Hi - I am trying to understand why, when creating a new Catalog Item, a default SNC External user criteria is automatically added to the Not Available For related list. Even when I remove it, it keeps coming back. The only way to go around this is to...
Hi Community.How to make CHG Tickets (Change Requests) can not be editable by Fullfillers (as a login assignee to or itil user) at the Authorize stage (after approval). Thanks
Problem ticket not having RCA, assess ,fix in progress states in UTAH version.To achieve those states i need to activate Problem migration utility plugin where as in my personal instance without plugin i can see all the states of Problem life cycle a...
How can i see the output of object variable in log. I tried to print the value of object variable but it is printing as [object object] see the screen shot below. How can i see the value?
Hi All, I need to delete all records in the table 'sys_audit_delete' older 1 year. Please help me..
Hello, Has anyone created a catalog item request to add/remove users from an O365 distribution list? If so, what is involved? Thank you, Joe
Hi All,I need to hide Check Conflicts button on Conflicts section in change request table. Please help me
email notification that will send when a survey is submitted with certain answers. In the email notification, I would like to put the all survey responses.
Hello Experts, Is there a way to restrict the attachment on RITM so that it is visible only to the requester and the assignment group If possible can anybody help with the method or the script.
Hello All, I am using workflow only in my change request and our requirement is to revert back the change to New from schedule state, I am using Revert to New button but it is using change model, is there any other way or any solution for that so i c...
Need to send the catalog item description from sctask table,that is being sent as below but we need to send without HTML tags i.e plain text "cat_item.description": "<p>Review has been configured.</p>", Need to send above as "cat_item.description":...
Hi All , I have a table transform map on target table = incident , I have two fields impact and urgency which are available on the UI side , I am trying to map these two fields (Impact and Urgency) on the API end as well . I am trying to do field map...
Description: We have OOB workflow "On-Call: Assign by Acknowledgement ", it is not working as expected.We have on call schedule (On-call schedule - First Shift UKEGLBQLKASG) and three people are part of the schedule. As per the On call schedule, firs...
Hi All,I have created an ACL (Access Control List) and set the operation = 'read'.The requirement is to display the 'short_description' field for the 'cab approval' group while hiding it for users outside that group. I attempted to implement this usi...
I'm seeking assistance with creating a restriction in BR Query to control access to a table based on pending ticket assignments. Here's the scenario: We aim to restrict users with a role ("restricted_itil") from accessing a table if they lack any pen...
