Incident creation from Webhook Alerts

Senthil19 · ‎09-12-2018

I followed the instructions provide in the link below to create a Webhook and sucessfully posted an Alert to the system logs .

https://community.servicenow.com/community?id=community_blog&sys_id=886d2a29dbd0dbc01dcaf3231f9619b0

How do i create an incident for the messages /Alerts received through the webhook.

Thanks

Senthil

bernyalvarado · ‎09-12-2018

Hi Senthil,

In the scripted API that you created as part of the instructions in that blog... instead of doing a log entry, you actually can create the incident.

How?

It's very simple... just include something like the following before or after where you do the log entry...

var grIncident = new GlideRecord('incident');

grIncident.initialize();

grIncident.short_description = 'Incident created from WebHook';

grIncident.description = request.body.dataString;

//the above is just an example. you can parse the request body and fill up the various incident fields depending on the data that you have in your payload

grIncident.insert();

//and Voila! your Incident is created

Thanks,

Berny

View solution in original post

bernyalvarado · ‎09-13-2018

You're welcome Senthil! Indeed, please keep me posted in the outcome. I'll also appreciate if you could mark as helpful those answers that were helpful :P...

Thanks,

Berny

Senthil19 · ‎09-13-2018

Hi Berny,

The solution worked like a champ . Appreciate all the help.

You seem to be an expert at it

Regards,

Senthil

bernyalvarado · ‎09-13-2018

lol! 🙂 thanks for the compliment Senthil!

You're welcome! I'm very happy you were able to get it working.

Yash41 · ‎10-19-2021

Hi Berny,

This is not working for me, after adding the suggested attributes. I still do not see an incident created in SNOW.