Dear community,I have a question about referencing between incidents and knowledge articles.We use versioning in our knowledge bases.If the solution to an incident is also created as a knowledge article, this incident is referenced as a source in the...
Is it possible to make certain articles unsearchable? So for instance I have 5 articles to describe Parts 1 to 5 of a process, but I want people always to go to the first page and then have a link to Parts 2 to 5. It’s a bit like applying for a pass...
Hello community, as an admin I want to send an email notification to a specific user when I update a KB article, how can I do it ?
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I've read numerous requests for that music stinger at the beginning of the videos as a ringtone, so here you are... Hear it is: Android: K2020-Ringtone.mp3 Apple: K2020-Ringtone.m4r Here's the one from the end of most videos: Android: K2020-End.mp...
Hey ServiceNow enthusiasts, Where do I get the Presentation / Slide Decks from the workshops that I was attended in ServiceNow world forum October 19 2023 Toronto? Searched everywhere I can, but couldn't able to find them. Please guide me here. Thank...
What is OOB flies and customized OOB files?
こんにちは。RecordProducer でインシデント フォームを作成しました。ユーザーは ESC でフォームを使用します。ユーザーはフォームを送信した後にメッセージを投稿できます。ただし、ユーザーはチケットのステータス変更（対応中→解決済み）することはできません。ユーザーは ESC でチケットのステータス変更をすることはできますか？ステータス変更が可能な場合は、ESC上で実現する際の対処方法も教えてください。---Please tell me.An incident form has bee...
Hi, I have created an ACL to make "valid_to" field editable in Publish workflow status for a particular custom group members.But ACL is not working.Please suggest to me, how I can make that field editable for custom group members
How to hide published knowledge articles based on the roles
When using the Golden Ticket opportunity, I could have sworn that there was a video creation tool included. I believe it was a third party deal, but was offered in conjunction with Knowldge 2023 and/or the Golden Ticket. Does that ring a bell for any...
Is there anyway to see the view count of a KB article for external or anonymous user vs internal users?
why my servicenow id cant login store and support,what can i do? Is there a problem with my account？
I'd like to run a search for empty Configuration Item fields in one knowledge base. The goal is to find which articles lack CIs and then select the most appropriate one for it. This will help our Technical Support techs locate articles that might hel...
I have registered to attend K19 and taken the optional "convenience package",....... no hotels available on the website so emailed knowledge@servicenow.events as suggested. Getting a response is proving a challenge..... can anyone help?
