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Resolved! Service Operations Workspace Status

Hello, we are working towards using Advanced Work Assignment and the Service Operations Workspace. I understand that Agent Workspace is being deprecated so that is why we chose SOW over Agent Workspace, but to use AWA, the agent needs to set their st...

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DylanB by Tera Guru
  • 1668 Views
  • 3 replies
  • 3 helpfuls

how to trigger a script include from background script

I have faced one interview question recently that create a script include with two functions f1 and f2 in which you have to find difference between created on and resolved fields .if you call function 2 in the background script and run then the diffe...

UI action to be disabled after executed once

Hi friends, I was thinking of one requirement.After clicking the UI action the code in UI action is executed, it creates a record in another custom table. Then control should return to the same page ----- this requirement is completed.1. Now, when th...

Asmita7 by Tera Expert
  • 206 Views
  • 1 replies
  • 0 helpfuls

Resolved! Adding record

Hi friends, I am creating insert a record. When the user clicks the record will be created in the custom table. There is a reference field Instrument. function insertDetails(){var grInsert = new GlideRecord("u_details_data");grInsert.initialize()grIn...

Asmita7 by Tera Expert
  • 1022 Views
  • 7 replies
  • 6 helpfuls

How to make a table from the variable set

Hi Team, Can someone please help me on the below query.As shown in the below image in the affected ci all the ci are visible based on the changeHow can i add a checkbox based on the below image.how can we achieve this. 

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nikhitha24 by Tera Guru
  • 182 Views
  • 1 replies
  • 0 helpfuls

How to stop mails of Exit survey process.

Hi All, I have one query like... users are getting mails of Exit Interview Survey. I want to stop it. the problem is that when FNF process is stated Exit interview process will automatically trigger. some users do Exit interview survey process offlin...

keval3 by Tera Contributor
  • 415 Views
  • 2 replies
  • 0 helpfuls

Dynamic Field creation

How to create dynamic fields on a form?For example, There is a subflow field on the form and the subflow have 3 inputs. By gliding the flow input table we can show the inputs on the record through UI page. If one input field is not matching with any ...

Swati_11 by Tera Contributor
  • 816 Views
  • 2 replies
  • 0 helpfuls

Resolved! Priority in the request is not adhering to the matrix

Hi there, I have a problem that the Priority is not auto-update based on the Impact and Urgency. I've created a new Data Lookup Definition for the service request, and the Matcher Table is followed by the Priority Data Lookup [dl_u_priority], which t...

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Khalil Yuen by Tera Contributor
  • 553 Views
  • 3 replies
  • 0 helpfuls

Resolved! server code to populated values

Hi friends, I am working on code.   assign();function assign(){gs.addInfoMessage('Hi');     ///// line 1current.u_id = '123';            ///// line 2current.u_cost = '123';         ///// line  3 } line1 : Workingline 2 : Now working ... u_id field is...

Asmita7 by Tera Expert
  • 367 Views
  • 2 replies
  • 3 helpfuls

Email to send when scheduled job fails

Hi All, I have a table which contains number records updated in two tables in 24 hours. This is a scheduled job which runs once a day and create new entry with number of updated records.Now I need to send email when scheduled job fails . How this can...

Resolved! Current version of the instance

Hello, Where we can verify the Current version of the instance? I need to see the check on which version my instance is running on? Any help will be appreciated. Thanks!

Suraj02 by Tera Contributor
  • 1086 Views
  • 5 replies
  • 5 helpfuls

Multiple reference field entries

Hello,I have a reference field on a service catalog item. It is a reference table that is tied to the users. Is there a way to make it so that I can have multiple entries in that field, or can only one be allowed? I want to use this field for a CC: f...

tgcorbin by Mega Contributor
  • 5097 Views
  • 7 replies
  • 8 helpfuls