Hi, I have created an ACL to make "valid_to" field editable in Publish workflow status for a particular custom group members.But ACL is not working.Please suggest to me, how I can make that field editable for custom group members
How to hide published knowledge articles based on the roles
When using the Golden Ticket opportunity, I could have sworn that there was a video creation tool included. I believe it was a third party deal, but was offered in conjunction with Knowldge 2023 and/or the Golden Ticket. Does that ring a bell for any...
Is there anyway to see the view count of a KB article for external or anonymous user vs internal users?
why my servicenow id cant login store and support,what can i do? Is there a problem with my account？
I'd like to run a search for empty Configuration Item fields in one knowledge base. The goal is to find which articles lack CIs and then select the most appropriate one for it. This will help our Technical Support techs locate articles that might hel...
I have registered to attend K19 and taken the optional "convenience package",....... no hotels available on the website so emailed knowledge@servicenow.events as suggested. Getting a response is proving a challenge..... can anyone help?
In the tab, I have IT - Excel instead of this name I need the knowledge number should be displayed as a permanent
I'm using knowledge function to share the information of daily tasks. When a knowledge is created/updated/retired, our team and related team can get a mail notification to catch a newest information all the time. The related team is various. It is de...
I have created new article template and also created fields in that template. When I created the new article by using article template that I created which is custom article template. After saving the article then I clicked on view article . Custom f...
Hi team, Can anyone please help,How to renew kb article .Please provide snips for better understanding. Thanks In advance
Hi all, I am hoping this is the correct forum for this type of question. I need to create a knowledge base that supports 8 different countries, all on the same topic but the process notes in the article may differ from country to country. Rather than...
Hi Experts, I have the questions about gs.info()? what is gs.info()?When to use gs.info()?when not to use gs.info()?Why we should use gs.info()?Best practice of coding gs.info()? That is all question of me. Please explain it to help me. Best regards,...
Hello Experts,I am trying to renew a software contract using the contract renewal workflow but in details to be supplied section> start date> when I use an old date it doesn't take it. It throws an error saying it has to be at-least today's. See scre...
Knowledge articles in draft state are visible in esc portal.what could be the possible reason?
