Hi, In the process of creating knowledge article, we have two types of article type-HTML and WIKI. What is the use of having WIKI Article type when HTML type is most easy way to use. Thanks in advance
Hi....Create feedback task after posting a comment on knowledge Article. The task is assigned to author if author is active and part of a group. The task is assigned to group manager if author is active and not part of a group. The task is assigned t...
Hi All How to Resend same the Notification Thanks
Trying to create a script include and a client script to show the "caller" info (email and phone number) as a field message under caller, that changes dynamically when the "caller is changed in an incident. I have tried about 15 different script incl...
HI All, I Have Create CAB Workbench successfully but it is not sending the meeting invites to Attends Thanks
テーブルのレコードにファイルを添付できますが、添付ファイルを削除できる人、できない人を区別することはできますか。現在、添付ファイルの削除ボタンをユーザーロールによって管理することはできますか。
I can attach files to records in a table, but can I distinguish between who can and can't delete attachments? Currently, we are considering whether it is possible to manage the delete attachment button by user role.
My team has monthly reports sent out, however we are seeing that the reports are being sent out in 3s. All the same, but the email it is sent by is different. One is our company name @ servicenowservices.com, another is our company test @servicenowse...
I am utilizing the document viewer for my Knowledge Base. I have a powerpoint that I have attached to a knowledge article, but when I open it in the document viewer, the font looks different than when I view it in the PowerPoint app. However, when I ...
Good day to SN Techies, I have been with ServiceNow platform for 4 years now. Recently, I've heard about SN Certification related to Testing called as "ServiceNow Certified Test Professional (CTP)". Where can I find information about the ServiceNow C...
Dear community,I have a question about referencing between incidents and knowledge articles.We use versioning in our knowledge bases.If the solution to an incident is also created as a knowledge article, this incident is referenced as a source in the...
Is it possible to make certain articles unsearchable? So for instance I have 5 articles to describe Parts 1 to 5 of a process, but I want people always to go to the first page and then have a link to Parts 2 to 5. It’s a bit like applying for a pass...
Hello community, as an admin I want to send an email notification to a specific user when I update a KB article, how can I do it ?
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I've read numerous requests for that music stinger at the beginning of the videos as a ringtone, so here you are... Hear it is: Android: K2020-Ringtone.mp3 Apple: K2020-Ringtone.m4r Here's the one from the end of most videos: Android: K2020-End.mp...
