Hello, We created a new custom state for the change request record called "Rolled Back", and the active field should change to active = false once the user clicks on the "Roll Back" ui action.Once the active field is changed to false, the state is ov...
After australia upgrade , category picker on new knowledge article creation form is not displaying active categories for the knowledge base.if we try to select the category directly , then it can be selected but on "magnifying glass icon ". category ...
Hello, I came across an interesting case where I had to replicate the "Watchlist" in the Service Portal on a "Record Producer." The issue was that it required the ability to add both internal and external email addresses to the "Watchlist" as it is i...
Hi All, while we create a new emergency change request , initially the change is Authorize when we click Authorize , CAB approvals are triggered now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and s...
Hello All,We created a Guided Tour for SOW. The first few steps are on the /now/sow/home page. After clicking the 'List' icon, the page changes to /now/sow/list for the next steps.The tour works fine for a few days, but then it randomly fails on the ...
I am creating an ATF to test the "Source Request" portion of a task. I can get to the point where I click the UI action "Source Request". After that I am trying to figure out how to add the ATF step to click a modal button on the UI Page. The button ...
Hi Team, restrict closing change requests to change_manager role UI Action Close I have added change_manager instead of Itil in condition, after that also non changer manager is also able to close change.
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)E.Create and select your Testing Update Set, before starting the test cases.A.Make sure the latest flows are activated.B.Use ...
Hi All, I need to redirect my end users to /esc, Have anyone tried this? Hi Mark @Mark Roethof , I referred your article to redirect users from /sp to /esc. I have one question, how to redirect end users to /esc instead of /sp..? Any thoughts on this...
Hi Team, we have created holiday schedules for 45 countries, we have attached all the schedules for main schedules, we are using the same schedules in SLA's. in SLA's Timezone source is The Caller's location's time zone and in Holiday schedules also...
Requirement: I have a Service Catalog form that contains an MRVS (Multi Row Variable Set). Once the user submits the form, for each MRVS row, a separate RITM should be created under a single Request. Problem: The RITMs are being generated successfull...
why do we use change management, and in which cases we use change and where should we create change like dev or prod like this, can anyone share a real time scenario
We have configured our own SMTP server, notificacion@favorita.com, from which ServiceNow emails are sent. When a user replies to this mailbox, the emails do not reach the ServiceNow instance, but they do reach the notificacion@favorita.com mailbox. H...
I am facing inconsistent error messages in the sys_report_template table—while creating a report I see a save error, and while editing it shows “Unknown error.” I tried customizing messages in sys_ui_message (Application = Reporting) and also impleme...
I am facing inconsistent error messages in the sys_report_template table—while creating a report I see a save error, and while editing it shows “Unknown error.” I tried customizing messages in sys_ui_message (Application = Reporting) and also impleme...
