Hi all, I have a request that is Closed Complete but is showing up under Open Requests on the Service Portal. Any idea why this is happening? How can I remove the Request from Open Requests? Thanks,Mallika
Is two-way synchronization between two catalog variables technically supported inside Service Portal.I have two catalog variables inside a variable set:euid (text)associate_name_common (reference to sys_user)Both fields need to stay synchronized:When...
Hi, I have a workflow Workflow A which is being used by a cat item. I have created an another workflow Workflow B which is basically a subflow for Workflow A. The requirement is if the user's company is XYZ then the subflow(workflow B) should trigger...
Dear Community,Need suggestions and recommendations on how to prioritize a specific sub-type of incident notifications ( Major Incident comms ). The event queue sometimes get flooded owing to spike in Event management sources resulting in backlogs w...
I want my request state field values and state field values to be in sync . Like we have for incident for incident sync we have a business rule oob "Copy State to Incident State".I have same values as state choices present in request state field as w...
Hello, I'm trying to create notifications using the include script that send all the variables from the request or incident to the requester. In other words, every time a request is created, an email is sent to the responsible party with all the vari...
Is two-way synchronization between two catalog variables technically supported inside Service Portal.I have two catalog variables inside a variable set:euid (text)associate_name_common (reference to sys_user)Both fields need to stay synchronized:When...
Hi All,We have a custom workspace, now whenever a user who has custom role(x) ,should redirect directly to this workspace.How we can achieve this. Thanks in Advance
Hi all, I'm seeking information regarding the system administrator user record that's created by default when setting up an instance. I want to confirm some information in case I am wrong. My manager wants to know:1. What's the password complexity s...
I want to add 'Agent Assist' on SCTASK record Contextual Side Bar on SOW view (similar to Incident where attachment, templates are available). I've followed the below steps but still I'm not able to add 'Agent Assist' on SCTASK record Contextual Side...
im merging multiple catalog into a single catalog form but im not able to see default value for multiline text.same im able to see for main catalog but not for merging one. Any suggestion will be helpful.Thanks.Ram Kumar.
Three SLA records are linked to a ticket change (CHG):SLA for assessing phase => 5 working daysTrigger: Request approval button has been clickedStop:Emergency & Standard change: CIO approvalMajor change: CEO/CTIO approvalMinor change: Head of IT oper...
Hi everyone,I’m facing an issue with a Standard Change Template I created. When I open the Change Request Record Producer from the Service Portal, the Type field is still displayed as Normal, even though it should be Standard.I’ve already applied the...
Added glide_encrypted_whitelist=True in dictionary-sys_user table. But still am not able to call sys_user table in Encrypted Field Configurations section. My requirement is I created three security questions with answers in sys_user table. Answer fi...
Hello ServiceNow Community, I am trying to see if this use case is possible for a implementation I'm working on: If User A has a pending approval and they would like to approve, would it be possible to have them select who the next approver will be?...
