Hi Experts,We are trying to configure flow stages correctly in our environment and facing an issue with stage behavior.Current Flow Configuration:For RITM, first check if the user is VIP or not.If the user is VIP → Approval goes to Line Manager.If th...
Hell Everyone,I have the problem in email parsing .as per the below image record is not getting update after finding the incident existing
Hi All, I need to install the Software Asset Management - SaaS License Management plugin to perform the Miro integration, along with enabling the Miro Spoke checkbox. However, after installing the SaaS License Management plugin, I’m unable to see the...
Hi Community,I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.Configuration Details: Attached SSWhat Works:Sending emails to Gmail works fine.What Fails:Sending emails to Outlook r...
Hi Team,We would like to identify how many users are actively using the Now Agent App in our production instance.Is there a recommended method or report to check the number of unique users who have logged in through the Now Agent mobile applicationI ...
Hi all, I am in the process of moving our change process over a workflow through to flows like in a baseline instance.The flow for the asses stage is working fine, however, I can't get the flow for the Authorize stage to do what needs to be done.REQU...
Hi Everyone,I am new to integration, I have created a scripted REST API(GET) to send some CMDB field details in JSON format, It is working fine when tested using REST API Explorer, Now the next we need to setup authentication. Client have provided se...
There is the field in incident form called "Business Duration" Can anyone please explain what exactly, this field does ?
Hi All, I have to pull the Recipient's email address when of the tickets that are created by inbound email action. For example, we can see the recipient's email address in worknotes. Thanks in advance.
Hi Team,I’m currently working on integrating ServiceNow with Jira. I have a requirement to deactivate a user in Jira once they leave the organization. As per Atlassian’s documentation : The Jira Cloud platform REST API I’m following the mentioned ste...
Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...
Hello All,I created a "Incident Dashboard" module under the Incident application. The requirement is to restrict visibility to only admin and groups where the “Include members” (u_include_members) field is true in the sys_user_group table.I used belo...
Hi All, Please provide you inputs for below issue. Requirement:In our custom table we have two fields, Start Date & End Date, every time if any new record is created, it should check with existing records and make sure to add start date before the st...
I have created a reference variable in my catalog item which is referring to Business Application table. In the portal when the non admin user click on that reference variable its showing "No Matches Found" but in Classic UI same variable displaying ...
All I want to do is open a new tab for a new Case record. When I click the button nothing happens and nothing shows up in the error log:
