Resolved! Create Multiple Catalog Tasks Based on RITM Quantity
Hi I am creating multiple RITMs from MRVS rows in Flow Designer. How can I create a number of catalog tasks based on the quantity field in RITM? Thanks
Forum Posts
Resolved! Make Knowledge Article visible to users with a link only. It should not be searchable in portal.
I have created a knowledge base for users of specific region. We want to provide a URL through which the KB article should open in the user's respective portal view through URL only and should not be searchable in portal itself. No other user except ...
Resolved! Converting JSON payload to CSV Attachment
Hi Community,I have a payload in JSON, I need to convert it to CSV and save it as a attachment in a problem record var ArrayJson = [ { "appname":"abcd", "created_at":705605232, "credential_id":"3d889-2e18-46b0-951c-8a3133c378", "expires_in":7200, "id...
Resolved! Copy RITM variables to sc_task worknotes
Hi All, I have requirment which need to copy the all RITM varibles to sc_task worknotes. Could you please help on this to achive the requirment. Thanks all,Varma
How do I change Take Survey Widget to display short description in title
I need to change the take survey widget and my surveys to show the short description of the Ticket. I couldn't find anything in the code.
User's profile not showing Groups list which user is part of.
User profile not showing Groups list of which user is part of.On other side in Group member's list Users record is visible. NOTE: I have chacked BR and Client script but no luck.Please guide to resolve this issue.
How to create an RITM through script in servicenow
Hi All, I need to create an RITM through run script in workflow in servicenow. Can someone please help with the same. Cart API is going to be deactivated in upcoming release and cartjs api apparently adds to sc_cart_item table. Can someone please hel...
Resolved! Due date on sc_Task to be populated to due date on RITM
Hi All, I am trying to populate due date on sc_task and also on ritm based on a variable (effective date) in one of my catalog item. So, when effective date is filled, the same date has to populate on sc_task and ritm I have written a BR on sc_Taskta...
Calling API REST through action script from once instance to another - Configured Oauth 2.0
Unable to call other instance REST API(script) from action script and Oauth is working fine only if the request is on same instance.But when i tried to call other instance, getting 'User Not Authenticated'. Please somebody help on this. Thanks in adv...
indexOf( ) not working
Hi All, I am trying indexOf () function in inbound action to check the subject and assign to particular group. But indexOf( ) is assigning tickets to only one group. I have 2 almost similar subjects to validate like below, but it is not working. Emai...
Dynamic OLA Duration time, percentage of parent SLA
Hello all, we have a rather complex requirement that cannot really be done through ootb, but I am looking for ideas that could make it work.Use Case:1. Customer opens a Case2. SLA triggers (e.g. 10 hrs)3. SD then creates an Internal Incident to solve...
Resolved! Copy Email Template to work note
Hi,I have following requirement:When an email is sent from a new client template then the email content should be copied into work note of that incident record.
Resolved! Auto Populate Assignment group based on variable on Record producer
Hello Expert, I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the rec...
Resolved! Way to remove Additional Comments text when using $current.comments variable
Hello! Has anyone found a way to remove the "Additional Comments" text highlighted in the screenshot? I am using the ${current.comments} variable on my notification and the customer would like it removed but I haven't seen a way to remove it?
Fetch Child Incident Details using API
Hello, I need to fetch Child Incident details of a Parent Incident using ServiceNow API. I'll have the ticket number of the Incident, using which I need to gather information on all the Child Incidents related to the Parent. Kindly let me know what ...
