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Guided Setup Error

I have configured a guided setup and attached to the portal. while accessing it, after answering the first question, I encounter an error as shown in the screenshot. Once the page refreshes, it automatically moves to next step. Could you please help ...

VaranasiS by Tera Contributor
  • 179 Views
  • 1 replies
  • 0 helpfuls

Defaulting Values on Change Model

I am attempting to default the category and subcategory on specific change models. The issue I run into is that they are set to read only when I do. I simply need to default them and not set for the duration. What I have tried:1. The record preset me...

awilkerson by Tera Contributor
  • 406 Views
  • 6 replies
  • 0 helpfuls

Resolved! close incident in email

hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...

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On-call scheduling escalation to roster via email

Hi,  I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact) If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the ...

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