Migrating from dedicated instance to a Domain Separated MSP Instance
How can I migrate a client from a dedicated instance to a shared instance (MSP)? And can I use domain separation (migration tool)?
Forum Posts
Knowledge
Hi Team, How to add a field to compair old article and new article in KB knowledge.comparision between the pervious version to current version article Thank you
Resolved! Add Prefix to Work Note
Trying to add a prefix to work notes on a custom table. I initially thought a business rule would fit the bill, so I tried that.../** * name : work note prefix * table : x_somescope_table * when : before * order : 100 * update : true * f...
Trigger SC TASK FOR CMDB CPP SUPPORT TEAM
Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...
Tags in Incident Record
Hi ServiceNow Community,I am facing an ITSM-based requirement and need help.Requirement:Whenever any change is made to an Incident record from the list view, the system should automatically create a new Problem record.Along with this, all tags that e...
ServiceNow Implementation Specialist - ITSM Study Materials
Hi All, I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.So, I got some documents for preparation of the...
Change Management: Create case from change request
Hi Everyone, Based on the link provided below, a case is created from the change request. However, I would like to identify where exactly this logic is implemented in the instance. Is this implemented through a business rule, a client script, or a fl...
IT Service Management (ITSM) Implementation Simulator
In the IT Service Management (ITSM) Implementation Simulator course I cannot seem to work with newly created ITIL, SD and Grpmgt (Group manager) users, i cannot assign to roles since the roles tab does is not available, do I log in as admin?
UI Action scrolls to Resolution section only if section was opened earlier
Hi ServiceNow Community,I have a custom UI Action button in the banner frame of the Incident form to scroll the user to the Resolution Information section without refreshing the page.Current behavior:If the Resolution Information section is manually ...
Resolved! Display session currency code on catalog item on portal
Hi experts! I am trying to display the session currency code on a catalog item, while the user is filling out the form on Employee Center.The problem is: A user fills out a non-standard request about purchasing something that is not in our service ca...
Delegate Functionality in Approval is not working
Hi everyone,I hope this messages finds you well! I'm dealing with a scenario where, when creating a record in the Delegates table (sys_user_delegate) for approval and trying to validate if it's working (i.e., passing the approval to the Delegate), I ...
Meeting CAB in SOW
We're testing the Meeting CAB feature in our lower environments. The application installed successfully, and we've confirmed all scripts and installation files are present. However, the Change Advisory Board list isn't appearing in our SOW. Latest pa...
ActiveBatch - ServiceNow integration documentation required
Hello Team,We are looking for documentation or reference material for activeBatch - servicenow integration in a dev environmentPlease share any setup guides, prerequisites or best practices. Thanks.
Resolved! Approve button not working on ESC portal
Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving: After approving as Approver / ITIL user : If I refresh the pa...
Resolved! Standard Change Templetes.
I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...
