpfuls

Unable to access the fields from table using remote instance spoke

Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...

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Chaithu3 by Tera Contributor
  • 1209 Views
  • 8 replies
  • 1 helpfuls

Filter notification by role

Hi everyone, I need some help with a notification issue.I have a group of users with the “partner” role, and I want them to receive only three specific notifications — the ones whose names contain “Partner” (name in notification table )— and no other...

chahinazekbz by Tera Contributor
  • 560 Views
  • 10 replies
  • 0 helpfuls

Need help to create a report

I was trying to create a report in servicenow linke below  20/10 refers to week : 20th Oct 00:00:00 - 26th Oct 23:59:59 1. No of incidents created in that week (79)2. No if incidents are resolved in that week, irrespective of whenever they are create...

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Admin7267 by Kilo Sage
  • 820 Views
  • 7 replies
  • 0 helpfuls

Add New button from reference field in CSM/FSM Workspace

Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...

AvinashU by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

Unable to change CSS styling on Search input container

Hello, I'm trying to change the border radius and CSS for the Typeahead Search Input Container that also implements AI Search. I've tried the suggestions in Theming for AI Search in ServiceNow but it still isn't overriding the default values. I know ...

AlexVeracity by Tera Contributor
  • 1699 Views
  • 4 replies
  • 1 helpfuls

Resolved! Add field’s information into email template

Hi, When emailing out of a ticket the subject etc is automatically populated based on the short description of the ticket. We have a need to add some fields of the ticket into the body of the email automatically. How can we achieve this!

joshmorris by Tera Guru
  • 719 Views
  • 3 replies
  • 0 helpfuls