ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Updating a State field using Flow Designer

Hi All,I'm trying to build Enhancement Requests Flow Designer process to trigger flow when record is created or updated and state is Open. I now need to set states for each Enhancement as follows: Set "Awaiting Info"  - If Due date is past 10 days. S...

Rakesh40_1-1717085802179.png
Rakesh40 by Tera Contributor
  • 426 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to attach FLOW to knowledge base?

OOB on Knowledge base there is an option to attach workflows. But I dont want that workflow to run, instead want to make use of FLOWS. Is it possible?

find_real_file.png
Suggy by Giga Sage
  • 1780 Views
  • 2 replies
  • 2 helpfuls

Resolved! Email sending disabled from PDI.

Hello All, Does email sending from PDI is disabled from ServiceNow? I am trying to send the email from PDI everything is looks okay in my PDI but email are not triggered. I heard from someone servicenow has stopped this functionality.Does anyone have...

Yogita11_ by Tera Contributor
  • 543 Views
  • 1 replies
  • 3 helpfuls

Survey Actionable Email not working as expected

We are configuring Actionable email notifications from ServiceNow and as expected we are able to receive emails with questions and with submit button.  When we try to submit the form, we are receiving “The remote endpoint returned an error (HTTP 403)...

find_real_file.png
Shreenidhi by Kilo Contributor
  • 2550 Views
  • 13 replies
  • 1 helpfuls

Resolved! Split Mandatory Checkbox Group into 2 Columns?

Is there an easy way to split up a mandatory group of checkboxes into two columns? The second column always appears for me with the "Options" label over the top, and is not part of the same mandatory group as the first column.

What will happen if no inbound action triggered

Hi, Is there anyone who knows what will happen if there is no inbound action triggered?Can sender notice that his email was not captured into any ticket? Scenario:An user raise a incident and get now incident email from ServiceNow instance.When the u...

Question about Ignoring a backed-out Update set

I need some help with a situation. I was updating a catalog item in DEV, but before I finished, I had to step out of the room. When I came back, my small dog who had been asleep on my desk was standing there. I sat down to start working again and fou...

Mike LHCG1 by Tera Contributor
  • 271 Views
  • 1 replies
  • 2 helpfuls

LDAP listener status inactive--how to fix?

Our LDAP listener is inactive, however the test of the connection is successful.   I am seeing the current listener status is inactive in the System LDAP - LDAP Monitor page.     We thought it was working fine, but it looks to me like it hasn't been ...

gregvitt by Kilo Explorer
  • 3227 Views
  • 4 replies
  • 0 helpfuls

Agent workspace is showing blank screen

Hello everyone, We are facing a strange issue, where our Service desk agents are reporting that they are seeing the blank screen when they launch the "Agent workspace" module from the left navigation in production instance. We are not able to replica...

Community Alums by Community Alums  
  • 1344 Views
  • 5 replies
  • 0 helpfuls