If To or CC is caller then add email body in additional comment

[Samiksha2]

Hi All,

I have a requirement to add a condition in the Reply Inbound action if To or CC is caller then add email body in additional comment. Here is my script:

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
if (current.getTableName() == "incident") {
	if((email.to== current.caller_id) ||(email.copied== current.caller_id)){
    current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
    current.update();
}
}
})(current, event, email, logger, classifier);

Please let me know what I'm doing wrong.

Thanks,

Sam

[Sohail Khilji]

can u share what did you try so far and were your struck ?

[Samiksha2]

Hi @Sohail Khilji ,

It is working fine.
I updated the script.

var callerId = current.contact.email;
        if ((email.copied.contains(callerId)) || (email.to.contains(callerId))|| (email.from.contains(callerId))) {
            current.comments = "Reply from: " + email.origemail + "\n\n" + email.body_text;

            current.update();
        }

Thanks,
Sam

[Sohail Khilji]

Kindly make the answer as accepted as it my help future reader...

[Samiksha2]

Hi All,
Please help.

Thanks,

Sam