Hide user from assignment group

[Ankita9793]

Hi All,

I have a requirement where there are 2 task, if first task is assigned to person 'A' of ABC Assignment Group then in second task person 'A's' of ABC group name should not be visible/ should be hidden. Both the task will be assigned to the same group.

I was trying to do this in workflow but if there is any other way of doing it, please suggest

TIA!!

[Dr Atul G- LNG · Accepted solution]

Hi @Ankita9793 

https://www.servicenow.com/community/itsm-forum/same-user-should-not-get-assigned-to-two-sc-task-of-...

Credit  @Brad Bowman  

[Sandeep Rajput]

@Ankita9793 

Does your two tasks have a common parent (An RITM/Incident/Change/problem etc.?)

If yes then you need to create a reference qualifier on Assigned_to field for this purpose. The reference qualifier will call a script include method to check if a task with the common parent is already assigned to any assignee within the assignment group and based on it it will return a comma separated sys_idIN query with the sys_ids of those users who do not have the tasks assigned to them.

Hope this helps.