Customizations to Major Incident Management Module

[Joshua DeSouza1]

Details: We have some requirements to configure the OOB functionality of Major Incident Management but we cannot figure out where to make the edits (or if it is even possible).

1. When proposing an Incident for a Major Incident the Pop Up has the Work Notes field as Mandatory and the Business Impact field as non-mandatory. We would like to make the Business Impact field mandatory as well. I searched and could not figure out how the Work Notes field is being passed as Mandatory.

2. The Major Incident Workbench has a tab called: Post Incident Report. We would like to add some more fields to that which we already created in the normal UI. For example I have a field called: What was the impact? which is on the Form Section for Post Incident Report but we cannot see that carry over to the Major Incident Workbench.

Thank you,

Josh

[amap]

Hi Joshua,

CAn you help me with the changes you made in the UI Page to make business impact mandatory

[Joshua DeSouza1]

Hi -

I updated the following UI Page: mim_propose

<div class="form-group" id="work-notes-wrapper">
<label class="col-sm-2 control-label" for="mim-propose-business-impact">
<span mandatory="true" class="required-marker"></span>
${gs.getMessage('Business Impact')}
</label>
<div class="col-sm-10">
<textarea required="true" class="form-control propose-modal-textarea" name="mim-propose-business-impact" id="mim-propose-business-impact"></textarea>
</div>
</div>

Now technically it does not force the user to input data into the text field (I wasn't able to figure that out) but it does look like its mandatory which was better than nothing.

[amap]

Hi Joshua,

Thanks for replying, I did try that earlier but that did not make the Business impact field mandatory(no red asterisk on the field as in the worknotes)

[Joshua DeSouza1]

Also add this: 

<div class="col-sm-10">
<textarea required="true" class="form-control propose-modal-textarea" name="mim-propose-business-impact" id="mim-propose-business-impact"></textarea>
</div>

[Joshua DeSouza1]

Actually here is the full html for the UI Page: 

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:evaluate var="jvar_isNextPg" expression="RP.getParameterValue('sysparm_next_pg')"/>
<j:if test="${jvar_isNextPg == 'true'}">
<style>
.no_next {
display: none !important;
}
</style>
</j:if>
<style>
body {
overflow-x: hidden;
}
.form-horizontal {
margin-top: 5px;
margin-bottom: 20px;
}
.propose-modal-textarea {
resize: vertical;
min-height: 120px
}
#dialog_buttons .btn{
margin-left: 10px;
padding-left: 15px;
padding-right: 15px;
}
#work-notes-wrapper .required-marker{
display: inline-block;
}
#page_timing_div {
display:none !important;
}
</style>
<script>
var config = {
workspace: '${JS_STRING:RP.getParameterValue('sysparm_workspace')}' == 'true'
};
var iframeMsgHelper = (function () {
function createPayload(action, modalId, data) {
return {
messageType: 'IFRAME_MODAL_MESSAGE_TYPE',
modalAction: action,
modalId: modalId,
data: (data ? data : {})
};
}

function pm(window, payload) {
if (window.parent === window) {
console.warn('Parent is missing. Is this called inside an iFrame?');
return;
}
window.parent.postMessage(payload, location.origin);
}

function IFrameMessagingHelper(window) {
this.window = window;
this.src = location.href;
this.messageHandler = this.messageHandler.bind(this);
this.window.addEventListener('message', this.messageHandler);
}

IFrameMessagingHelper.prototype.messageHandler = function (e) {
if (e.data.messageType !== 'IFRAME_MODAL_MESSAGE_TYPE' || e.data.modalAction !== 'IFRAME_MODAL_ACTION_INIT') {
return;
}
this.modalId = e.data.modalId;
};

IFrameMessagingHelper.prototype.confirm = function (data) {
var payload = createPayload('IFRAME_MODAL_ACTION_CONFIRMED', this.modalId, data);
pm(this.window, payload);
};

IFrameMessagingHelper.prototype.cancel = function (data) {
var payload = createPayload('IFRAME_MODAL_ACTION_CANCELED', this.modalId, data);
pm(this.window, payload);
};

return new IFrameMessagingHelper(window);
}());

</script>
<div class="form-horizontal no_next">
<div class="form-group" id="work-notes-wrapper">
<label class="col-sm-2 control-label" for="mim-propose-work-notes">
<span mandatory="true" class="required-marker"></span>
${gs.getMessage('Work notes')}
</label>
<div class="col-sm-10">
<textarea required="true" class="form-control propose-modal-textarea" id="mim-propose-work-notes" type="text" onkeyup="proposeModal.workNotesOnChange()"></textarea>
</div>
</div>
<div class="form-group" id="work-notes-wrapper">
<label class="col-sm-2 control-label" for="mim-propose-business-impact">
<span mandatory="true" class="required-marker"></span>
${gs.getMessage('Business Impact')}
</label>
<div class="col-sm-10">
<textarea required="true" class="form-control propose-modal-textarea" name="mim-propose-business-impact" id="mim-propose-business-impact"></textarea>
</div>
</div>
</div>
<div id="dialog_buttons" class="clearfix pull-right no_next">
<button type="button" class="btn btn-default" onclick="proposeModal.close()" title="${gs.getMessage('Close the dialog')}">${gs.getMessage('Cancel')}</button>
<button type="button" class="btn btn-primary disabled" aria-disabled="true" id="mim-propose-button" title="${gs.getMessage('Propose Major Incident')}" onclick="proposeModal.propose()">${gs.getMessage('Propose')}</button>
</div>
</j:jelly>