Steps: 1. User sends email requesting for help. 2. Incident is created based on the email. Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...
Hi Folks, We have some vocal members of leadership requesting that technicians be able to edit their comments in ITSM. While I am opposed to this idea in general from an audit perspective, I have been instructed to further research it and see if it's...
How can I configure a ServiceNow Business Rule to automate the assignment of incidents to specific support groups based on a combination of incident attributes, including priority, category, and location, and send email notifications to both the assi...
I have a hardware catalog item.We have 'Operating System' has a Select Box Variable.We have 'System Type' has a Select Box Variable. If RHEL is selected for the Operating System, I need to hide one of the values in System Type. How can I accomplish t...
Hi All, I am having a record producer with 10 variables. There is a select box "Select item". In that, if a choice 'Panel' is selected then the quantity variable appears. If quantity is given as 5. Then a set of variables(Status, style that appears, ...
Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...
Hi, I am getting object when I'm gliding the record, I want to get the number of RITM. How we can achieve this ? Please some one help me with this. Thanks in advance
Hi Everyone. Anyone can help me to get only name of field under form tab in client side script.For example resolution information tab , I need the name of column only under resolution information tab on load of form to make the filed non mandatory ...
Team , Can you assist with how I update the reports for SNOW to only reflect our group. All of our reports are now showing the cases in other OTC groups?
Hi All,How can we auto populate the drop down value from category / Sub Category to short description in Knowledge Management? Can someone please help?
Hi Community, I want to trigger a group approval for my KB article which i have created for one of the knowledge base. I have added user approval activity in the workflow and added a specific group over there but its not triggering any approval to th...
I have a requirement like, when a email has been sent, the response from the user has to be captured in Requested item worknotes.How to configure email inbound for this?
Hi Team, We have custom table in the list view i want to disable all reference field links except number field. How we can do using the list control. in the list control i can see the option Omit links if i enable this all fields are omitted but i w...
