We need to drive ITIL users to create their own incidents (and service request) rather than calling the Service Desk. I am looking to create a report where, for incidents, the affected user has an ITIL role, but it was opened by a member of the grou...
I am creating a form where the users will get the option to select multiple choice- I selected the Multiple choice option, however it is only selecting one at a time -How can i fix this please?
HI All, I have a button in the Incident form that opens in a new window on an external page that is address is stored in a field on that form. That works fine. When I try to replicate the same approach on the Change Management form, the button does...
Hi AllI am working on one requirement in which I have to set status to review required whenever any new record is added into related list.I am trying to implement this using scripted field, count I will populate in scripted field, but I don't know ho...
All, I opened a HI ServiceNow ticket to close out some older requests that do not have any RITM or SCTASKs. This happened as we were setting up ServiceNow and did not have proper workflows configured. Since, they are over 5 years old, the engineer s...
There is one list view in servce portal displaying list of Devtools, my client wants to display only Active records in service portal. Can any one help me how to put the filter condition in portal side. Please find the below screen shot.
Hello ExpertsHow to add Info Message on the Login Page Thanks& RegardsSrinu
Hi all,I have a requirement to change the color of the cmdb_ci field in the change form to red when the criticality of the ci is business critical and amber when it is mission critical, basically we need to query the ci record to get the criticality,...
Hi ServiceNow Community Developers, Do you know if there is a way to make a form button read only (unclickable / greyed out) but still keep it on the form when the conditions for it to be clickable are not me. Basically I have a requirement to not hi...
Hello, please I am relatively new in servicenow. Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
My question is on standard change templates. We have a requirement to review standard change templates annually. Is there a way to set up a notification to be sent out as a reminder for these yearly reviews? Also, if your company reviews them as well...
Hi All,I am working on workflows, As i have a requirement that i need to update the catalog task description with the catalog item form variables(Requested Item) values,But my concern is, there are 8 catalog items and we are using the same workflow f...
Hi folks , I have a requirement in catalog item. In that i have 2 variables 1. requested for 2 . phone numberbased on the request below points need to be executed If user's has only one Phone Numbers, then the Phone Number should be auto pop...
Hi all, We are in the process of setting up our ServiceNow Statement of Work (SOW).We have noticed that we have several fields to display on the Incident and Request table records. The idea is to create a second tab called "Details" (to prevent user...
I have an inbound email where the ref number on the email is showing as Version Visit Email Address: sctask12345678@employeeworld.comI need to update the SCTask with the contents of the inbound email but not sure how to do this.Can anyone help pleas...
