Closed child incident when the parent incident close
When the incident moved to closed all the child incidents also moved to close.
Forum Posts
How to send notification to Assigned to OR to Assignment Group (if not yet assigned)
Hello,I need to set up a notification where the recipient should be either the "Assigned to" user or the "Assignment Group" if no user has yet been assigned.Could someone guide me on how to configure this condition?Here is what I have done so far:
Resolved! How can I autoclose problem after 5 days of resolution
How can I autoclose problem after 5 days of resolution
Resolved! Restricting access to create change requests
Hello,I am looking for a way that we can remove users from the change management module who are not operating within the guidelines (leaving change requests open past the Planned end date, etc.).I have previously heard of a system where groups named ...
Date/Time field is not visible
Hi All, I am facing an issue in incident for and it is happening for only one user. The incident form showing only field label for all Date/Time fields not the value. I have highlighted the fields in yellow. Please help me out, Thanks.! @Ankur Bawisk...
Resolved! FedEx Integration (Tracking details)
Hello Everyone, Does anyone have any idea ho to proceed with FedEx Integration, whether it is rest or soap message. Please let us know if anyone did this integration.
Resolved! How to order Catalog Items from REST API Explorer?
Hi, I am trying to order a Service Catalog item using REST API Explorer. But I don't know how to set values in REST API Explorer. So please let me know what value to enter in "Path parameters" and so on. Regards, bunai
Concatenate two or more fields through transform map
Hello Community, There is need to concatenate 4 fields from excel sheet into field "description" while doing the transform map. How can I achieve it through script. Where Am I supposed to write the script?The fields are ISSUE_TYPE_NAMEREPORTERLAST_ED...
How to Delete or Update Comments added in an RITM in Service Portal and also in Backend
Hello All, If any user added a comment in an RITM, we need to provide an option to update or delete the comment.If the user clicks on delete button then the added comment will get deleted and if the user click on edit button then added comment user c...
Assistance Needed: Unexpected State Field Changes in ServiceNow Incident, Request Item, and Task Tab
Hi Community,I'm currently facing an unexpected behavior in ServiceNow related to the incident, request item, and task tables (incident, sc_req_item, sc_task). Specifically, when the state of a record in any of these tables is set to "Work in Progres...
Resolved! update sets were not retrieved because their batch base is not complete
Hi, I am moving my update sets using update source functionality from dev to test. I am having a parent update set with 3 child update sets , if I complete parent, the 3 child's were also got completed. In my test, when I click on retrieved completed...
How to create the ATF for the requestor manager approval
Hi All, Can Someone please help me on the below query. I have created the ATF for the service catalog testing.After the Requested item form is open need to add the approval step in that how to add the ATF test step for Need to select the approval use...
Resolved! Add or remove multiple users from the group
Requirement is manager of a particular group should be able to add multiple users to the selected group or remove multiple users from the selected group using catalog item. when manager submits the request, users in "Add members to group" should be a...
How to avoid duplicate approvals
Hello Team, Scenario: There are parallel approvals one is user approval another is group approval,In user approval user as static called "A" personand same "A" person present in X group, group is dynamic based on the selection on the form Sometimes...
What is the Use of Outside maintenance schedule field in Change form
Have you thought of How the outside maintenance schedule field in change form works Please have a look at the below post to understand how the OMS field works. We have a table called "Maintenance Schedules" https://<instance>.service-now.com/cmn...