Hi All, We had a few custom priority defined in our instance like P0 - Severe, P3 - Moderate for Incidents. Due to organizational changes, we have set these Priority to Active = False. But, the issue is that these values have now disappeared from vie...
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
I have created the after insert BR to update the owner group to other one. But that businesses rule was not executing even though the all the conditions are met. That was executing when i created the change request manually with the same conditions...
Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...
Hello Experts,I need to create a utility which will capture all the configs in a table in a single click for custom tables - all configs system table - all custom cofigs + OOB updated by external party any help would be highly appreciated.
Hi All, I have a variable. name "ABC" it's a choice list, and another variable which is a List collector name "BCD". So variable BCD depends on ABC variable. So I have used a reference qualifier in BCD variable. javascript new ScriptIncludeName.Fun...
Hi All, i want to reference dynamic cmdb group for a perticular ci in reference variable in cataolg item how can i achieve this?? can anyone help me on this. thanks
Hi experts, A notification has been created with the configuration to include attachments, the problem is that only 1 specific file that our fulfiller will place in the task is required to travel in the notification, not all of them. This is possible...
Hello everyone, As an approver, I want my submitter to be able to update the form he submitted with notes I provide. The notes aren't necessary, but would be nice. I thought I would use the "Rollback to" workflow, however, I am not sure how or if th...
Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...
Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...
Hello everyone,I am trying to set where our SMEs can send a bulletin out with multiple fields to follow our standard email template/notification. I have pursued a catalog item with a field variable for multi-line. While my SMEs can submit the format...
how can i move changes of list layout from one instance to another through Update set or XML?
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for requested item form if requester select the 'confidential' field value as 'yes'. is there any solution without man...
| User | Count |
|---|---|
| 32 | |
| 25 | |
| 18 | |
| 12 | |
| 8 |
