Send a notification email to a user when the admin updates a KB article
Hello community, as an admin I want to send an email notification to a specific user when I update a KB article, how can I do it ?
Forum Posts
Webinar on How to Build Custom ServiceNow Reporting and BI Analytics
Unlock the Power of ServiceNow Data Visualization for Informed Business Decisions! Join us for an exclusive webinar, "How to Build Custom ServiceNow Reporting and BI Analytics" and discover the key to harnessing the full potential of ServiceNow data ...
Audio: Knowledge 2020 Ringtone
I've read numerous requests for that music stinger at the beginning of the videos as a ringtone, so here you are... Hear it is: Android: K2020-Ringtone.mp3 Apple: K2020-Ringtone.m4r Here's the one from the end of most videos: Android: K2020-End.mp...
ServiceNow World Forum Toronto 2023 Presentation / decks
Hey ServiceNow enthusiasts, Where do I get the Presentation / Slide Decks from the workshops that I was attended in ServiceNow world forum October 19 2023 Toronto? Searched everywhere I can, but couldn't able to find them. Please guide me here. Thank...
Custom Files and OOB files
What is OOB flies and customized OOB files?
ユーザーがESCでチケットのステータス変更方法を知りたい。（User wants to know how to change ticket status in ESC.）
こんにちは。RecordProducer でインシデント フォームを作成しました。ユーザーは ESC でフォームを使用します。ユーザーはフォームを送信した後にメッセージを投稿できます。ただし、ユーザーはチケットのステータス変更（対応中→解決済み）することはできません。ユーザーは ESC でチケットのステータス変更をすることはできますか？ステータス変更が可能な場合は、ESC上で実現する際の対処方法も教えてください。---Please tell me.An incident form has bee...
Related to KB_knowledge article: Valid_to button is not editable in Publish status for custom group
Hi, I have created an ACL to make "valid_to" field editable in Publish workflow status for a particular custom group members.But ACL is not working.Please suggest to me, how I can make that field editable for custom group members
How to hide published knowledge articles based on the roles
How to hide published knowledge articles based on the roles
Golden Ticket
When using the Golden Ticket opportunity, I could have sworn that there was a video creation tool included. I believe it was a third party deal, but was offered in conjunction with Knowldge 2023 and/or the Golden Ticket. Does that ring a bell for any...
Resolved! Internal vs External view count
Is there anyway to see the view count of a KB article for external or anonymous user vs internal users?
why my servicenow id cant login store and support
why my servicenow id cant login store and support,what can i do? Is there a problem with my account？
Searching for empty Configuration Item fields
I'd like to run a search for empty Configuration Item fields in one knowledge base. The goal is to find which articles lack CIs and then select the most appropriate one for it. This will help our Technical Support techs locate articles that might hel...
Hotel reservation with "convenience package"......
I have registered to attend K19 and taken the optional "convenience package",....... no hotels available on the website so emailed knowledge@servicenow.events as suggested. Getting a response is proving a challenge..... can anyone help?
Knowledge article number should be display in tab name
In the tab, I have IT - Excel instead of this name I need the knowledge number should be displayed as a permanent
how disable the restriction to edit that ownership group has?
I'm using knowledge function to share the information of daily tasks. When a knowledge is created/updated/retired, our team and related team can get a mail notification to catch a newest information all the time. The related team is various. It is de...
