Hi folks, I try to create a mutli-row variable set and add variables to it to no avail. The platform is updated to Madrid. Here are the steps : 1. Service catalog > variable sets 2. Create a multi-row variable sets : fill in title, internal name...an...
Hello All, I've created an ATF for a scoped application in my dev environment, It was running fine and I moved it to test. TI cloned back Dev from TEST. Then 'run server side' step in the test giving me an error.Basically, I am submitting a record pr...
Hi,I have a requirement that if i attach a knowledge article to an incident on the back end it should reflect on the portal with the link to the knowledge article. or Is it possible to add the attached knowledge Related list as a new after the attac...
I was recommended to use system properties instead of hardcoding them my question is there any kind of limit on creating system properties or I can create as many as I want. Thank you.
in the knowledge article I have define some meta tags but when I am searching the article in portal it is not listing that record. i have defined meta tag as "credit-memo" and when I tried to search it in portal it does not display the record.can som...
Can you please help on below requirement. We have three Project Types: Small, Medium, Large. Each one has certain conditions and requirements. This information is stored in the following article: Ex: ServiceNow Developers opens up a project and bes...
HI,i have created a catalog item and user MRVS in that, there are 2 fields in multi rowrequest_type = action and deletionassociation = Non government and governmentNow i want a condition to check if request type is action or deletion && association i...
Guys - I have a requirement to create a report/dashboard to fetch user name with 4 levels of management. Column names - User > Manager> Manager's manager> and so on till level 4 Pls help me with best possible solution. Thanks
Hi All,I have variable called Cost and it should accept the both decimal values and number. How can i achieve this. Example :1.Cost : 100 2. cost : 1000.12345 which should rounded to 100.12 Note : It should accept both numbers and decimal values I ...
Hi everyone, I'm trying to find out how to retake a previously completed assessment, I know the "allow retake" functionality on metric type form but I am unable to get that in action. I would greatly appreciate your views and suggestions.Thanks in ad...
Hello, I want to call the script includ in the scheduled job. How can I call ? Thanks, Sanket
Create a business rule on issues to capture the last comments or worknotes added in a custom field “Last update”. Please share the code
Hello Experts, I need to create and send an report where record that will expire within next 30 days from now.Expire date is a type of glide_date type. On the report I am not able to see the on or before operation in relative. Please suggest how to a...
Hi, I'm looking for report that can capture the CMDB CI attributes updates/changes E.g. cmdb_ci_computer, a CI 'Owned by' name field is updated from staff A to staff B, any way can show that CI changes with both staff A & B value in a report?
Hi all,I need some help auto populating fields from parent incident to child incident whenever there is an update on parent incident. some of the fields needed to copy are: assignment group, assigned to, state, notes. please advice. Thank you!