Hi ServiceNow Community Developers, Would you guys please advise if there is a way to hide the preview info that appears below the list collector when one clicks on one of the values on the Available column of a list collector variable. Basically I w...
I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information. I know there is an "On-Call C...
Hello All, In Import Sets we are getting errors like Multiple Duplicate Paths found, Multiple dependent relation items.We want to know how we can prevent the duplicate entries in cmdb_ci_appl and cmdb_rel_ci tables while importing data from Dynatrace...
Hi , I have created a element filter on dashboard, when iam trying to move the dashboard using 'Unload Dashboard' all the reports are added except the element filter. When i clicked on 'Launch dependency' for the dashboard, iam not seeing any portal...
Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.
Hi,Greetings for the day!I have a record producer looking like below on portal. There is a 'Subject' which is coming from a widget and the below 2 are variables. When a record is submitted incident is created with short description as entered 'Refere...
Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
What is the difference between Assignment Data Lookup and Assignment Rules? I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting? 1) Created Data Lookup: ...
Need help finding or creating reports on multiple RITMs linked to a single REQ.We have 10000 RITMs, and we need to figure out how many RITMs are linked to each REQ.Any script or report would help. Thanks
Dear Community Members, We have different service catalogs and each catalog has different catalog items. Is there a way to restrict ITIL users for accessing other catalog items? For example, VPN Support Program Group Should see only VPN Catalog Incid...
How to change the sequence of Workspace Drop-Down Options in Unified Navigation Menus [Washington Release]. PFA for more Info. Thank You.
Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...
Hi Greetings!We have a customized portal and when I go to Service portal and open my requests tab. In the already raised request form the attachment paper clip icon is not visible on portal, please help with this fix.Thanks
Hello All, Like i have to show only 6 months dates in End date variable in portal when the user selects the end date. EXample : If user click on that end date picker today may month then after sex months means october month only then other months it ...
i have one UI action created and after click on the client option checkbox ,the UI action is unable to view from the portal what is the reason?
