On-Call scheduling Daily rotation

[David McAlpine]

Most of our assignment groups use a weekly rotation and rotate at 0800 Central Time on Monday mornings.  However, we have one group that wants to rotate their on-call rotations every 2 days.  We found in the Primary Roster that we can choose to rotate either Daily or Weekly.  And with weekly we can have specify a time, but when we switch to Daily the time field disappears.  And of course when we choose daily the rotation occurs like it's supposed to but at 0000 instead of 0800 when we want it to occur.  So is the time field just something that we need to have our developers/admins unhide, or does anyone else know how to tell ServiceNow that when we say Days we are talking 0800-0800 not 0000-2359?

[soumyamitra]

What does the schedule look like for the Group in question?

It is possible in a schedule like this which does not cross over days. Here this one is rotating daily at 08:00.

Thanks

Soumya

[Shivaji Varma · Accepted solution]

Across days can be achieved by setting sys_property "com.snc.on_call_rotation.factor_daily_rotation_interval_all_day" to "false". This properties allows user to have schedule across days. This property has been introduced in ServiceNow 'london' version. 

Time need to adjusted on Rota's schedule.  Go to rota -> schedule -> schedule entry -> adjust to and from date times accordingly.

On Primary roster you can keep "Rotate Interval" to "Daily" and "Rotate every" to 2 days.