Flow Designer trigger when comment added to Incident record

[gavinc]

In Kingston Flow Designer, I would like to create a Flow for Incident when comment added to incident, it will trigger the Flow and perform Incident field change. However, I am not able to select "Additional Comments" from condition builder. Any ideas?

[Raju Koyagura · Accepted solution]

I don't think we can add it because its a journal field not available in condition builder (But still don't know why it is available in some other places of condition builder). It sounds like a plat form limitation of Flow Designer, better check with HI support if there is any work around.

[gavinc]

Yes, the journal field also not available in the condition builder in Workflow.

[Siva74]

Hi,

To get any table listed under Trigger's in Flow Designer add the table to glide.ui.permitted_tables system property.

In this case, add trigger on Journal table and reference to sys_id of incident table.

Thanks,

Ranjani