On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this
Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...
Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...
I've completed Part 1 but don't know where to start to complete Part 2 for the IU Policy
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
In the continuing migration effort started here: What do you do with more than 500 legacy ServiceNo... - ServiceNow Community, I would like to provide some details about migrating one of our more complex legacy workflows. The Problem One of our or...
with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports right?
In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...
Hi All, In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. I have checked the order field value of items, but widget is not...
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values. We have used async BR and also used setworkflow(false). but still it is triggering the flow . we have success...
I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...
I have to create Two parallel level approval through workflow i.e. both generated at same time - however RITM cannot get created until both groups have approved and if anyone rejects then RITM should be cancelled. Can anyone please help me out. Thank...
Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
We're considering automating the transition from scheduled to the implement phase of change based on the planned start date / start of the change window. In addition, we're also considering preventing that transition to implement outside of/prior to...
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