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Resolved! How to change the color of the user added worknotes in the activity

Hi Team, There is a requirement to change the color of user added worknotes to blue or any other color. So that it can be easily identified which is added as system notes and which is added as user notes 

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Community Alums by Community Alums  
  • 2169 Views
  • 14 replies
  • 0 helpfuls

ATF, Not able to submit the Record Producer

Hello Everyone, I am facing an issue while writing a test case using ATF module on Service catalog(Record Producer). I wrote a test case on record producer with 3 test steps 1) Open the record producer 2) Set Variable values 3) Close the record Produ...

Sreedhar3 by Tera Contributor
  • 3154 Views
  • 7 replies
  • 1 helpfuls

Resolved! How to set Validation for end date in Record producer?

Hi All,Actually i have a requirement that , i have two fields "start date and End date", basically if end user select end date 10 days below from the start date , then we need to show error message on submit, user selects 10 or more than 10 days from...

Deepika61 by Tera Contributor
  • 1169 Views
  • 5 replies
  • 1 helpfuls

Change Price of Catalog Item using Catalog Client Script

Hello,I need to change the price in the cart using catalog client script.I am using a text box to enter a value in it, and this value gets added to the price in the cart.Just let me know how to set the price using catalog client script.Thanks,santosh

Resolved! Servicenow catalog item variable types

Hi All, Do we have a variable of type number in servicenow catalog item OOB?? like here they should only enter numbers. Thanks

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Bindhu1 by Tera Contributor
  • 967 Views
  • 4 replies
  • 3 helpfuls

Create Templates in the Contextual side bar in Workspace

Hi All, I have created a custom workspace for a scoped application, we have only attachments section visible in the contextual side bar of a record page in the workspace like below.But in Service Operations Workspace, we do have Record Information an...

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Nagashree5 by Tera Contributor
  • 797 Views
  • 2 replies
  • 0 helpfuls

Resolved! Regarding gs.getUser().getDepartmentID()

Thank you for your help. I am working on a requirement that when an unauthorized user logs into the service portal and opens my_request, only the records of the department to which he/she belongs should be displayed. We also need to determine if the ...

N_Y_1014 by Tera Contributor
  • 1797 Views
  • 2 replies
  • 2 helpfuls

Resolved! Flow Designer: For Each action with List Collector and Approval

Hello! I am trying to get approval from the Product Owner of each software selected in a list collector. The list collector is link to the Software Model and the For Each action allows me to use the List but when I try to do a Look Up Record to try a...

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A_Nelson by Kilo Expert
  • 7574 Views
  • 13 replies
  • 6 helpfuls

Resolved! Cancel a backgroupnd_progress_worker

Good afternoon - a couple weeks ago I triggered a fix script, then cancelled it. I went to the Transactions - All Nodes view and verified it no longer showed as running. Today I was sifting through the event log and noticed my log statement from that...

Jeff Booth by Mega Guru
  • 5823 Views
  • 5 replies
  • 3 helpfuls

Resolved! Regarding the processing of gs.xmlToJSON

Thank you for your help. I am trying to implement a process to convert XML to JSON objects and insert users into the sys_user table. var xmlStr_multiple = ""; xmlStr_multiple += "<Names>"; xmlStr_multiple += " <Name>"; xmlStr_multiple += " <user_...

N_Y_1014 by Tera Contributor
  • 723 Views
  • 2 replies
  • 2 helpfuls