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Reply , Reply All , forward Button

Hi All, I have a requirement where i need to make reply , reply all, forward button to be visible on hr core table , its should not be visible globally?  

Roshani by • Tera Expert
  • 3084 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to make multi row variable set itself mandatory

Hi, Currently, the multi row variable set itself is not made mandatory, so there is the problem that it is possible to submit and create a request item even if it is not filled in. [Variables in a variable set can be mandatory.] [The multi row varia...

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How can I match sys_id to user record?

Hi   I have received a compliance list from Service Now for staff with fulfiller roles who are identified by their sys_id. How can I search/match these sys_ids to user records?

Sam Taulelei by • Kilo Contributor
  • 1336 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to send reminder notification before 30 days based on End Date

Hi,   in catalog items, i have one filed, documents submit "Last  End Date"  (variable in catalog item) ex: Last End Date=20/08/2018  19:50:20  then notification trigger one month before means on 20/07/2018. So how can we do it. my Br script is not w...

chanikya by • Kilo Sage
  • 4800 Views
  • 20 replies
  • 3 helpfuls

Future Date Validation with current date

Hi Everyone!!!  I have a requirement related to Date Validation, Where I have a Date Field (end date) in user table and i need to check the end date is 14 days equal    current date  ( current date : 17/09/22 then end date  is  :31 /09/22)  in the us...

sushma9 by • Tera Contributor
  • 2187 Views
  • 4 replies
  • 0 helpfuls

Resolved! I need to truncate a single line text variable to 35 characters

I have created a Single Line Text variable called "Street".  It has a max_length=35. If I type (or paste) a value that is longer that 35 characters, it will truncate (as I expect) the string. I have a catalog client script that is setting the value b...

WarrenB by • Tera Expert
  • 1600 Views
  • 4 replies
  • 1 helpfuls

Resolved! custom table tickets in My Requests

Hi All, we have a custom table which extends the task table and we want the tickets to be shown in My Requests in the portal. For this, I have created record in request_filter table and it is showing up in the My Requests. In our table we were using ...

sindhu43 by • Tera Contributor
  • 2260 Views
  • 6 replies
  • 1 helpfuls

How to map field value from portal to backend table field

Hello Everyone, I am new to ServiceNow portal scripting. I have a requirement where I need to set region value to short_description field of "wu_appointment" table. As per above snippet, End user will select the region for the cancellation of an app...

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Change Risk Management - how to update table?

Hi, I would like to apply Risk Assessment on my table - custom table extended from Change table. Unfortunately, I don't know how to choose a table, I have tried to create new record, copy existing one, change it on the list or use Assessment Designer...

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Resolved! On hold reason was not showed while a agent hold a incident

Hi Team, Good day!,   We have noticed a issue today , That is when an agent hold a ticket in ServiceNow the on hold reason should be populate in work notes (As awaiting requester , Pending vendor ...etc) at the same time of holding the ticket. But it...

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