ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Unable to see Complete button in the Problem Task for ITIL Users

Hi, I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button. Can someone help me why ITIL users cannot see Complete button in the Proble...

find_real_file.png find_real_file.png
sindhu43 by Tera Contributor
  • 1474 Views
  • 6 replies
  • 0 helpfuls

Resolved! child incident should go to Closed state

Hello Everyone,           I have one requirement, in incident form under Closer information there is  a fields -Resolution code and it's having the option Duplicate.if i select Duplicate option after that Check box field visible automatically under C...

Event is triggerring in not so scheduled date and time.

The End date and time is selected as "09-07-2025 23:29:48" and the event is triggered when the custom table record is inserted and the BR kicks the script include cde wherein it should schedule the event at the selected end date and time, but instead...

PrithviRamesh1_0-1752084182629.png

Help configuring archive rules for hardware assets and related CIs

Happy new year! Could someone please assist in configuring the archive rule for alm_hardware and the related cmbd_ci_computer.I have created an archive rule but I need to make sure that I am doing it correctly. Here's what I have done so far:I create...

JLeong_1-1672755473497.png JLeong_3-1672755569022.png JLeong_4-1672755658180.png
JLeong by Mega Sage
  • 479 Views
  • 1 replies
  • 0 helpfuls

referece field allowing Unknown value if enter manually

Hello Everyone,          One catalog form having the computer information variable actually it's reference field from CMDB-CI-COMPUTER table and it's automatically populated based user information in catalog form. but if any new user try to Create ca...

Resolved! Script Include

In my PDI script Include is not running, while i verified in background script the code is working fine, Created script include and added script include in on change client script, the script include itself not working in my PDI, may i know the reaso...

isOrder Attribute - Is It Functional and Current?

I am trying to set the default search order for a table (any table, although I specifically need it to work for kb_knowledge) by using the isOrder attribute. Documentation suggests the following: "An administrator can set the sort order of records di...

dppedersen by Mega Contributor
  • 2206 Views
  • 2 replies
  • 1 helpfuls

Download Trial version of ServiceNow

Dear Experts, I am newbee to Servicenow. Could you please let me know how to download the trial version of ServiceNOW so as to enable me to integrate with OIM (Oracle Identity Manager). I am trying to build the basic integration like to OIM to talk t...

Shyam18 by Kilo Contributor
  • 23837 Views
  • 7 replies
  • 5 helpfuls

unable to remove a question from survey designer

Friends, Unable to remove a question from PIR survey in survey designer. The X mark not showing up to remove . I am unable to remove the highlighted one, but in our DEV environment I am able to do so. Recently we upgraded to Orlando, both Dev and Pro...

find_real_file.png
VASS by Kilo Explorer
  • 3509 Views
  • 10 replies
  • 7 helpfuls

Decision Action in Flow Designer - log which question it chooses

Within our incident assignment workflow, there's a decision action. Our sys_decision_question contains several entries for the decision table, some sharing the same assignment group. We aim to track the specific question chosen by the decision action...

Bex by Tera Contributor
  • 248 Views
  • 1 replies
  • 0 helpfuls