I have a requirement involving two variables: "Email ID" and "Type of Access." The "Type of Access" variable is a reference field linked to the group table.Here's the scenario: When a user enters their email ID and selects a type of access, the syste...
Looking for suggestions.... We are currently licensed for ITSM and Project Management. I have been asked to research if ServiceNow is capable of storing external vendor account details and access. From time to time, we are requested to provide aud...
Hi All, I am trying to implement transform map script in which I need to check if an element is present in array or not. But I am wondering to see in both scenarios if element found or not , index value is always returned -1. Please help me if anyone...
We have applied some filter condition for Last Activity column, but it is not showing correct result based on condition.Please help us.
Hi All,I have a requirement like the record producer fields should be auto filled based on the first two field selection.E.g. I have to two field business function and business process so once if user select those fields and if already there is a rec...
Hi All - we recently upgraded to Vancouver, when we try to add an attachment in the platform we are getting an error info message. I added the attachment to an incident and got below message. How can we fix this? Thank!
Hi, Users don't see resolution notes. They only see the Additional commentsIs there any way to achieve this @Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisarang98 @SwarnadeepNandy @Communi...
Hello Community, I currently have a Guided Board for my local assignment group where we visualize assigned group incidents, tasks, requests, etc. Its proven difficult to filter this board for Closed Problem Task's any recommendations? Thanks in ad...
In Service Portal Survey submission widget page customization.Pleas help me to identify script to add additional ticket details like "description" "requested for" "assigned to" etc.Right now appearing survey page with Incident number + short descript...
Hi All, I have below requirement, - Create a business rule called ' Update Temp Incident Rule' - This should execute only whenever anyincident updated in 'Incident' table.- Update the corresponding incident in 'Incident_temp' table and update Short d...
Hi, I have created a table and added data to the table. Want to move the same table with data to another instance. FYI: I've tried exporting the table (by using xml of the table) to the other instance but could not find it in the instance. Need help...
I want "what is your department" to be populated when "who is requested for?" is selected."what is your department" is a reference field ."who is requested for?" is a text field. In default value I have used "who is requested for?"Can anyone please s...
Evening all, We are having an issue in which when we send double quotes, as in "", it is not sending. All other special characters are and we have added double escaping to the script include however checking the logs, the integration is not even trig...
Is there a way to turn on character limits on single line text fields? I have a requirement to limit the number of characters but dont want to change the fields length as it may truncate existing records so looking to see if I can turn on character c...
Below is what is stated in the Wiki. I find it contradicting.....If ServiceNow matches two or more rules at the same point in the processing order, the user must pass any one of the ACL rules permissions in order to access the object. For example, if...
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