Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Save button is publishing KB article

Hi all, I created a Save button on the KB form. However, whenever I am clicking on Save, it is publishing the article. How can I ensure that this button only saves the KB article and does not Publish it. Thanks,Mallika

Requiring an Attachment on a Catalog item

We currently have a Catalog item that requires an attachment before you can submit a request. I now have a request to only require the attachment when a particular variable is Yes, if that variable is No then the attachment will not be required.  

John H1 by Tera Guru
  • 248 Views
  • 1 replies
  • 0 helpfuls

Before Query Business rule

Whenever an end user submits the Ask HR catalog item, the request and RITM should be visible on the portal level and backend for that user and HR group, but when other end users try that, it should not be visible. Below is the sample script Issue: It...

afroz8049 by Tera Contributor
  • 743 Views
  • 5 replies
  • 0 helpfuls

Select reference field and copy record

I want to copy the value when selecting data from a reference item. conditions・When reference type item C (colmun_c) of table B (tb_b) is selected, copy the value from table A (tb_a) to table B (tb_b). I can't do the following.1. Copy from integer it...

Resolved! Catalog Item fields

I have 3 fields in a catalog form. They are User Role, Hardware Bundle and Software Bundle. When the requested for is selected the values of User Role, Hardware bundle and Software Bundle have to auto-populate based on the Requested for. How to achie...

GBS by Tera Contributor
  • 1650 Views
  • 17 replies
  • 2 helpfuls

Personal instance is offline

When trying to start the instance we get an error "The instance is offline. Please check again in a few minutes." as shown below: And when try to run the instance URL we get the error below:How we can fix this problem, anyone can help please?Here is ...

zaidghnemat_0-1707987199023.png zaidghnemat_1-1707987276337.png
zaidghnemat by Tera Contributor
  • 277 Views
  • 1 replies
  • 3 helpfuls

Cab Date Should show the upcomming available Cab Meetings.

Hi All, At current we have a field "Cab Date" that uses date picker tool.But our requirement is like to convert that field to Drop down and should show the list of all upcoming Cab Meetings(meetings before the Planned start date).How can I achieve th...

Validation on list view

Hi All, I have requirement to set worknotes mandatory when user changes flag from active to false. I have achieved this using on change client script.Now I have requirement worknotes should be mandatory when user changes flag from active to false on ...

How to get Compose email window in employee center

Hi, In a catalog item I have one of Yes/No variable is there once if I select No option for that variable it has to redirect to Compose Gmail window with two default email addresses in To field. How come I achieve this..   Thanks in Advance.

Ashok32 by Tera Contributor
  • 350 Views
  • 2 replies
  • 1 helpfuls