Incident creation from Webhook Alerts

[Senthil19]

I followed the instructions provide in the link below to create a Webhook and sucessfully posted an Alert to the system logs .

https://community.servicenow.com/community?id=community_blog&sys_id=886d2a29dbd0dbc01dcaf3231f9619b0

How do i create an incident for the messages /Alerts received through the webhook.

Thanks

Senthil

[bernyalvarado · Accepted solution]

Hi Senthil,

In the scripted API that you created as part of the instructions in that blog... instead of doing a log entry, you actually can create the incident.

How?

It's very simple... just include something like the following before or after where you do the log entry...

var grIncident = new GlideRecord('incident');

grIncident.initialize();

grIncident.short_description = 'Incident created from WebHook';

grIncident.description = request.body.dataString;

//the above is just an example. you can parse the request body and fill up the various incident fields depending on the data that you have in your payload

grIncident.insert();

//and Voila! your Incident is created

Thanks,

Berny

[bernyalvarado]

Hi Senthil,

Perhaps to elaborate... you can use pathParams and queryParams to parse / pull the specific attributes of the request payload.

Thanks,

Berny

source: https://docs.servicenow.com/bundle/london-application-development/page/app-store/dev_portal/API_reference/ScriptableServiceRequest/concept/c_ScriptableServiceRequest.html?cshalt=yes

RESTAPIRequest - pathParams

The path parameters passed in the request URI.

Field

Name	Type	Description
pathParams	Object	The path parameters as a script object. Available path parameters depend on the web service configuration.

In this example, the scripted REST API endpoint follows this format: https://instance.service-now.com/api/now/myservice/{tableName}/{id}. The request being processed uses this URL:https://instance.service-now.com/api/now/myservice/myApp_table/1234.

var pathParams = request.pathParams; 
var tableName = pathParams.tableName; //‘myApp_table’ 
var id = pathParams.id; //‘1234’

RESTAPIRequest - queryParams

The query parameters from the web service request.

Field

Name	Type	Description
queryParams	Object	The query parameters from the web service request.

In this example, the request being processed uses this URL: https://<instance_rest_endpoint>?active=false&name=now. Note the active and name parameters.

var queryParams = request.queryParams; 
var isActiveQuery = queryParams.active; //false 
var nameQueryVal = queryParams.name; //‘now’

[bernyalvarado]

I hope this helps Senthil!! Have a great day! 🙂

[Senthil19]

Berny,

Thanks a lot for the help and your time .

I will try out the instructions provided and keep you posted on the outcome .

Senthil