I have people with a Requester license (stakeholder, no itil role) that are in on-call rosters / shift schedules. Is there a way to enable them to view on-call schedules? The minimum role seems to be rota_manager and that has the itil role assigned. ...
I try to add multiple domains in the Security Scorecard for IT Service Management. It seems it allows only 1domain to connect, but I need to add multiple domains. Please kindly help me how to proceed it. Thank you.
Hello all, I have a requirement for making attachment mandatory on sc_task, but i have multiple catalog task and i want to make attachment mandatory on a particular task. please let me know how we can achieve it. Thanks in Advance
How to pull the assignee field(fulfiller) from sc_task table to the requested item table in Email Client.
Hi I was on my PDI yesterday no issues today I keep checking and it’s status is instance is offline!!any recommendations?
portal global search should display most submitted request items
Hi All,Kindly help me code on below requirement we have one catalogue having 2 variables1) requested for2) assignment groupIf logged in user ITIL user than only assignment group appears (it's already working)If non ITIL user requested for email co...
Hello community, There is a requirement to create a customized field in oob catalog form template(like we have status, assignment group, assigned to) similarly we have to create a customized field below OOB status field.That field should be visible f...
Hello everyone Here I am trying to show incidents and changes request associated with the CI. But in the map view it is showing only one incident and one change, But few CI's have multiple incidents and changes, Here i am trying to achieve to show m...
Hi Folks, I'm trying to pass incident details to mail body. I've to pass incident record fields to mail body based on assignment group. I'm storing incident fields and values in JSON obj and trying to pass to mail body using ${event.parm2}. I'm gett...
Stop selection of end date before start date. for this I have written an On change client script. But it is not working out. On Change client script : on Date field-------------------------------------------------------------------------------------...
Hello Experts, How to Add Info Popup, for Reference please check attachment. Thanks Srinu
Hi Community, I have a requirement there is a record producer called time project so once request is raised it will create a record in project table and this project record has child record called project phase (this child record created when parent ...
HI Developers, Recently i did a clone activity from Prod to Dev, clone has been completed successfully. I have created few incidents and approval requests but emails logs are not showing in 'sys_email' table. After cloning in Dev instance email logs...
Hello, I added a "Ship To Location" field to a catalog item, it auto-populates the requestor's location, but it does not automatically show the street address, city, state and zip code. Is there a way to get the requestor's full location address to ...
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