Resolved! How to add the Insert and Stay option into the form ?
Hi,How to add the Insert and Stay option into the form ?Thanks,
Forum Posts
Procurement Source Request -> One central Stockroom for all locations
Hi all, we have a customer that is going to start with procurement and asset sourcing. Therefore they have only one central stockroom and no stockroom per location. So they don't want to create a transfer order for every asset-request. What we need i...
Service Request Escalation Process Needed
Hi All,I am in need of implementing a escalation process within service requests. I'm looking for ideas on how you all implemented this within ServiceNow?Example Steps to the process1. Requestor/Service Delivery wants to escalate a requests2. Enga...
Resolved! Users unable to see Dashboard
Hello SN Community! I have a non-itil user that I am trying to grant access to see a Project Dashboard. However, they keep getting the following message: I have created a role for this user that is granted share access to the Dashboard (and all the ...
Execution Plan Tasks - how to set up 'task type'?
Hi All,I am currently working on the execution plan tasks for the change request table(Parent Table) & change task(task table).The task was created successfully in the change record. the only issue was the task that was created, it was created with '...
How to add Rich Text in additional Comments?
Hello All, I want to show additional comments to user in tabular format. However when i post the request through SOAP UI, the HTML tags are being shown instead of the rich text. Can anybody please inform like is there any settings which i need to do ...
How to add rejection comments in the notification sent when a request is rejected
Hi All, We have existing notifications set up on sysevent_email_action table to trigger an email when a request is rejected. The requirement now is to include the rejection comments to be captured in this email notification. Please note the comment i...
Embedding Survey in an Email Notfication
Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...
CodeMirror Editor vs Monaco editor in ServiceNow
hi,I want to understand the difference in terms of features in CodeMirror Editor vs Monaco editor.ServiceNow has suggested us to set the value of either of these properties to false.To resolve this please attempt one of the two items to see if this r...
How to display only Incidents on My Request Widget
Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...
Flowdesigner Lookup record condition returned false even if the record is present
Hi, I have a custom table which have users record with other details. I have written a flow with trigger condition as 'Active flag changes to false', and other actions will lookup this user record in custom table and change the status of this record...
ATF: Unable to open Order Guide in ATF as its empty
ATF :: New TestService Catalog in Service PortalOpen a Order Guid (SP)Click Arrow glass for Order GuidList will be emptyAny idea how to populate? I can navigate to Order Guide and see two items there.
Resolved! How do I add a link in an email template to a change in the Caused by change field of an Incident?
Hi Guys, I need to get a link on an email notification on the incident table to the related change that cased the incident.
Resolved! Linking a catalog item to a standard change
Hi all, does anyone have an idea how to link a catalog item to an existing standard change? The requirement is: Once a requestor fills and submits a service catalog request, it should link to a particular existing Standard change
How to Change assignment group based on catalog item variable??
We have one existing catalog item. now requirement came so need to change assignment groups based on one of the variable field present on catalog item.How can we achieve this scenario?