How to best onboard department specific (Business unit) updates within a Change Management framework that typically records enterprise infrastructure changes. The need to segregate these types of changes from our CIS infrastructure changes, as well ...
Hi all, We would like to use weighted answers to calculate scores for answers on a Survey created in the Survey Designer. We know it can be done using assessments, but these are more difficult to create and manage. Has anybody managed to set up surve...
Hi Community, The requirement is to not bring data records such as Incident, Problem and Change on the lower Instance but to bring the configurations related Incident, Problem and Change. Please let me know how to achieve this requirement. Do I need ...
I am working on a Service Catalog Item in ServiceNow where I have a large number of variables (around 30–40 fields). To improve the user experience, I want to organize these variables into multiple tabs within the same catalog item.PFA.Thankyou in ad...
In a ServiceNow custom scoped application, I’m trying to hide empty variables from the Variable Editor. I followed a community thread (Hide empty variables on RITM and TASK record) and was able to successfully implement this for global tables. Howeve...
Hi Team, we have issue in workflow , unable to move from left to rightthe variable ( please reffer to the screenshot)
If the user has been added in BCC of the email notification, the email is sent regardless of disabled notifications. even if the notifications are disabled for that user? If it expected behavior in service now platform ?
We are seeing inconsistent behavior in the “Assigned to” field for SCTASK. - Some group members are not visible in the field- Group manager (without ITIL role) can be assigned- In some cases, users without ITIL role and not managers are also selectab...
Hello All, I have transferred my ServiceNow account from company email account to Personal Email account.Later, from Personal Email account to new Company account.All my NowLearning courses and certifications were transferred successfully.However, my...
Good afternoon.!How to add a new section in BCM Workspace here? I am struggling to find the table for it. Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Hello All, There is a requirement to prevent user to reject approval from related list without putting the comment of rejection in native ui and SOW both.So in native ui i created oncelledit client script to add one popup to put comment when someone ...
Hi everyone, I need help with the flow design I’m creating for our catalog form. We have a requirement that involves multiple group approvals. If approved, it will create an SCTASK assigned to a fulfiller group. If rejected, it will not cancel the RI...
I am working on a custom UI Action to add Knowledge Articles to a Change Request using an M2M table (task_rel_kb). in service operations workspace. I am attaching screenshots for reference, on the change request table for the related knowledge relate...
In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...
Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...
