Help Text in ADD ROW Variable set button
I need to know where and how the Help text can be added in the Multi row variable set ADD ROW button
Forum Posts
Create a Record in flow designer throws up an error
I am trying to look up for an existing customer account using the Salesforce ID provided in the catalog form. If there is an existing customer account, I just update those records with few field values. Whereas, if the customer account is a new accou...
Resolved! CAB Workbench Meeting Notes
Hi, The Meeting Notes on the CAB workbench - is it only the Cab Manager allowed to enter data in the Notes? All other attendees only appear to have read rights to it.Outside of the CAB Workbench, our Chg Manager usually runs the meeting while someone...
How to pass the multiple request body in the flow designer on action to integrate
Hi Team, Can someone please help me on the below question. Requirement: We have a requirement to remove the ansible integration and need to work on the same in ServiceNow integration. I need to pass the multiple request body to the third party in the...
Question on Decision table
Hi Team, I have a question on decision table , shall I use the decision table in catalog item, like : based on the two variable values automatically populate the 3 variable value (note: in service portal ) It is possible or not? Advance thanks,
Approval Process in Catalog Builder
How to add an approval process at the back of a catalog item template in catalog builder?
Related to Change Management
How can we maintain/govern 'Unauthorized Changes'? Pls, share.
Need Help in Check Ticket status Topic Virtual Agent
Hello Team,I need assistance with the "Check Ticket Status" topic. Currently, I can only see requested items and incidents that I have raised. However, my requirement is to view both requests raised by the user as well as requests raised for the user...
Triggering event
Hi All, I have a requirement to trigger reminder notification 3 days and 14 days before expiry. As of now it triggers 3 days before the expiry. Can someone please suggest, how i can iterate the reminderDate. What should be right way to do it? As of...
Add a column from the Service Operations Workspace Incidents to the default list views
How to I add another column to the default list views for Service Operations Workspace Incident lists sys_ux_list_menu_config.listDefault - SOW Incidents UnassignedDo I need a special role?
How to hide a variable of multi-row variable set based on Out of MRVS variable choice
Hello, @Brad Bowman , @Ankur Bawiskar , @sujitha16 When I try to create UI policy out of MRVS on catalog item item, I am not able to select variable of MRVS on UI policy action. I can select only backend name MRVS. But I want to select MRVS varia...
I got this few errors in VA esc portal.
Hi,I got this below errors in VA esc portal.Why it is showing?Can anyone please help on this, It will be usefull.Thanks!
Resolved! Script Include and UI Action Condition is Not working As expected
Hi, I have created the UI action called "Required Action" on RITM table. now i want to make it this UI action available for only if logged In User is member of the RITM associated SC Task assignment group. I have tried by using below UI action Condit...
Resolved! Update the RITM approvers as the current Assignment Group Members
Hi, I have an Requirement, if user changes the RITM assignment group, I need to automatically insert the assignment group members as an RITM approvers with the state "Requested". I have written the below Before Update Business rule and it's not worki...
How to map the assignment group when creating an incident through VA
Hi, How to populate the assignment group when creating an incident through VA from esc portal in Vancouver version? Can anyone please help on this, it will be usefull. Thanks!
