Within our incident assignment workflow, there's a decision action. Our sys_decision_question contains several entries for the decision table, some sharing the same assignment group. We aim to track the specific question chosen by the decision action...
Hi there i have a user criteria which works fine, but that does not restrict a user which the catalog item is available for requesting for a user that does not meet the criteria. is there a way to restrict access based on requested for variable if ...
Hi folks,Can anyone please help the confirmation dialog in exporting reports in ServiceNow on the bulk data exporting to Excel. I have a client who ticked 'Remember my decision' by 'Mail it' so each time it he has to wait for the email.Is there...
Hi,I want to know how setworkflow(false) work in BR. Do we have to write after the logic or between the logic.
I have created a Walk-up location queue for Hongkong and its appointment configuration(9AM to 4PM). Appointment time slots and booking looks good when the timezone of the user is Hongkong. When a user with London time zone tries to book an appointm...
Hi Can you advise whether the OOB function of Problem Management should allow the Problem Manager to add Change Records (regardless of status) to a Problem Record.Or does it require a specific role to be able to do this ?
I have a requirement where we have a catalog item variable field in that we need to populate the count of group members present in the group.Basically its having a 2000 - number of members present in group count to show in that fieldCan anyone help m...
Hi, As per internal governance and standardisation requirements, I need to align all Assignment Groups to a naming convention. For eg, Assignment groups belonging to group IT will have Grp-IT, etc. Will changing a name from the Active directory to re...
Hello, I'd like to add a countdown timer to October 14th 2025 to a self-service dashboard. I've tried looking around but the posts I found were quite old. Is there an easy way to do this? Thank you for any help you can offer.
Should monitors be set up as Assets and CIs? Monitor is a model category that has no associated CI class. It is also listed as a "type" of Peripheral (cmdb_ci_peripheral). Peripherals do have an associated CI class. Currently, we only track monito...
Is there a way to cancel a CAB meeting after invite was sent to Board Members and Attendees? I did a recurring for the 4th quarter, but 2 of them are cancelled. AND, how do I exclude specific meetings from recurring?
I would like to provide users with the ability to import data to a table such as Incident, Problem, Knowledge, etc. The users can currently see the ability to Export, but not Import. What role or type of access do they need for Import capability. The...
In the AP incident record, the 'Incident Start Date and Time' and 'Incident End Date and Time' fields should consistently display the exact values entered by the user. However, the current behavior shows that these values vary depending on the user's...
Hi Team, While installing RPA in my PDI i am getting an error as attached. I would like to know can we install the RPA in PDIs? if yes, please tell me the steps to install in PDI.
Hello,Is it possible to Hide the Change Model "MINOR" based on the roles OR restrict the user from creating the "MINOR" change???Thanks in advance!!
