Get the Row count of active child incidents
Hi All, I want to get the row count of the active child incidents in the client script of ServiceNow. If not possible, Please suggest the alternative solution. Regards,Teja.
Forum Posts
Reload Page After Table Updating - Client Script
Hi All,I have a client script that updates a table using GlideAjax. I want to reload the page at the end of the script so that the changes will appear. I tried usinglocation.reload(true)but it's loading too many times.Is there another way to reload t...
Client script for User must select date within 60 days.
I have two fields start date and end date.Start date can be anything, but end should be below 60 days from start date, if the user selects after 60 days then it should populate an error.For example:start date-9/8/2023End date-within 60 days from abov...
Get a count of child tickets associated with problem ticket - Reports
Hi All, I am trying to fetch the report as below with associated Case tickets for that problem ticket for ex: on a case table we have a 10 tickets with same problem number then I need fetch the report as below , I have tried using type as Multi pivot...
An approver should not recieve approval request twice
Hi Experts, Requirement-In change mangement workflow there is two level of apporvals1) First level- approval to ServiceDesk group2) Second level- approval to CAB group If Beth is a member of ServiceDesk and CAB group she should recieved first level o...
Document ID field
Hello all, I have created one field "A1"(Type: document ID). When I select the table & record from that field(A1), the display values of the selected record should be populated in another string field A2.(which is below the A1 field). Also, is it pos...
MSBI Integration with ServiceNow.
Hi All, We are looking for a solution to integrate MSBI tool with ServiceNow. Currently we have MSBI integrated with Remedy and we are moving from Remedy to ServiceNow.Please let me know if anyone has done the integration or what are the ways that we...
How to add workflow name in restart activity
Hi Team, For incident we have 2 workflows attached. in one flow i have added restart activity. whenever restart activity trigger it's restarting both workflows. how to restart only one workflow. new Workflow().restartWorkflow(current);
Fields values visible in list view but not in form
Hi Community, Currently, we are facing an issue we import the data into order tracker table using transform map. Values are visible in list view but when we open the particular record some values are not visible on those particular fields in the form...
How can I report on the "Incidents Fixed By Change" field in a change request?
How can I report on the "Incidents Fixed By Change" field in a change request?
Add risk condition Insufficient lead time - Normal Change so that if a lead time of 7 days
Hi Community, i found this task in CIS-ITSM exam journey this is an simulator task.. and it got failed whenever i validate it..i tried this and attached a screenshot please help me in this....- If lead time of 7 days is not met for model = Normal ch...
I only want to be notified of change requests created from catalog items, how can I do that?
I only want to be notified of change requests created from catalog items, how can I do that?In the current settings, notification records are created for the Approval table.However, conditions cannot distinguish between change requests created manual...
Servicenow Licensing
Hi, I used to have a link that you could plug in Servicenow application name and it would give you a list of the roles, plugins, how utilization was calculated etc. Somehow I have lost this link- wondering if anyone has the link for this? Thank you
Resolved! DPM a part of ITSM or SPM? where does license fall
Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...
Direct link to Agent Chat queue instead of going through the Virtual Agent
Is there a possibility to directly link to an Agent Chat live-agent queue instead of going through the Virtual Agent so that a user clicks on the link for example on a form (record producer/catalog item) and directly will be connected with the specif...
