I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a select box in the question choice i need to be auto assigned based on this how can we achieve this through workflow.The bel...
Hello Team, when email triggered with activity Stream @mention Email which doesn't include work notes. How should I add work notes in the below mailsscript. existing mails script is : (function runMailScript( /* GlideRecord */ current, /* TemplateP...
I have created a dashboard with a 2 reports , a) active incidents based on priority b) active requests based on priority. So when we click 'priority 1' on incidents report, it should open a new dashboard with information of only the priority incident...
I need to Integration of Servienow With MS Teams for On Call Scheduling on collaborate tab. How can i get a Collaborate tab panel from the sidebar on service operation landing page. As i need to integrate with MS teams to SOW, But not able to see the...
I have to hide all the worknotes updated on Incident from the users not part of assignment group.
Trying to add additional "Pre Assess" Change State as described in Add a state to the state model (https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/task/t_AddANewState.html) but I cannot get the "Pre A...
Hi,The New and edit button that is available for admin roles is not visible for non admin users in the related lists tab in a form. Does it come under any role provisioning? I have checked in ACLs, UI policies, UI actions, Business rules also. but no...
How do we write a script in assignment rule. If a variable field "source_mssql_db_oracle_schema" contains SQL it should assign to AH_AHSAD_CHG_APP-DBA-SQL_L2 this group and if Oracle contains it should assign to AH_AHSAD_CHG_APP-DBA-ORA_L2 this grou...
I need to copy the notifications from the child record to its parent record. Meaning the notification entries that appear on the Activities of child record, should also appear in the Activities of parent record. Any sort of hint or solution on this w...
Hi Everyone, I have created a custom table which is extended from Requested Item [sc_req_item]. I am trying to bring catalog variable as a column and I am able to do so but the issue is, the value in not showing (it is available and show when I doubl...
Hello Need assistance in understand what is going wrong or is my approach itself is not appropriate I have a ask where in when a Catalog task is closed all the information from the Variables need to passed to a new Order guide.If i test by passing th...
Hello Experts. We have recently implemented SLA on Task table. Now the issue is our help desk is not matured enough and they assign the Tickets to wrong group and by the time it is routed to correct group, 70-80% of the SLA time is consumed. How do w...
Hello,Requirement: using OOB salesforce spoke action we're updating a field in salesforce object from ServiceNow. It is a URL that we're updating.Ex: www.service-now.com/sn_fallout_management_fallout.do?sys_id=865161987847d10381d7625dabb3570 wheneve...
Hi,I have some global reports setup for our users to use. They want to be able to run the report and then export the information to Excel but the only option for exporting is to PDF. Is there anyway as admin i can add in the option to export the deta...
Hi everyone,I want to autofill fields for a Library Card Catalog Item in my PDI when a student is selected in Student Name field.Following fields are to be auto populated: Email and mobile number. How to achieve this?
