I've come across a before business rule with nothing added on the "When to run" tab. It has a script on the Advanced tab, that also has an empty Condition field. It runs against the Problem table, Active and Advanced are selected. The Actions tab is ...
Hi,We are trying to implement a parallel activity scenario for Timer and Approval in a Catalog Task workflow.Requirement:If the timer expires and the approval is not approved, the workflow should create a Catalog Task.If the approval is approved, the...
Hi All,I've translated the body of the notification but I have an issue that Notification Email Script parts are not translated, means these checked as yellow below:button is ${mail_script:incident_link},,About the Inicdent..." is ${mail_script:incid...
Hello Everyone, I just want to ask if there is a way to set a dynamic value on a template.Table: SC_TASKAuto fill Assignment Group and Assigned To field.Since there is no operator on assigning value on fields, maybe a script can do but gs.getUserID()...
Hi everyone,I came across an interesting validation behavior while working on a multi-step form in ServiceNow and wanted to get some insights from the community.I have a wizard-style flow where users move through different sections using a Next butto...
Hi All, Can you guide me to create a report to display the number of catalog item created(sc_req_item) for each month in the coloumn and rows , in the row list of each catalog item should display and coloum only total should come
Hi All,My instance is in an on-prem environment.I want to use the jira-spoke plugin, so I'm using this site to download ithttps://store.servicenow.com/sn_appstore_store.do#!/store/application/4fab4673db1893009a985404ce961942/4.0.2?referer=%2Fstore%2F...
Hello everyone,Our organization is currently running a proof of concept for an interactions‑first operating model within our Service Desk. As part of this effort, we are also transitioning Service Desk analysts to Service Operations Workspace.Given t...
Hi All Do you know what can be a reason that I cannot see the button 'Sync menu changes' in Advanced Portal Navigation form?I only see the view below: Thanks in advance for help
Hi Everyone,I am currently preparing for ServiceNow interviews and focusing on Change Management from a developer perspective.Could anyone suggest important topics, real-world scenarios, or commonly asked developer-level questions related to Change M...
When I try to add a Problem ticket to the Change Request related list in Service Operation Workspace, the record gets added but is not reflected in the Native/Classic view, and vice versa.However, in my PDI, when I add a Problem ticket to a Change Re...
What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change? Cancel and recreate the change as an Emergency change Tick the CAB approval required checkbox Create an em...
Hi everyone,During the scan findings of my update set, It brought the suggestion of changing toSring() to getValue().The issue here is that it is not retrieving the same values with that suggestion, meaning when I use toString in my script it has the...
Background:We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example: If company for requesting user is <A> approval should go to user <1>...
Hi Folks, In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal? If anyone has any solution on it. Thank you in advanced! Regards,Pravin