Hi ServiceNow community, One of our ITIL team members approached us asking to display Tags (sort of list collector?) on forms rather than items under "More options (3 dots on grey bar)". We use tags quite extensively so we do not want to create a new...
I'm trying to update our expiring SAML 2.0 keystore to one of the new ServiceNow provided certificates, as described in KB0994948: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994948 The trouble is generating the metadata...
Hello Everyone, Anyone have any idea about Granular Delegation plugin. What are the prerequisites? Any subscription needed? What all we can use in complementary version? What are the important points to follow? Thanks in advance --Abdul Musavvi...
Hi All, We have data on excel sheet it contains users and user skills, I need to import that data under the skill management module. Please help me how can i able to achive. Thanks, Varma
Hi, cmdb_ci has more than 2M records. system is Taking around 150 seconds to load. and taking 180 seconds for cmdb reports. Could you please suggest troubleshooting steps and steps to reduce slowness? Thanks,
Using the On-Call service. I have set up the schedule following step by step instructions. I have everything set up and have integrated the ITSM Mobile Agent App. I have created an incident and its ready to be promoted to a Major Incident. For some r...
Hi All, May i please know, How to Hide a variable on the portal i have a variable on the portal which I am hiding using a client script but on Portal it is getting retained no matter what. I tried using the UI policy/client script and it doesn't work...
Hello All, I encountered an error when I tried to change the type of 'Order' field on service_offering table from string to integer. It doesn't make sense that this is a string field OOTB and my client is using it to set the correct service offering ...
I have a public record producer on a public portal. When I go to the portal as an authenticated user, I don't get the same error in the browser console as I do when I'm an unauthenticated user. The error reads "Cannot read properties of null (reading...
I need help following these steps Configure incident notifications As a user, I want to be notified when an incident is created for me. Users should not be able to unsubscribe from the notification. 1. Set the notification "Incident op...
On the Service Owner Workspace page for San Diego it now says that: "Note: Starting with the San Diego release, Service Owner Workspace is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will cont...
Hello, All! I'm trying to use the Flow Designer to take the date from a specific field on a form and see if that date is tomorrow. If it's not, I want it to check once every day until that date is tomorrow. However, it just keeps checking and neve...
I have a requirement to generate a RITM by copying Variables into new RITM. var gr = new GlideRecord("sc_req_item"); if (gr.get('da80597b87afc91096ba62c83cbb3580')) { var obj = {}; var variables = gr.variables.getElements(); fo...
Hi, We have a requirement to add multiple CI's to an incident. As is often the case sometimes we have an incident affected for example 5 computers so we want to be able to add 5 CIs to the incident instead of having to add 1 on the form and the rest ...
Team, We are facing an issue where in on the Native UI form Layout the choice list field shows the choice list but the same field on agent workspace does not allow to select the choices on new request created on workspace.
