Knowledge forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Monthly Reports sending out 3 versions of the report.

My team has monthly reports sent out, however we are seeing that the reports are being sent out in 3s. All the same, but the email it is sent by is different. One is our company name @ servicenowservices.com, another is our company test @servicenowse...

vcdiaz3 by Tera Contributor
  • 464 Views
  • 5 replies
  • 0 helpfuls

Document Viewer Displaying Different Font on PPTX than PDF

I am utilizing the document viewer for my Knowledge Base. I have a powerpoint that I have attached to a knowledge article, but when I open it in the document viewer, the font looks different than when I view it in the PowerPoint app. However, when I ...

Seth3 by Tera Contributor
  • 444 Views
  • 1 replies
  • 0 helpfuls

Resolved! Referencing between knowledge articles and incidents

Dear community,I have a question about referencing between incidents and knowledge articles.We use versioning in our knowledge bases.If the solution to an incident is also created as a knowledge article, this incident is referenced as a source in the...

Audio: Knowledge 2020 Ringtone

I've read numerous requests for that music stinger at the beginning of the videos as a ringtone, so here you are... Hear it is: Android: K2020-Ringtone.mp3 Apple: K2020-Ringtone.m4r   Here's the one from the end of most videos: Android: K2020-End.mp...

ユーザーがESCでチケットのステータス変更方法を知りたい。(User wants to know how to change ticket status in ESC.)

こんにちは。RecordProducer でインシデント フォームを作成しました。ユーザーは ESC でフォームを使用します。ユーザーはフォームを送信した後にメッセージを投稿できます。ただし、ユーザーはチケットのステータス変更(対応中→解決済み)することはできません。ユーザーは ESC でチケットのステータス変更をすることはできますか?ステータス変更が可能な場合は、ESC上で実現する際の対処方法も教えてください。---Please tell me.An incident form has bee...

Golden Ticket

When using the Golden Ticket opportunity, I could have sworn that there was a video creation tool included. I believe it was a third party deal, but was offered in conjunction with Knowldge 2023 and/or the Golden Ticket. Does that ring a bell for any...

Cotulo by Tera Contributor
  • 773 Views
  • 2 replies
  • 1 helpfuls