Peer approval for standard change template
We've a requirement to add peer approvals (no cab approval needed) for a couple of standard change templates and was wondering the best way to achieve this?
Forum Posts
Resolved! how to populate assigned to field in catalog task who approves that RITM
In my requirement, flow designer were created for the catalog item. Now, the Assigned to field is populated with the name of the person that provided the approval. I tried with the script for assigned to field. But, not working as expected.
Resolved! Agent Workspace - Work Notes and Comments appearing twice
Hi, I have Work Notes / comments on the Notes form section, but if I remove from the Form section, the Compose section is removed too. I only want these fields on the Compose section, but I can't seem to achieve that.
Resolved! Service Operations Workspace remove worknote from Catalog Task section
Hey, is it possible to remove the worknote field just from the Catalog task section in the Details tab (1), but not from the Compose tab (2) in the Service Operations Workspace? If I want to configure the form layout and remove the field there, it w...
I can't able to access the Content Management System(CMS) from navigation how to access the same
Hi,I can't able to access the Content Management System(CMS) from navigation how to access the same.
How to mark catalog task as closed complete
Hello All,I have a catalog item where it creates 5 catalog tasks in it based on the path variable.Path Variable :Fast Track : Value - 1Full Track : Value - 2Tasks based on the short description :Task 1 : Initial AssessmentTask 2 : GAO ReviewTask 3...
How to remove Non existent users from reports
Hello, I got an observation as nearly 2364 entries as " Reports assigned to nonexistent group/User" , i checking i see the most of the user are moved out of organisation, what is the easy way to remove these users and ensure the correctness, Regard...
Resolved! g_form.clearValue() is not working in catalog client script
Hi All, I am using onChange catalog client script on Var1. However, clearValue for Var2 is not working onChange.Below is the Script. Kindly help. g_form.clearValue('Var2');g_form.clearOptions('Var2');if (newValue == '1' || newValue == '2') {g_form.ad...
Reference qualifier not working as expected
Hi All, Need help for the below. In custom table we have a company and department reference fields. Here whenever user selects the company like for example user select the company of ACME Japan then I want to show Department records which are associ...
Resolved! How to create dependent fields on a record producer?
Good Morning, I have created a custom table within my instance that has two fields, category and subcategory. Subcategory requires a dependency on the category field. I just want to make sure I am correct with the info I have found. This is not po...
Resolved! Issue in Populating response Body in ticket Creation AP
Hello everyone, I'm attempting to populate the response body with the ticket ID when a customer creates a ticket using the shared API. I've created a REST API script for this purpose, but I'm encountering an issue where I'm receiving a status code 20...
Resolved! Any succesful bulk SLA Import?
I need to import over 4000 SLA definitions via Import Set. Problem is on Condition fields . (Start, stop, Pause Condition)Other fields can be imported easily, but I cannot find any method to import Condition fields. I export "contract_sla" table and ...
