Digital transformation is big in Texas

Session Code: BRE0715Presenter(s): Jennifer, Cheryl, DavidCompany(s): Department of Information Resources, State of Texas, CapGemini, CapgeminiAbstract: The State of Texas has a clear vision of how it...

A better customer experience using self-service

Session Code: LAB0535Presenter(s): Tom, SebastienCompany(s): ServiceNow, ServiceNowAbstract: Would it surprise you to learn that your customers prefer self-service? Are you familiar with all the self-...

Changing the way of work by building an integrated IT factory

Session Code: BRE0064Presenter(s): OlafCompany(s): FIT - A Syntax companyAbstract: Join this session with FIT - A Syntax company, a global service provider offering different services to their custome...

DevOps patch automation end to end

Session Code: BRE0219 Presenter(s): Dan Company(s): Sabre Holdings Corporate Abstract: Join this session for an overview of end-to-end DevOps orchestration. It includes: Collection of tribal knowledge...

How Tennessee DHS is modernizing government service and culture through technology

Session Code: BRE1257Presenter(s): LandonCompany(s): Tennessee Department of Human ServicesAbstract: In an era of customer-driven corporations and ever-increasing consumer expectations, an organizatio...

Deliver an exceptional, secure experience and maximize GEOINT potential

Session Code: BRE1357Presenter(s): April, Lawrence (Larry)Company(s): NGA, National Geospatial-Intelligence Agency NGAAbstract: To support the National Geospatial-Intelligence Agency's (NGA) technolog...

Out of the shadows: Consolidating city departments into an enterprise ITSM platform in Raleigh, NC

Session Code: BRE1476Presenter(s): SpencerCompany(s): City Of RaleighAbstract: The City of Raleigh initially implemented ServiceNow ITSM for the central IT department. In this session, you'll learn ho...

MIT Sloan School of Management: Building business value in a small community

Session Code: BRE0266Presenter(s): DanCompany(s): MIT Sloan School of ManagementAbstract: MIT Sloan School of Management is regarded as one of the top business schools in the U.S., serving MIT faculty...

Deep dive: What's new with Enterprise Onboarding and Transitions

Session Code: LAB0543Presenter(s): Leena, QuentinCompany(s): ServiceNow, ServiceNowAbstract: We've made some big improvements in our Enterprise Onboarding and Transitions product. In this lab, we're g...

Streamlining the deployment of Service Mapping

Session Code: LAB0323Presenter(s): Bill, OdedCompany(s): ServiceNow, ServiceNowAbstract: Service Mapping deployment doesn't have to be a challenge. Since Kingston, a new approach was introduced, suppo...

Better HR through better IT: Automating the HR recruitment process

Session Code: BRE0377 Presenter(s): Laurie, Jasmine Company(s): National Institute of Standards and Technology, National Institute of Standards and Technology Abstract: The federal hiring process can ...

Importing 3rd-party Service Maps into ServiceNow ServiceMapping

Session Code: LAB0577Presenter(s): Rotem, LeonidCompany(s): ServiceNow, ServiceNowAbstract: In this lab, we’re introducing the ultimate and straightforward way to import the 3rd-party Application Serv...

HR and IT working better together to elevate the new hire onboarding experience at Asurion

Session Code: BRE0207Presenter(s): Nic, ScottCompany(s): Asurion, AsurionAbstract: Asurion is a global tech care company that helps more than 300 million people around the world unlock their technolog...

Stop by: The Walk-up Experience at Dell

Session Code: BRE1115Presenter(s): Steven, Ryan, MaryCompany(s): Dell, DELL, EMCAbstract: Learn how Dell implemented the new Walk-up Experience to standardize the process for their Tech Central locati...

The 9-week roadmap to enterprise organizational change

Session Code: BRE0094Presenter(s): KristiCompany(s): BISSELL HomecareAbstract: In 2018, Bissell experienced unprecedented growth and made an equally unprecedented decision to take a quantum IT leap fo...

American Express GBT: Creating the next-gen employee experience for new hire onboarding

Session Code: BRE0259Presenter(s): Poonam, DanielCompany(s): American Express Global Business Travel, AMEX GBTAbstract: Join American Express Global Business Travel to hear their story of implementing...

The Employee Service Center as your enterprise service center

Session Code: LAB0542Presenter(s): Bhavneet, CoreyCompany(s): ServiceNow, ServiceNowAbstract: In this lab, discover how the Employee Service Center provides organizations with the ability to provide a...

Best-in-class IT with Application Portfolio Management and enterprise architecture

Session Code: BRE1254Presenter(s): PalvinderCompany(s): IntelAbstract: Palvinder Singh is managing enterprise and data architecture at Intel, where he's transforming IT into a best-in-class organizati...

How Shell is transforming the IT Experience

Session Code: BRE0395Presenter(s): MohammadCompany(s): ShellAbstract: In this session, you'll learn how Shell transformed their IT value chain — from planning through operations — to optimize investme...

Keys to success at American University: Extending transformative Enterprise Service Management beyond IT

Session Code: BRE1099Presenter(s): Teresa, SteveCompany(s): American University, American UniversityAbstract: American University decided to implement Customer Service Management to facilitate the tra...