Set value not working in Workflow

[Pari5]

Hi All,

I have set values configured in the workflow to set 'State' values depending on contract process. It works fine for 'Renewal' and having issues when extension of the contract. However workflow path goes on the right way, but value is not updated on the contract page. 

Any assistance would be helpful!

Thanks!

[Raf1]

Thing that you can try:

1. try adding gs.log and see if you are able to return the current value.

2. try to set other field and see if that updates.

[Pari5]

I have tried based on your comments,

1. current value of substate gets reflected in log as expected but it is not updating in contract form

2. working fine for other fields

I have also checked in business rule to ensure that there is no other script overwriting this field.

[Raf1]

Are you able to share the choice list values for substate field?

[Pari5]

Sure

[Raf1]

Things we can try:

1. set the substate to a value other than  "extension_approved".

2. are you able to set the extension approved (expired) to true?, then try to set the values again.