Session Code: BRE0162Presenter(s): Sudie, DeniseCompany(s): AstraZeneca, AstraZenecaAbstract: Join this session to see Astrazeneca's journey from a previously used IT Portal in 2013 to CMS/ServiceNow ...
Session Code: KBP1289Presenter(s): George, Anissa, John, Tram, KellieCompany(s): UC San Diego, Clark County, Nevada, ServiceNow, City of San Diego, UC BerkeleyAbstract: Customers in education and gove...
Session Code: LAB0538Presenter(s): Ryan, MichaelCompany(s): ServiceNow, ServiceNowAbstract: The bar for great customer service continuously rises. Customers expect personalized interactions delivered ...
Session Code: LAB0592Presenter(s): Rahul, AbhiCompany(s): ServiceNow, ServiceNowAbstract: Customer service agents are often challenged to keep external customers happy while also working efficiently t...
Session Code: BRE0088Presenter(s): LouisCompany(s): Mary KayAbstract: With the upgrade to London, you have to change your way of doing things in Alert Management. Although change can sometimes be diff...
Session Code: BRE0971Presenter(s): StephenCompany(s): Expedia GroupAbstract: Having viewed a breakout session in K15 from Levi Strauss & Co, the Expedia Group IT Service Management team was motivated ...
Session Code: CSS1379Presenter(s): ToryCompany(s): Dignity HealthAbstract: Dignity Health, the fifth largest health system in the U.S. and the largest hospital provider in California, relies on more t...
Session Code: BRE0803Presenter(s): Vikrant, Clara, Kim, AnanthCompany(s): Bharti Airtel, ServiceNow, ServiceNow, ServiceNowAbstract: In six weeks, the global telecommunications organization, Airtel, t...
Session Code: LAB0624Presenter(s): Thomas, Eric, ManojCompany(s): ServiceNow, Service-now.com, ServiceNowAbstract: Maximize your risk and compliance know-how while minimizing your privacy regulation c...
Session Code: LAB0534Presenter(s): Marcel, MartijnCompany(s): ServiceNow, ServiceNowAbstract: ServiceNow is allowing DevOps to be agile and intelligently automate change management workflows. The Now ...
Session Code: CSS1181Presenter(s): SujataCompany(s): Bristol-Myers SquibbAbstract: In this session, Bristol-Myers Squibb will share how the CMDB was the key enabler of the business and digital capabil...
Session Code: LAB1394Presenter(s): Akshay, Madhavi, SreeCompany(s): ServiceNow, ServiceNow, ServiceNowAbstract: Learn the new CMDB Query Builder features for Madrid, and get recommendations on best pr...
Session Code: BRE0467Presenter(s): NicoCompany(s): Coca Cola European PartnersAbstract: The world of work has become more complex and, as a result, more frustrating for employees. At Coca-Cola Europea...
Session Code: BRE0932 Presenter(s): Skip Company(s): HealthPartners Abstract: In this session, see how HealthPartners is using DevOps on the ServiceNow platform to deliver value to the business faster...
Session Code: CSS0102Presenter(s): TimCompany(s): ServiceNowAbstract: With pressure to consolidate IT services under one organization, companies must be successful in creating a change management plan...
Session Code: LAB0938Presenter(s): Will, Geeta, Christen, ManojCompany(s): ServiceNow, ServiceNow, ServiceNow, ServiceNowAbstract: Many organizations struggle to manage the unrelenting onslaught of di...
Session Code: BRE0525Presenter(s): Lauren, DanielCompany(s): Fairview Health Services, Fairview Health ServicesAbstract: Fairview Health Services is a large Healthcare organization located in Minnesot...
Session Code: BRE0488Presenter(s): Franck, Shiv, RonaldCompany(s): Novant Health, ServiceNow, Novant HealthAbstract: Imagine the folks at Novant Health as tall, strong, wearing a black leather jacket,...
Session Code: CSS0161 Presenter(s): Randy Company(s): Concurrency Abstract: ServiceNow is not just about infrastructure management and service operation— it can also be brought into the executive suit...
Session Code: BRE0994Presenter(s): Mik, JeffCompany(s): Tasktop, Select MedicalAbstract: In this session, Select Medical will describe the transformation journey they took implementing an automated, i...
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