Hi team,I want to set assignment group using onload client script , if the number of users field value is greater than 200.tried with below but its not entering into the loop.var nou = g_form.getValue('number_of_users');if (nou > 200) {g_form.setValu...
I have created a scheduled report and there are two columns with the same name. Is there a way to change the column name of the report??
1] I have one requirement that I want additional "Submit" button to submit the catalog item from portal.2] The button should be in the bottom of catalog item from and it should work(functionality) same as existing 'Submit' button. (Implement abov...
Hello Guys, Need your help to sort the Knowledge articles in Service Portal! For Example - In below snapshot - Operating Systems has 12 articles categorized. Now I need to customize which one to feature at the top when I choose this category.
When the task is closed cancelled, then the RITM stage should be "request cancelled" and the RITM state should be "closed cancelled" and cancelled notification should be sent out to the user.
Where can I configure the catalog categories and catalog items that can be selected from the Service Portal?There are catalog category and catalog item records, but some items are not displayed in the Service Portal...
Hello Team, I want to add filter conditions for Task SLA related lists for different type of modules. Kindly help me how to proceed with this.
I am using function field and want to get just the date difference. I used the following and it returns the hours/minutes etc.glidefunction:datediff(now(), start_date)what can I use to replace now () to just get the date?
We have a requirement to add columns from Case table to the list from Task table by dot waking. Is there anyway that we can do that?
Hi Team,I need to copy catalog item variable field value [location] which is a reference field referring to custom table [u_one_team_workflow_location], to custom field [u_service_location_test] on RITM which is also reference field referring to same...
Hi All, While I tried to create Incident through inbound action, getting this error. "Sender "xxxxx@xxxx.com" not trusted, bypassing the script "Appsec domain Monitoring". I have read few community posts and checked the email property - trusted domai...
Hi,Can someone help me to generate a new report based on Assignment Group Change history via the Incident Table.
I have a service catalog where I have two fields : 1. Contract Number - Single line text (independent variable) 2. Assets (Multi row variable set having one variable of type reference to asset) Now, when I enter Contract Number, I should see only tho...
Hi All, How to trigger notification if user added admin role using business rule? Kindly help me
We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we co...
