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SLA Indicator on Case Table

I am trying to put an SLA indicator for the Case Table and just wanted advice on how to accomplish this. I'm having trouble with what the Value should be as I don't know much Javascript. What should I put as the value to grab the SLA percentage to in...

email in additional comments

Hi Community, We have a requirement where we want the email that is sent to the user upon creation of an RITM to be in the additional comments as well. So, basically when the email is sent to the user when an RITM gets generated that email should als...

Community Alums by Community Alums  
  • 332 Views
  • 1 replies
  • 0 helpfuls

Service portal

I have 9+approvals showing in service portal but when I open that , I am able to view only first page of approvals that is 8 approvals. I am not able to see the next button to see all the approvals. Then If I impersonate with my manager I am able to ...

Require client script for date

Start date- should be today or any dateEnd date- it should be within 60 days from start date. Require client script (catalog form) 

User267 by Tera Contributor
  • 200 Views
  • 2 replies
  • 0 helpfuls

Client script for this.

Need client script for this: Start date- today's or any date End date- it should be within 60 days from start date. Or else error should get displayed. In servicenow

User267 by Tera Contributor
  • 170 Views
  • 2 replies
  • 0 helpfuls

reassignments count report

Hi I want to create a report.I need to count the number of reassignments from a specific group to other groups.Do you have an idea ? thank you 

kmickael by Tera Guru
  • 1188 Views
  • 3 replies
  • 0 helpfuls

How to access Catalog item variables in Order guide??

Hi All,   How we can access the catalog item varibles in order guide. I need to make some of the variables make read only  when i use that particluar cat item in order guide , It should reflect only when i use  that order guide . How i can achieve th...

Naren7 by Tera Contributor
  • 774 Views
  • 1 replies
  • 0 helpfuls