How to pass previous values from business rule to script action in servicenow?

Hi Team, I am unable to pass previous values to Script action from Business Rules, Could you please help me. Many thanks,Uday G

adding dot walked field in list layout

Can we add dot walked fields from document id type field in list layout

I have created a Widget Modal in ServicePortal. I want to control its visibility and mandatory

I have created a Widget Modal in Service Portal. I want to make this 'Comments' field visible and mandatory only if we select Other in 'Rejection Reason' Select field.. below is my html code:<div><label ><b>Rejection Reason:</b></label><select ng-mod...

Workspace UI Actions with Popup Dialogs for Parent Record Field Mapping in Child Record Creation

Introduction:In ServiceNow, creating child records often involves manual data entry, which can be time-consuming and prone to errors. However, by leveraging Workspace UI Actions with Popup Dialogs, we can streamline this process by mapping parent rec...

'Invalid reference' error message is not showing for other language

While adding a field value on a Catalog request, I have noticed that if I select incorrect data on a field, it is allowing me to add it, if I have language other than English. English:   French or other language:   Actually, the "SAP Data Import" val...

Revert to Out-of-the-box Applications

At my current institution, we have been using Change Management for over ten years, and we have made several customizations at over the years that have prevented upgrade for many enhancements in the current change management application. We are looki...

Knowledge Categories User criteria to create and edit articles?

Hi Experts, We want to create a knowledge base and create categories in it Task: we want one team/group have access to one category and not have to another to create or edit knowldge articles under it having access to one knowledge base and criteria ...

How can we use checklist field type of Jira in ServiceNow ?

How to write a fix script to close the changes that are assigned to specific users?

I need to close the change requests that are assigned to x,y,z users but unfortunately their user records are not presented in user table but i can able to see them in the change list view as seen the below.help me to write a code to query records th...

Regarding Inbound email action that created RITM from email Received

Hello Team, I have requirement like when email received to servicenow instance. A Requested Item("RITM") should be created. And also we need to try and map the fields of the that ritm form and variables section of the RITM from content of the email. ...

how to receive the files from third party system import data into table using post scripted rest api

Hi Everyone, I have a requirement that we will receive the JSON file or text file with more than 2 lac records from other systems on a daily basis, and we have to import those data into the table. We shared the post-scripted rest API with another sys...

ui action

Hi when we click on ui action link it should redirect to the list view of another table records,once we select those records,it should reflect in current table related list,

Normal Change Workflow, Defer to CAB from Technical Approvals

Hello all,  I am hoping to that someone can help me out, and it must have been done before. I am trying to create a defer to CAB option from an approval request. I am struggling to progress a workflow, i have created a new condition in the Technical ...