Hello, community! I am analyzing the Coaching feature on the platform.I noticed that it is included in the ITSM Workforce Optimization module. Does anyone know if it's possible to purchase the coaching license separately from the WFO? Also, If anyone...
My requirement is i need to create one system user and also whenever system closes any incident the closed by should be the system user i created.My question is what all basic minimum roles the system user should have also where all i need to update ...
Can anyone tell me what I'm doing wrong? Because I keep getting this error when trying to complete the last Task of this course:"Please validate you have created a Catalog Item named Workshop Setup in the Consulting Practices catalog. Review the Proc...
Hi,Once the kb article is published, who is eligible to retire the kb article (who can retire the kb article) I see there are couple of community posts which are having different opinions. Can someone help me with the correct answer Thanks in advan...
I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...
Hi Team,I am getting below error and please find the UI page HTML snippet please guide if there is anything i am missing.SCRIPT: UI PAGE(HTML)<?xml version="1.0" encoding="utf-8"?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><div style=...
I’m designing a finance workflow in Flow Designer that uses MVRs (Multi-Value Records) to generate accounting entries and allocate amounts to cost centers.I need to calculate allocated amounts based on a percentage of a total price. Currently, I’m us...
Hi team,If we add the g_form.addInfoMessage or gs.infoMessage in the workspace page it hides the stepper component. Is there any alternate way or make the info message below the stepper component.
Hi All, I have a requirement on the knowledge article form. Whenever user clicks on the publish ui action button it always redirects to the list view. User wanted it to stay on the same page. Below is the Publish UI action script. function onPublishA...
Hi Community, We have a requirement involving the Order table, where a field named “Total AMC Hours” stores the total number of AMC hours available for an order. We have introduced a new field on the Order record called “Remaining AMC Hours.”Each Ord...
Hello mates, Below is my requirement. Create a catalog client script that runs when the ‘Is this due to be returned at a specific date?’ field is updated.Generate an error if the Date is not 7 days from today for this i have created a catalog client...
Hi Team, I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...
In most enterprise environments, ServiceNow is not a standalone platform. It needs to integrate with multiple external systems such as Jira, Azure AD, SAP, monitoring tools, and HR systems. A strong understanding of ServiceNow integrations is critica...
ServiceNow Explained for Beginners: What, Why, and How My first thought when I heard “ServiceNow”:“Cool, a website to report broken laptops.”What it actually is:The operating system for companies.If emails, spreadsheets, and random tools are the mess...
Hi everyone, I've recently been requested to change the OOTB Propose Major Incident UI Action to change which fields are mandatory when proposing a major incident. Right now, the only mandatory field in the dialog box is Work Notes, we want to make B...
