How to upload shift roster
Hi,Could you please guide on how to upload the attached rota for our 24/7 support team into ServiceNow? We currently use the system-generated rota, but we’d like to create the rota based on the attached schedule instead.
Forum Posts
Unable to Add Known Error Fields to Custom View
Hi Team,I have created a new view called Test_knowledge_view on the Knowledge table and configured a view rule for it.However, I need to add the following fields to this view:Description (kb_description)WorkaroundCauseI confirmed from the Dictionary ...
continual service improvement - feature explanation
i am leading CSI. Continual service improvement is something new to my organization and to me. So I would like to clarify a few details about some features under the CIM module which is the priority, estimated effort and the benefits, like how we are...
Task 1 – ITSM : Check if the current time is greater than start date time and smaller than end date
Requirement: Check if the current time is greater than start date time and smaller than end date time. We assume here start date time and end date time are two Date/Time fields in a form. Solution: 1. Create Fields (if not already present)On your ...
Issue with picture pasting in test management
I am working on one Ui Macro in which i implemented one column via script which is "comment" and its using xml and jelly and textarea>.I want to make comment editable for writing as well as pasting the picture directly. How to do that
how to check single line text should contain data in format "firstname lastname"
Hi team, In catalog item there is a field called 'name' as single line text, this should allow data only in below format. how to write the script ?Firstname<space>Lastname
Custom Search for changed incident padding
Hi All,I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a...
Resolved! How to know the configuration of Automatic populate of TO email address
Hi Community, When I open the ticket-related emails and select ‘Reply’ in Outlook, the ‘To’ field is automatically populated with a default email address. Could you please advise where this configuration is set or how we can review it?@Ankur Bawiskar...
Copy Fields from problem record to Change Request in workspace
In Problem Management, my understanding is that when creating a Change Request from a Problem record in a Workspace, we do not use a regular UI Action. Instead, ServiceNow uses a Declarative Action Assignment, which passes a payload to grab values fr...
Resolved! Modify the Order button on Contextual Search Results
Hello, We've added a contextual search for catalogue items to a catalogue item (Miscellaneous Request) to try to help users search for a request that is more suitable before submitting the generic Misc request. This is all working fine, however I was...
In ServiceNow Platform Implementation course
Hello , I want to complete the ServiceNow Platform Implementation course . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...
User unable to see the service operations workspace page
When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...
Resolved! Add VIP Flag to Opened For on Interaction Records
I'm trying to add a VIP flag (similar to the OOB flag on incident caller) to the "opened for" field on interactions. I'm trying to repurpose the same client script from incident (see below), but am receiving this error "onChange script error: TypeErr...
SLA for Service Request
I want to implement SLAs for Service Requests. Should I include a response SLA, and should I introduce Priority levels for Service Request SLAs? For example, I want a password reset completed within 1 hour, but a laptop request may have a 10‑day fulf...
Resolved! Mail is not triggering even though mail id is retrieving correctly
There is a requirement to trigger an email notification to the Business Application Owner when an incident is resolved. To fulfill this requirement, I developed a Mail Script and included log statements to verify that the script is executing as expe...