Resolved! How to write a client script to calculate impact and urgency so that priority should autopopulate
How to write a client script to calculate impact and urgency so that priority should auto populate
Forum Posts
Resolved! Auto-close a custom table incident after 2 days of being resolved.
Hi All,I have created a custom table in scoped application called "Service Desk Incidents" which is extended from Task table.I have a requirement for Auto Close these SD incidents after 3 business days(excluding sat and sun) of being resolved.I know ...
Create a Drop Down Variable for Selecting Multiple Values
Hello Experts,I was working on one issue which is about Creating a Variable which should be "Drop Down" kind of Variable with 9 options only . But User should be able to select one or more choices at a time. If you check, In "Drop Down" type of vari...
How to write script rest API to fetch variable values in another instance
Hi team,How to write script rest API to fetch variable values in another instance.Like we have dev and test instance.I need to show the dev variable values in test instance. So how can I do this using scripted rest APIs.
Resolved! How to add "my teams work" to Overview Section in the Service Operations Workspace
Hi I am wondering if there is an easy way of adding, the already defined "my teams work" to the overview. So that final result leaves me with 6 cards instead of the 4 cards. Have tried adding extra cards and overriding the SowIncidentLandingPageUtils...
Resolved! Service Portal to EC, How to Changes to Employee Center??
Hi,With "Utah" Upgrade this is the first time we are going to use Employee Center. We have not migrated from Service Portal to Employee center yet. We only have IT Products installed in our instance.1. I want to create additional Menus. 2. Categories...
How to set incident state is "WIP" automatically
Hello expetsWe have requirment. We have a field is Due date. If below conditions are met field will be visible. or else Hide. Requirement is Incident should switch back to WIP as soon as the set date/time is reached.Please support to achieve this
Resolved! The approval history has too many messages in activities
Hi,I would like to have less messages of the approval history posted in activities. There is no need to have a message for each approver in a group that was sent an approval request, on can see all approvers in the related list, it is just clutterin...
Resolved! Variables needs to be editable only based on assignment group
Hi All, We need to make variables editable based on assignment group on RITM and TASK. there is a client script which is making variables read only on ritm and task table, we need to make variables editable based on assignment group, Please help on t...
Scheduled Job runs multiple times when set to run periodically and creates multiple tasks
I have created a scheduled script that runs periodically for every 14 days However, I see that on 14th day , this script runs 3 times, at the exact same time and creates 3 ritms, I have also referred to this community post https://www.servicenow.com...
Esc portal, my requests, tickets redirecting to a different page
In Esc portal , when opening a ticket through my requests, it is redirecting to a different page. We want it to redirect it to the oob page similar to oob instance. How to configure the page redirection in servicenow. Please help with the configurati...
Resolved! On-Call Rotation Members - Member has moved roles or left company it deletes old schedule entries
We have a person that has left the company so we updated our on-call rotation and removed the person. We have one group with one rota and one calendar. When we removed them as a member of the roster, the schedule got removed all their entries. We did...
How to make Record Producer Variables editable on a ticket form
When a ticket is submitted using a record producer, Record producer variables will be Read only on the ticket Form. I want these variables to be editable for the users who are part of the current Assignment Group.Please suggest.
Make flow wait for tasks (created in another flow) to complete
Hi Team, Requirement is to create tasks when change is created. (Able to achieve this via flow)Change after going to implement state, tasks should be closed or else change cannot be moved to review state.I am not sure on how to modify flow (to wait f...
Planned start date cannot be earlier than current date
I have one requirement, Planned start date cannot be earlier than current date on release record.I have written the below Onchange client script code, but i am getting the below script error. Please help me on this. function onChange(control, oldValu...
