When I am navigating to System Definitions -> templates, Most of the templates as a admin I can edit whereas some of the templates are in read-only state. Can anyone suggest why this behaviors occurs even to admin user. Below I'm attaching a screensh...
Hello All, I need to modify service portal header, when i added more menu item they will overlap with the login widget. I need to achieve this using the mega menu. But somehow i am not able to achieve this. I am attaching the screenshot, please have ...
Hi All in one my script i used below and results are as expected. var incGr = new GlideRecord('incident');var cn=0; incGr.addEncodedQuery('active=true^reassignment_count>2'); Now i did this and it is returning all incidents instead of throwing ...
Hi all, we have a requirement to create a refence field on the schedule page mentioned below, the field should refer the cmdb_ci table so that user can choose their CI and see their schedule based on their application service and plan their change re...
can we add 2 level of approval to order guide?
Please create a review task for the below categories for a new team listed below. category - Producersubcategories:Address update – No Review taskAdvance, Draw, Recon – No review taskCommission Adj – Review TaskCommission Stmt – No Review TaskDirect ...
Description: I'm encountering difficulties creating reports within a specific application due to issues with catalog item variables not persisting when used as filter conditions.Background: The application I'm working with utilizes custom tables, and...
Hi I have a requirement where the values selected in the list collector must be populated into the Multi row variable set.The list collector is a list of CIs and based on the selection of each CI , the MRVS must get populated with the details of the ...
We have a long standing incident open (Nearly 18 months now). The incident was long ago resolved by workaround, and has reoccured a number of times, with each being resolved. The root cause is still being investigated. I am encouraging the resolver g...
Hi All, Propose a Standard Change template in change request is not working.When I am clicking on this it is showing me this errorPlease help in this. Thanks,Sam
Hi All,I have a function in a script include which I want to call in a on change client script to retrieve if the requested for user has IT Hardware department as his department . And if he has IT hardware department then make few fields on the form...
Hi,I have a requirement where I need to restrict visibility to itil users, of Incidents assigned to HR groups.I believe this can be achieved by ACL and Query BR. Can anyone help me with achieve this?
For one of the requests an approval triggered to wrong owner. So, we have changed the owner to correct one in the table and tried to click on Nudge to retrigger the approval. But the approval record on request still shows the old name.Can anyone help...
Hi All Can we use Flow designer for Knowledge Management and if we can use flow designer ...how to use Flow designer instead of Out of the box workflow ?
Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...