I want to create a filter based on users historical responses for catalog item request, I'm currently getting this report, but I want to be able to filter by "ddm_stage" column. this "ddm_stage" its a variable from my catalog item.
Would anyone know why channel (contact_type) isn't being displayed as mandatory in-Service Operations Workspace? I have tried the following: UI Builder - making the field mandatory. Its mandatory in the default view but when I go to SOW > make an int...
After upgrade instance to washington dc ,Not able to do global search by hitting enter keyMy instance get upgraded to washington dc, but after that incident not open by hitting the enter keyMy pdi also get upgraded but in pdi , global search is incid...
Hi, we have troubles to find tickets via the global search in Mysupport. We have 2 requests with a specific customer number written down in the work notes. And if we search the customer number via global search, we do not get any result. We tried ...
Hi, I want to make only Incident Number available on form, on list, and on reference icon popup view of an Incident table for only specific set of users based on a role. I have created a "Sys_popup,portal" view accordingly and able to see the only In...
Can any please help me by saying how to configure the CIO dashboard and what are all needed to Configure the CIO DashBoard. I need it, I cant able to understand how to do it. #CIO DashBoard
Hi,I have changed Additional comments journal field to hypertext field so now i can only add images but how to add other documents or pdfs.Can anyone please help on this, It will be helpfull. Thanks!
Hi, I am returning API response in Server script and while reading the same response in Client controller, it is getting displayed as on object. How can I read/ access the object? Please suggest.In the below code, I was trying to access all the mail ...
Hi, Once attachment is attached to the attachement section in workspace how email has sent to notify the user. Can anyone help on this, It will be helpfull. Thanks!
Trying to develop a user criteria for users with OIT company AND u_employee_type = Full Time/Staff checkCondition();function checkCondition(){var user = new GlideRecord('sys_user');user.get(gs.getUserID());if (user.u_employee_type=='Full Time/Staff'...
we have contextual search enabled on our Service Portal "report an issue" incident record producer. Is there something OOB that will track/measure incident deflection. we would like to know how many users went to the record producer (in service porta...
Hi All, I have a requirement to upload SLA's along with their conditions into ServiceNow. We have all data in EXCEL sheets.What is the way to import from excel? If yes , please specify the steps to achieve this. Thanks in advance,Amulya P
Hi , I am working on creating a catalog item , I want to auto populate the email address field and manager field based on "Requested for" field. How can we achieve this. Any help would be appreciated. Thanks,Karuna.
Hi All, I am trying to fetch all the email ID's from an API Response for multiple users. 'data.parseMemberList1' gives me email id of 1st member in the response. How can I fetch/ store all the email id's of users from the response. 'validateddominoMe...
How to Copy/Paste image in work notes or Additional Comments or how to add a Icon to add Image in Banner, beside Attachment Icon