Good day all. We are on Cherwell ITSM and currently exploring ServiceNow as our next ITSM tool.I am trying to understand how classifications work for Requests and Incidents. In our current setup, service desk can create request or incident tickets th...
Hello Experts, I'm working on automatic change record creation where the risk assessment values are always going to be the same for the automatically created changes. I know that these are intended to be completed by hand, but for audit purposes, th...
Hi Team,I added a search source for my table, and add it to the Now Experience Search Configuration.But I cannot search for that table. cause there no tab for my table in the result page.It can only show incident, change request, change tasks...like ...
Dear, I have a list of Private Tasks. I like to add a column with the name of the Visual Task Board (VTB) where the Private Task belongs to. How can I show the name of the VTB from the table list 'Task.list'? Many thanks!-Jo-
Hi Community, I have requirement where i have to check if list type field contains all inactive usersplease correct my below codein this code i'm getting any one is inactive user but i want all inactive then show msgvar gr = new GlideRecord('sys_user...
Hello, When 'A' user mentions name of a 'B' user in the work notes of 'Change Task' record then one email is triggering to 'B' user. Here 'B' is an end user.When 'B' replies to that email then that reply should be captured in work notes. There is OOB...
Hello, I am trying to get Chat GPT (OpenAI) integration to work on my PDI. The API yet is correct however, it keeps coming back with the error - { "error": { "message": "you must provide a model parameter", "type": "invalid_reques...
I have created the record producer to update the Pre-Contract record. I'm using below script to update the target record. But I have noticed that attachments updated in the record producer are not copying to the target record. So, how can I pass the ...
Hi,In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.do we have any AT F steps for the same. First i have to open the 1821...
One of my key stakeholders is asking why the state of an incident should be changed just because the incident has been assigned. While it isn't hard to stop that behavior, I have to believe that there are good reasons why the behavior exists rather ...
Hi Experts I need to calculate to duration Between State when the incident is moved from Work in-progress state to a closed State.
On Tuesday I started receiving these data collect emails from ServiceNow in my production instance. They come every hour, how to I turn these off? I went to scheduled jobs and found the job but it's showing Daily at 5pm not sure if there is somewhe...
Hello All,I have an requirement, 'How can we hide Flag button from knowledge article when article is not published?'Any help would be appreciated!Thank you!
Hello All, We are getting error in Flow Designer.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this?Please explain on what circumstances this type of error occurs? We ar...
how to disable the particular group for incidents only in service now