Is there a way to create ONE report with both Requests and Incidents in the same report? Our teams work on requests/incidents and projects. Managing them on multiple reports is very difficult. The closest thing we have is a dashboard that has both...
I have around 10 choices which is inside the requested type , those choices are inside the first option (NEW).I need to create 10 catalog task with different description and short description. Should i use If, Switch or branch. and then where script ...
Hello all, Is it possible to change the wording for when related approval records are related to a record that needs approving?Thank you.
Hi everyone,I've added a user_image field to a form on the dmn_demand table (field name: u_new_field_1) in the Classic UI. After uploading an image, it shows up as a small thumbnail — but I want it to:Appear larger (e.g., 300x300), andBe clickable to...
Hello I am trying to route assignment rule to a specific group if the physical location selected is not associated with a group with a class of "CFP". These groups are in the sys_user_group table. Is there a way to check this table and to only rout t...
Hi,In production environment some of the changes are facing issue with risk assessment calculation. When the change is on new state and complete the assess risk prior to the request approval. It is still showing the error as "Risk assessment should b...
Is it considered a best practice to make the 'Request' field on a RITM (Requested Item) form read-only or greyed out in ServiceNow? What could be the potential impacts of doing so, and are there any best practices or recommendations around this?"
We have Integrated Slack with ServiceNow for overtime requests from users where the emails from Slack get forwarded to ServiceNow with Recipients as "callouts@xxxx.com". We have created global Inbound workflow with decision tables so that it creates ...
displaying if an incident has a problem record attached then incident's related list tab called " problem " should display the problem record automatically , please a advice how to achieve this ..awaiting response .
Hi All, Can you help me with the below issue? We are not able to get the access token using refresh token, after sometime access token is getting expired and the record is getting deleted from oauth_credential table Thanks and Regards,Monalisha
Hi Community,I’m working on a Service Catalog item where I want to dynamically populate the list of devices based on the user selected in the field.Here’s the requirement:There is a variable named please_select_the_device_name_hostname in the catalo...
currently, I am in the middle of learning the CMDB fundamental course. For the past couple of days, I am stuck on a simulation task "Task 06: Configure Desired State Audit Rule" REQUIREMENT: 1. As the Cloud Dimensions CMDB administrator, using CI Cla...
Hi,How to hide the "show more" and "show less" button on virtual agent chat in yokohama version patch 4.Can anyone please help on this, it will be helpful.Thanks!
Hi, I have a issue when trying to attach the email as an attachment to the record in inbound action. Please someone guide me for this. var strEmailContent = email.content_type +"\n"+ email.headers + "\n\n\n\n"+ email.body; var sa = new GlideSysAt...
HI Team, I want to demo predicitve intelligence capabilities to client , is there anyway I can get a instance to demo this? In PDI there is no enough data to train ML model . Please let me know if there is any other way .
