Email script not showing anything in notification
I created this script to greet the user at the start of every notification, but when I add it to any notification nothing shows up in the preview of the noti
Forum Posts
Should not allow to add ITIL or Admin roles to Contact users
If I try to add itil or admin role to Contact users, I want to abort the action. Kindly assist me.
Resource exchange request fails
Steps to reproduce:1. access to instanceA.service-now.com to one sys_certificate.2. Click on Validate Stores/Certificates3. result is Valid pkcs12_key_store4. Export record as xml then import on instance b.5. go to record on instance b.6. Click on Va...
Delete Duplicate records of CI's(computer)
Hi, I need to delete duplicates of cmdb_ci_computer. It is having large number of records. But The difficult part is I don't know the unique column to identify. Because the name of the CI having many serial numbers, IP address etc...As the name also ...
Redirect to a static page after submitting a catalog item request
Hi,I've a catalog item for 'Create Cloud Account'. By submitting this form a cloud account record will be created in cmdb_ci_aws_account table. I wanted to add a static page with some information and Link to newly created Cloud Account name in that p...
Schedule a Meeting Using Catalog Item variables
Hi Everyone ,I am trying to schedule / block a time in users calendar which they have submitted via catalog Item.The challenge here is we need to make start and end time in the following format DTSTART:20220304T055406Z & DTEND:20220304T062406Z in the...
Custom Approvals Best Practices (Flow Designer)
I had a question regarding Best Practices for changing Approvals. OOB: You ask for Approval on Flow Designer, it fires off an event, approval.inserted on the Approval's table, which sends out a notification - Approval Request. First question, if we ...
Fields are not getting hided on the specific variables in Multi Row variable set.
Hi Team, Have written a client script to hide specific variables for a multirow variable set in the task Level in the form level its getting hided but in the Task Service Catalog section view in the list its visible. Is there any alternate solution t...
How to remove HTML Tags
Hi Team, I need to copy the html field to another table with string field. It copies but with HTML tags and I have around 20k records . Please help how can I remove the HTML tags. Thanks. Thanks,Karan
Resolved! Subject line for an approval email
I have a request that requires approval. There is an email that is created upon submission of the request. In the subject line of the email the short description and the user who the request is for should be displayed. This is what I have in the s...
On Select Reference field variable & populate select box variable
Hello Team, We have Reference variable in a Catalog form, when reference value is selected then auto populate the select box variable with the corresponding pairs as shown below:-Reference VarSelect box VarAS1041APACAS1039APACAS1149EMEAAS1057EMEABS10...
Question and Answer (Marked Answers) Solution in SNOW
Hello, I am curious if ServiceNow offers a Question and Answer feature similar to what is available in this SNOW Community site? I did a search in the community, but all that comes up are answers about this Community Site. I desperately want a soluti...
Adding a ',' (comma) while input data into a field
Hello Everybody, The requirement is to receive multiple items from a purchase order. Let's say, we have a purchase order table which has "purchase order number", "serial number", and "received" fields.When the order is ready, vendor sends us a confir...
Deactivate Flow in Flow Designer does not work
Hello all, I have a requirement to customize the existing flow for the assess phase of a normal change. This has worked so far in the Flow Designer by copying the existing flow and changing it. Now I want to deactivate the ootb flow, so that only the...
Multiple RITM at single request
I have one list collector variable which is referring sys_user table.when I select 3 users in that variable three RITM should generate with single request (I don't want to use order guide) can anyone guide me how can I achieve this using flow designe...
