How to change the sequence of Workspace Drop-Down Options in Unified Navigation Menus[Washington].
 How to change the sequence of Workspace Drop-Down Options in Unified Navigation Menus [Washington Release]. PFA for more Info. Thank You.
Forum Posts
How to check what is updating the field value
Hello friends, I am working on an attribute. When we change value of a field "life_cycle" the value of another field "assigned_to" is getting cleared.The table has 100+ business rules and 7 flows configured on it.How to identify what is updating the ...
Resolved! Attachment paper clip icon is not visible as expected on Portal
Hi Greetings!We have a customized portal and when I go to Service portal and open my requests tab. In the already raised request form the attachment paper clip icon is not visible on portal, please help with this fix.Thanks
Need to show only 6 months dates in End date field
Hello All, Like i have to show only 6 months dates in End date variable in portal when the user selects the end date. EXample : If user click on that end date picker today may month then after sex months means october month only then other months it ...
UI action not showing in portal
i have one UI action created and after click on the client option checkbox ,the UI action is unable to view from the portal what is the reason?
Resolved! Database view on Incident and Question Answer[question_answer] table.
Hi All I am trying to establish a database view on incident and question answer table that connects the incident table with the template questions table.Tables=Question Answers and IncidentConnect Template Answer to Incident However i want all where...
If To or CC is caller then add email body in additional comment
Hi All, I have a requirement to add a condition in the Reply Inbound action if To or CC is caller then add email body in additional comment. Here is my script:(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email...
How to create a IRE Rule on cmdb_rel_ci table? Is it recommended to create IRE Rule on cmdb_rel_ci?
Hello All, We are getting errors in Import Set Transform History.in cmdb_ci_appl table we can see duplicate records with same name and in cmdb_rel_ci table also having duplicates with same parent and child.Currently there is no Rule exists on cmdb_re...
Resolved! How do i properly use a Lookup select box to populate the value of a field on the caller's user record in a record producer?
I am working on a record producer and was trying to use the lookup select box to autopopulate the caller's emp# field on the form. for some reason i only get the sysid show up. the field on the user table is a string field. . Any tips on getting this...
how to add email id based on string value.
Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...
Resolved! Need to help on scripting
Hi Team, I have written below script in background script the purpose of the script is Group incidents by assigned to and list only grouped records where the assigned to have more than one record. The error i am getting is invalid return var agg = ne...
Date/time field should not accept date/time less than today+5hours.
In servicenow incident there is a field Date/time it should not accept date/time less than today+5hours
Problem with "Classical UI" in reports that doesn't occur with "New UI" on Macintosh
Using a 3rd party Cloud provider secure web gateway, the Macintosh users are having an error message when trying to save report configuration in the "Classic UI" but it works just fine in the "New UI" The only documentation is about bypassing the pro...
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Resolved! Regarding Update Set
What is Update Set and how to navigate it ?
