Hi All, Looking for some suggestions from experts here.We currently have 3rd party integration for some type of incidents, the issue is 3rd party SLA and my companies SLAs does not match.That results is 90% of the incident in breached status and caus...
Hi all, we have given Rest API url to other tool to fetch records from one table. As there are more records, they wanted to call two or three time and use sysparm_limit and sysparm_offset, but to use this, they wanted to know how many records present...
Hi Folks, We are trying to generate a report that will bring only the incidents with no tags attached. Unfortunately, we could see that the condition for tags is just "has". Is there any other way to achieve this? Thanks in advance. Regards,
Good day, Within Problem ticketing, there's the ability to link Incidents to a Problem ticket. What I'm curious about is: What is the value/use of this? A problem ticket should declare the parent incident in "First Reported By". Any Incident placed f...
I have a need where I need to add 3 users to the RITM watchlist of one catalog item.I would like to do this through the workflow if possible.Any way to accomplish this?Thank you,Rachel
Hello, We're implementing SNOW with ITSM module. As an example, we want to allow managers to request for a new email , new AD account and new PC for a new hire (who is unknown in serviceNow when he request it). This will be in a single Order Guide. O...
I have created an internal service portal, to which I have a couple of catalog items that use a reference drop down list. The same field is mapped for each drop down causing the issue. Whether it be for an Incident, Request or Change Request. Service...
I have a request to add the Last Comment/Work Note in an Incident List View and Report (to be used in a Dashboard)
I have a requirement to add a pin field on the user table, I used a client script to control the accepted character in the field to be numeric but when I added the same field to the service portal view and I navigate to service portal profile page to...
Hi All, We have a Transformap which runs on Asset table and for the mapping we have 7 columns on Excel sheet.Everything working fine and Data also imported correctly, But Some time Data is not coming properly for example. we have a 7 columns in...
Hi, Recently we have installed a knowledge Management Advanced plugin.Enabled some properties to create knowledge feedback tasks when rating is below 3 or atricle is marked as not helpful.Knowledge Feedback Tasks are being created in kb_feedback_task...
Hi All, How can we make checkbox mandatory in a Widget? Please suggestBelow is the code I have written for the widget<divng-if="c.data.offNetworkOptionSelected == 'User is unavailable currently due to prolonged leave'"style="margin-top: 10px"><small>...
Hi,I am stuck with 2 tasks can any one help me out doing this with complete steps.When SLA is elapsed to 10 percent, trigger a notification to Assignment Group's Manager.ATF- Write an ATF to verify if the Notification is sent or not when on SLA elaps...
Use case:I would like to show the variables on top of the task form so that the fulfiller sees what exactly has been requested as they open the form. Now I have them at the very end of the form, forcing fulfiller always to scroll the form down unnece...
Hi All, We have a requirement from the customer to create multiple changes automatically on submission of a single change.For example, When a server decommission change is submitted , it has to trigger creation of changes for multiple groups. I am no...
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