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ServiceNow Coaching

Hello, community! I am analyzing the Coaching feature on the platform.I noticed that it is included in the ITSM Workforce Optimization module. Does anyone know if it's possible to purchase the coaching license separately from the WFO? Also, If anyone...

ITSM Implementation Simulator - Last Task: Proper Flow?

Can anyone tell me what I'm doing wrong? Because I keep getting this error when trying to complete the last Task of this course:"Please validate you have created a Catalog Item named Workshop Setup in the Consulting Practices catalog. Review the Proc...

andrearusso by Tera Contributor
  • 656 Views
  • 3 replies
  • 0 helpfuls

Who can retire knowledge article

Hi,Once the kb article is published, who is eligible to retire the kb article (who can retire the kb article)  I see there are couple of community posts which are having different opinions. Can someone help me with the correct answer  Thanks in advan...

mounika7675 by Tera Contributor
  • 814 Views
  • 3 replies
  • 0 helpfuls

Issue with popup glideDialog window

Hi Team,I am getting below error and please find the UI page HTML snippet please guide if there is anything i am missing.SCRIPT: UI PAGE(HTML)<?xml version="1.0" encoding="utf-8"?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><div style=...

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Deepthi13 by Tera Expert
  • 548 Views
  • 7 replies
  • 0 helpfuls

Resolved! Publish UI action button Knowledge form

Hi All, I have a requirement on the knowledge article form. Whenever user clicks on the publish ui action button it always redirects to the list view. User wanted it to stay on the same page. Below is the Publish UI action script. function onPublishA...

Joshuu by Kilo Sage
  • 941 Views
  • 3 replies
  • 0 helpfuls

Field value is not populating as expected in Case Table

Hi Community, We have a requirement involving the Order table, where a field named “Total AMC Hours” stores the total number of AMC hours available for an order. We have introduced a new field on the Order record called “Remaining AMC Hours.”Each Ord...

tulasi8 by Tera Contributor
  • 749 Views
  • 8 replies
  • 0 helpfuls

Date validation if date is 7 days from today

Hello mates, Below is my requirement. Create a catalog client script that runs when the ‘Is this due to be returned at a specific date?’ field is updated.Generate an error if the Date is not 7 days from today  for this i have created a catalog client...

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shaik23 by Tera Expert
  • 1483 Views
  • 10 replies
  • 0 helpfuls

Report on completion of playbook tasks

Hi Team,  I need a report to be created on completion of playbooks as analysts closing FSC cases with out using 100% of playbook, so I got a requirement to create a report on playbook where the below mentioned image shows pending complete etc., pls g...

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Deepthi13 by Tera Expert
  • 1552 Views
  • 6 replies
  • 2 helpfuls

ServiceNow Explained for Beginners: What, Why, and How

ServiceNow Explained for Beginners: What, Why, and How My first thought when I heard “ServiceNow”:“Cool, a website to report broken laptops.”What it actually is:The operating system for companies.If emails, spreadsheets, and random tools are the mess...

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Abhishek_W by Mega Guru
  • 1671 Views
  • 1 replies
  • 7 helpfuls