We have created SLAs on RITM and generating sc tasks once the RITM is approved.But the customer wants to track the SLAs for sc tasks.For that they proposed to generate additional RITMs in place of SC tasks once first RITM is approved.Is this the acce...
I have a requirement to trigger email notification to group members. But i dont want to add the group name directly on the notification because i will be using same notification content for other approvals as well.Is there any way i can achieve this ...
Hi,I would like to hide the comments where delegate is approver for that ticket but still it is showing the original approver name in approval history. Please help on this
I see this article here: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/reference/state-closure-request.html But I don't think this is in place for us. We have a new instance and I am building...
Hi All I have a requirement where i need to restrict only change manager to select the new button in the list control and it should be disable for all others.Its on the change task related list
Hi there, I'm looking to open and close an Incident from an inbound email action, tried this with a business rule, but cannot get the incident to close and wondered what I'm missing: Is this the best way to achieve this?Many thank,Alex
Hello Community! I'd like create a Featured Snippet in my Service Portal, can you help me? Thanks!
im trying to auto populate the values based on the catalog item variable to MRVS, auto populate is working fine, can we concatenate the vales and pass to the MRVS.Eg: if i have two same applications and diff corresponding roles, i have to pass one ap...
Hello community! This is button was add customize, but I don't managed to find, can you help me? Click in add, after show a pop up and show button add all. In configurations of the button add I don't managed to find the incident_add_records.
(i) how can i extract list of all reports that linked to all Dashboards, created by our users/Admin?(ii) I extracted execution time for dashboards, however only able to get latest timestamp ran from last 4 months, the remaining were blank. What does ...
Inbound email, when processed, will move the attachments to target record. I have a requirement for which I don't want system to move the attachment to target record i.e. once new email is processed and target record is generated, it should not move ...
Hi,In portal once I click on the incident it is not opening which means incident is not opened. In the below screenshot if i click on "My Open Incidents" If i click any incident it is not opening. Nothing is coming up if i click on any incident. T...
Hi,I have implemented a new Service portal suffix as SBX. under the same portal "All Tickets" if i click it it is redirecting to the below page. If i click on "All Tickets" if i click on any tab which is highlighted above screen then it is moving ...
Hi , my requirement is In Problem Management if configuration item is *ANNIE-IBM make priority is high , achieve this by using UI Policy . I have tried , I am attatching the screenshot , please correct me where I am wrong
Hi Team, Can you please help me to get working curl for sn_chg_rest/change/standard/{standard_change_template_id} API?I need to create standard change request by using Standart template through API
