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PA Widget - Sort on Value not working as expected

I expect it to sort on value giving high to low or low to high for my breakdown. So if it was for incidents and when I add a breakdown for configuration items. I want to sort it so it gives me the top 10. What I get is abc sorting, which I believe is...

Dan Johnson by Tera Contributor
  • 207 Views
  • 1 replies
  • 0 helpfuls

Dashboard Breakdown filtering two tables

I have a Dashboard with several incident reports. I setup a Breakdown on the dashboard for Groups and it appropriately filters all the incident reports. However, I also have an inventory report running off of the cmdb_ci_hardware table. The breakdown...

Shayden_GT by Giga Explorer
  • 254 Views
  • 2 replies
  • 0 helpfuls

Sidebar chat

Hi, I want to limit the sidebar to only users with itil. How can i go about it. I can manage which users can be contacted but if a end user without itil license manage to get into our servicenow instance, they can create a sidebar discussion. How can...

Krissy by Giga Guru
  • 625 Views
  • 2 replies
  • 0 helpfuls

Resolved! Export your reports to Excel format

I'm fairly sure I already know the answer to this one but maybe someone can tell me they have figured out a way to do this.   It looks like ServiceNow can only export a report in PDF format.   I'd like to have some of these export in Excel as we like...

Travers M by Mega Guru
  • 98705 Views
  • 10 replies
  • 12 helpfuls

Move custom field value in ritm to approvers

Hello everyoneI need your help with the sysapproval_approver table. First I have a ritm (catalog item), and in this ritm I have a custom field (text field for comments). I would like to pass the value of this custom field to the comments field (highl...

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LuLe Game by Tera Expert
  • 647 Views
  • 6 replies
  • 2 helpfuls

Resolved! Change Owner of a Personal Backlog /Agile Backlog

Have a PMO user who has inherited a personal backlog /Agile backlog from a now ex-employee.  He is a member of the agile group assigned to it but the VTB is still showing ex employee as owner. I know I have done this before, but can't find the steps ...

terrieb by Tera Guru
  • 1027 Views
  • 3 replies
  • 1 helpfuls

display icon

Hi all,i'm having issue while displaying a icon in the  incident list view next to the call field .so some  of the user's have different view , it displays the icon to right-side whether he  is in default view or any other view . we have two icons to...

Resolved! Set the "VIP" flag to false when user is Not part of the group.

Hello,How to set the "VIP" flag to false on user record when user is not part of the group "ALL-VIP-USERS"?I tried to write the Business rule script which is not working: (function executeRule(current, previous /*null when async*/ ) { var grp = ...

Rakesh40 by Tera Contributor
  • 708 Views
  • 6 replies
  • 3 helpfuls

Resolved! data policy exception

Hi All, since yesterday we have an issue with creating new incident, when we do so and try to save the incident it says: i found this data policy but its active in Production also and there we dont have this issue: is anyone known with this issue ?

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Reporting on survey responses

I want to create a report using the Metric Result [asmt_metric_result] table and bring in fields from the record/task which triggered the survey. I can do this fine for surveys triggered by incidents and requests but for some reason there are no inte...

Rachel38 by Tera Expert
  • 1130 Views
  • 1 replies
  • 0 helpfuls

Resolved! On-Call with SMS and Voice, but not Twilio

Dear allI'm looking to increase my understanding of how ServiceNow intended for this to work, if an organization wants to use On-Call Scheduling app, and wants to use SMS and Voice as alternatives for notification, but does not want to use Twilio. No...