Hi ServiceNow Community,Today, I'd like to share a unique use case of `onSubmit()` client scripts in ServiceNow. While `onSubmit() client scripts are commonly used to validate form data or prevent form submission under certain conditions, they can al...
Can someone provide some insight on what role I can use to grant a specific user the ability to edit individual locations without granting the admin role.Thanks,AJ
I came back to work today and noticed an odd thing with my Dashboards. Several of my cloned reports that were given new names all showed as the original duplicate name on the dashboard. Has anyone else seen this (see attached)? Each report has differ...
Hello,I need some help with this weird interaction.Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations ...
Hi,In Servicenow ATF whenever i run the ATF by default i want to set the date as today's date.In the above screenshot if i run i am putting the date but if i run the same ATF after 10 days it will get error because whenever i run the ATF i want to pu...
From the below script i am trying to get the overlap dates of a scheduleIt is providing me the display values of the schedule date fields, Display value not getting adjusted according to user timezone. var ss = new GlideRecord('cmn_schedule_span'); s...
Hi, We're looking to utilise the Standard Ticket Actions widget on our custom application to replicate the ability in OOTB Incident Management to re-open cases. I've cloned the widget and amended references to tables etc to the custom application...
On the SCTASK form I added additional comments (customer viewable) and I can check the work notes box if I don't want it viewable to the customer. When I made an update in the additional comments field on the SCTASK for I am not seeing the comment o...
Hi ServiceNow Community Developers, Would you guys please advise if there is a way to hide the preview info that appears below the list collector when one clicks on one of the values on the Available column of a list collector variable. Basically I w...
I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information. I know there is an "On-Call C...
Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.
Hi,Greetings for the day!I have a record producer looking like below on portal. There is a 'Subject' which is coming from a widget and the below 2 are variables. When a record is submitted incident is created with short description as entered 'Refere...
Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
What is the difference between Assignment Data Lookup and Assignment Rules? I have created Rule and Data Lookup both for same category "Hardware". But it's conflicting with each other and I wan to know why it is conflicting? 1) Created Data Lookup: ...
Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...