Hi, Is there anyone who knows what will happen if there is no inbound action triggered?Can sender notice that his email was not captured into any ticket? Scenario:An user raise a incident and get now incident email from ServiceNow instance.When the u...
How to move ATF test cases from one instance to another instance without updateset
I need some help with a situation. I was updating a catalog item in DEV, but before I finished, I had to step out of the room. When I came back, my small dog who had been asleep on my desk was standing there. I sat down to start working again and fou...
Our LDAP listener is inactive, however the test of the connection is successful. I am seeing the current listener status is inactive in the System LDAP - LDAP Monitor page. We thought it was working fine, but it looks to me like it hasn't been ...
Hello everyone, We are facing a strange issue, where our Service desk agents are reporting that they are seeing the blank screen when they launch the "Agent workspace" module from the left navigation in production instance. We are not able to replica...
Hi Community, I have one requirement:-In a catalog item, a variable set with field 'Requester location' of name-requested_for_location. If requester's location is 'abc' based on the location can we give a popup message 'Please use the Teams External ...
I am working on an analysis to see how long certain activities take to complete and am in deep discussion on how long it takes to complete the Resolution Notes when resolving an incident.I had one say 30 minutes <- seems a little longAnother say 1-2 ...
I was researching "what's new in Washington" and came across this comment: Contextual Actions: Knowledge articles can be designed to include context-sensitive actions that users can take. For example, an article about resetting a password might inclu...
Hi I have created a Catalog item where we have a Variable called First name, last name and password I want the password field to update with first two letters of the first name and last name and some random number between 0 to 1. I could see some bus...
All, I have a requirement to update the SCTASK short description. I have a field called "Request Type" which has three dropdown options to choose from - 1. Request new vendor 2. Modify existing Vendor 3. Terminate existing vendor.When any one is sel...
Hi All, Need a below formatDisplay Field: Incident NumberSecondary field: assignment_groupThird Field: Short description Need to add Third Field in the Highlighted area. Could anyone please suggest on this?Regards,Sidhu.
for the stock room , how can i implement restriction like certain item is allowed once per year >?
Hello, Few variables are available in requested item and few variables are populating when sc task get created. I want to create record for all variables in the table using flow designer when SC task get closed complete. I have used create action and...
We have a requirement to records the calls for MiMs and attach it to the ticket. Has this scenario been explored earlier and how can we do it and what are all the licenses needed for it apart from ITSM
when I am trying to add the defect to the change request it is redirecting to user table, How we can put this in order please provide your thoughts. also unable to see acknowledge button on Incident.