Twilio Integration

[PumpWerks]

Hi!

I hope this is the correct forum to post in. I apologize if it is not.  I'm still now to Community, so please bear with me.

I'm trying to integrate my company's Twilio with one of our SN instances.

I'm am very happy with my IVR flow in Twilio, but I want a record of all calls coming to our Twilio number that proceed to a Key Press to Create (or Update) a record on the Interaction table in our instance.  In this case the key presses are: 1, 2, 3, 0, or 7.

I can set up a flow in FlowDesigner in my instance, and configure it to create a record on the Interaction table, but I can't figure out how to have it triggered by a key press in Twilio.

I feel like there must be a widget in Twilio Studio that can I insert into my Twilio flow that will send data to my instance and trigger my Flow Designer flow. There are 3 widgets I feel I can choose from in the "Tools & Execute Code" section of the Widget Library in Twilio Studio:  Run Function, Make HTTP Request, and Add TwiML Redirect.  I can't figure out how to configure any of the widgets to send data to SN and trigger my flow.

Am I completely heading in the wrong direction? Or is there a way to accomplish what I'm trying to do?

Thanks so much in advance!!

Dave Solzberg

[Community Alums]

Hi @PumpWerks ,

You can follow these steps mentioned in this link and good to go, this covers everything :

https://www.twilio.com/blog/create-notification-system-servicenow-using-twilio-sms-and-voice#:~:text....

[PumpWerks]

Looking at the directions to set up notify help a lot, but I don't need to notify a user that an interaction was created.  I already have Twilio sending and email with a link to voice message and a transcription of said voicemail.  I'm just looking to have Twilio send data to SN so I can create an interaction record.  Most probably for reporting purposes.  I'm still deciding where to post the data (short description, create a field with value choices to use, etc).   feel like I should be able to use the widget called: "Make HTTP Request" and has these fields to fill in:

I can't figure out what url to use in order to trigger a flow to have a record created on the interactions table .

I hope this makes sense.

[PumpWerks]

[smitakartit]

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