Hi, I created a List Collector variable referencing the cmdb_ci_computer table.I configured variable attributes to allow searching by three fields:NameSerial NumberAssetExpected behavior:When I type a value from any of these fields, the corresponding...
Hello,In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.Giving me the following informationUser (reference)Email - bot walk to User question (auto -populat...
Hi I am working on a requirement where i want to show/hide a UI formatter from on a UI macro based on the reference field on the form.<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" x...
Hi,We want to introduce a process to ensure that we follow-up on any negative responses to surveys.I have created the workflow, notifications etc and all is working perfectly except that the workflow is triggering each time the negative response is r...
What are the possible reasons why Time Worked data is not captured in the Time Worked related lists on tickets, as well as in the Time Worked (task_time_worked) table?
I’m trying to delete a Requested Item (RITM) record in ATF, but I’m running into an issue with the delete confirmation popup.When we manually click the Delete UI action on an RITM form, a confirmation dialog appears (Cancel / Delete). However, in ATF...
Hi Team, I have requirement in the knowledge center, when ever user create a new article, i need the text block should be only "arial" and font size should be "12PX" should be fixed and user should not able to change this. I have check with the defau...
In Smart Assessment Engine, I need to conditionally show or hide sections (for example based on an incident state field). Section one and two should display if the incident closes as complete, but section three and four should display if it closes as...
Hi All,I want to hide some lanes from agile board like Draft and Ready for Testing.Specifically for particular Groups.For Group A i want to have Draft and Ready for testing in the Story board lanes.But For Group B I don't want Draft and Ready for tes...
Hi Community,I need to create reports for PSC‑related Incidents that are resolved by the DCC team, based on the time the incident was created.Business Hours:7:00 AM – 4:30 PM (ET)Reports required:Monthly report for incidents created during PSC Busine...
Hi everyone,I’m working on an OAuth-based integration where ServiceNow is acting as the inbound system (Scripted REST API provider), and an external client (e.g., Postman or another system) consumes the API.Current flow:ServiceNow provides client_id ...
//last 3 latest updated incidentvar gr=new GlideRecord('incident');gr.orderByDesc('sys_updated_on');gr.setLimit(3)gr.query();while(gr.next()){ gs.print(gr.number);}// incident group by with assignment groupvar gr=new GlideAggregate('incident');gr....
i tried changing glide.login.home = /escbut the banner is at the top, is there a way to get rid of it?
I am trying to build reports in ServiceNow to categorize Incidents created during Business Hours (7 AM–4 PM) versus Non‑Business Hours based only on the creation time. I have tried multiple report filters, but I am unable to achieve this correctly.I ...
Good Morning Everyone, I am trying to implement a specific solution at my organization. We are trying to ensure that users are unable to download data from ServiceNow instances on to their personal devices. How would I go about implementing this? Thi...
