Im trying to find a solution preferably with flow designer that i can query the Incident table. If there is a record that has a value in the custom field u_uniquefailureid that matches to any other INC that it would then update the oldest or first cr...
On-Call schedules will mostly be maintained in production by the shift managers for each team; however, the System Admins are creating initial schedules in a lower environment for testing purposes and then moving up to prod. We successfully added mos...
I want to avoid end users creating duplicate requests if they've already made a submission by displaying a message that informs them of the duplicate request. To achieve this, I tried replicating a Catalog Client Script + Ajax example I found on this...
Hello All, We are getting error in flow designer, in that flow designer we performing Integration with Azure AD. Error: Insufficient Permissions. Please Check Oauth Token and scope permission. Can someone please let me in what kind of scenario we ge...
We are looking at a way for change management to automatically block the approval of a user if they are the requestor of a change, that way they cannot approve of their own change if they are in one of the review groups. What is the best practice for...
HI All , I need a help in creating a filter for a reference field :There is a table : f5 devices in that the ip address are of different environments .In the other table which the field is referencing to is below : F5 vips Now the requirement is if e...
We are facing an issue with interaction created when joining the queue from the portal.Initially, interaction is on New state after 5 mins of gap system is changing the interaction state to closed abandoned.*checked flows, and scheduled jobs but no l...
I need to access the ritm variables in the catalog client script. there is a field called "Select RITM" referencing sc_req_item in one of the catalog item. When a user selects an ritm from the above field, there should be an alert for "Billing rate"...
When I am trying access portal in my mobile browser, I missed few items when I compared to desktop version.could please tell me how to get those items in mobile browser. Desktop browser view: Mobile browser view: we are not able to see Language op...
Hi guys, I need to change the welcome message ("BEM VINDO"), but i couldn't find where i can do thisDoes anyone have any idea where i can configure this label?Thanks,FLM
When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application. "org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please che...
Hello Team, We are unable to grant and revoke admin access to the requester (user) in the Development instance. Could you please investigate and take necessary action? Best Regards,Prashanthi SathriServiceNow DeveloperMobile: +91-7993167090
Hello Team, We are unable to grant or revoke admin access to the requester in the development instance. Could you please investigate and take necessary action? Best regards,Prashanthi SathriServiceNow DeveloperMobile: +91-7993167090
We find the functionality in the MIW to be lacking and maybe this is because we haven't built it out enough but just wanted to check here first.First, we would like to customize the email template to include a graphical banner and default as much inf...
Good morning,I'm looking for ideas to move forward with my request regarding the changes.I have to respond to a request which is as follows: in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we w...
