Hello Community, I am working on standard change template, we have approximately 300 templates. our record producer change form is designed like this when we go to raise a request from service portal, when we select a particular template the form wil...
Hello everyone, I'm seeking information about how the auto-approve feature functions works in ServiceNow for the Qualys CMDB sync. Currently, there is an issue where certain Configuration Items (CIs) are not being auto-approved, and I'm keen on unde...
I know if we want to write onload script in on change that we can write here but what was the purpose of this function mentioned here in every on change client script.
Hi All, I have shared the reports with users may be 4 to 5 but they are not able to see some field in the reports. I have impersonate them and check that fields are visible in the form list view but not in report. please let me know the solution. Tha...
Hi I am trying to print below email in background script but it is showing function is not definedvar gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','71735a911b300a108caa64e1604bcb68'); gr.query(); if (gr.next()) { var mrvs_data_group = '...
Hello, I have a requirement that is In the catalog item the user select 'Date Needed by' and 'Date Needed Until', if the Date Needed Until is selected more that 10 business days alert should populate. Attached screenshot of the variables. I have trie...
Hi, I am creating a new change request by clicking on "Copy Change" UI Action on Change Request form.I want the newly created change request to have a comment which is : "Change Copied from : {change_numebr}".Is there anyway to achieve this?
Hello Everyone, I have a custom form in which I created one String field. I want to make the outline of the field as Red when the user enters the character in it more than it's limit. Is there any way we can configure this.Please let me know. Thank y...
HI, I have created a custom table u_incident_auto_assignment_ruleIn which I have 2 field values.u_user_name - with type sys_user reference.u_active= true/false type. My plan of execution is based on the true if 4 people are available. Based on the ...
Hi Team,I have a requirement to remove a custom field business owner from Business application. So before removing that field i am checking that anywhere that field is used in all the scripting area. I am getting challanges to verify in workflow. I w...
Hi I want my flow to be iterative.suppose State change from in progress to on hold then wait for 10 seconds if it not closed in 10 seconds then it is updated its state again to in progress....I've completed it... But I want if again the same record w...
Hello Team, When We do field mapping in Transform maps, should we Capture in UpdateSet or Default Set. How do we usually move field mapping changes to the UAT instance. ThanksAshok
Hi, Two Queries around the 'Time Worked Fields' 1>The 'Time Worked field' was added onto the incident form, without saving if the screen is refreshed the time worked field gets reset. Is it an expected behavior or something can be changed to avoid i...
I have a group approval on the change request and approvers are added (sysapproval_approver), as soon as one of the approvers approve the group field on the list view becomes null. Is this by design? The last approval record retains the value.
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