How does one create a known error article from a incident?However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?
Hello community, How can I hide "Delivery time" under "Order this item" on my calalog items on the Self-Service application view? I've found these 2 recommendations on the community but neither of these are working for me. - On the Catalog Ite...
Hi All, I have created one 'Custom' type variable in a 'Create Incident' Catalog Item.And I have set a Macro to this variable.(This macro display an image. I have already added image to 'db image' table. Also this variable displays image when I cl...
Hello,I have a requirement to send an email out to all of our ServiceNow assignment group managers on a Quarterly basis asking them to review the member of the group you manage in servicenow. If anyone know how to create this notifcation please share...
Hi,We have a table called u_support_case_management which extends the task table. When I link an Incident from the related list of the Support Case Management form, and then navigate to that particular Incident, the relationship is not working.It sho...
Hello, I'm still learning Flow Designer but I am unable to find any documentation on referencing the 'last successful run time' within the Flow (e.g. variable, script, etc.). I'd like to use this date/time as an input for incremental query. Is this s...
Hi, Example: function onChange(control, oldValue, newValue, isLoading) {if ( isLoading || newValue == '') {//If i write code here then it will execute on form loadreturn;}//If i write code here it will execute at onchange of field } My question is w...
Need to assign filter condition based on assigned to users.Only the part of assignment group should able to see the report.
Hello community leaders, What should be the prerequisite to configure the " Advaced work assignment(AWA) in servicenow? Is "Agent workspace" is needed for this? If nothing is needed for this, can you explain the steps(1 to 1) at high level to conf...
Hi,I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. What is the simplest way of achieving this? I was thinking of using OnChange client script. The Select Box ...
Hi,I am creating a Catalog Item. One of the field is Mobile Number. Can you please guide me how can I set up validation for the field. The requirement is that:It should start with +61The total number of digits (including the 61) should be 11. Thanks ...
Hello all, I am working on an existing service catalog in which I have added new fields. While testing, it was found that the data entered in those new fields while request submission are missing... This means... I raise a request.. check the REQ and...
Unable to create a record producer and below error while submitting the form. Below is the error. This is a wrong configuration for Record Producer Error Message Invalid insert Info Message At least one of flow, workflow or execution plan should be...
I'm unable to use the OOB Trigger Condition to create and send a survey to a user because the instance uses a couple of custom text fields to capture the name and email. I would love to change this but that's a different story. Has anyone used a Flow...
How to hide the "Preview this record" (i) icon for specific groups?