I'm using knowledge function to share the information of daily tasks. When a knowledge is created/updated/retired, our team and related team can get a mail notification to catch a newest information all the time. The related team is various. It is de...
I have created new article template and also created fields in that template. When I created the new article by using article template that I created which is custom article template. After saving the article then I clicked on view article . Custom f...
Hi team, Can anyone please help,How to renew kb article .Please provide snips for better understanding. Thanks In advance
Hi all, I am hoping this is the correct forum for this type of question. I need to create a knowledge base that supports 8 different countries, all on the same topic but the process notes in the article may differ from country to country. Rather than...
Hi Experts, I have the questions about gs.info()? what is gs.info()?When to use gs.info()?when not to use gs.info()?Why we should use gs.info()?Best practice of coding gs.info()? That is all question of me. Please explain it to help me. Best regards,...
Hello Experts,I am trying to renew a software contract using the contract renewal workflow but in details to be supplied section> start date> when I use an old date it doesn't take it. It throws an error saying it has to be at-least today's. See scre...
Knowledge articles in draft state are visible in esc portal.what could be the possible reason?
I want to know the types of subscriptions available in ServiceNow. How can i get the detailed information about the subscriptions.
Hi All,I have written a scheduled job->script to check and send notification if a knowledge article is check out since 7 days. The question is how can I send notification to the user who have check out the Article.? Scheduled Job code:sendDraftKBNoti...
Hello all, I have a knowledge articles till version 5. But I can see knowledge aricles in portal coming duplicate. Only 5 is published rest are retired. But I can see duplicates on portal view.
Hi, I am looking for a comprehensive graphical presentation of all ServiceNow OTB processes and how they interconnect - all in one document. Thank You
hi everyone, I have learnt javascript from other sources.But I'm not confident in servicenow scripting .Can anyone suggest me How to improve my scripting skills in servicenow.Thanks in advance!!
How to add Most recent tasks on knowledge article search page.We already have the Most Recent tasks link on some of the knowledge articles but in that it is only showing the Incident associated record with numbers, so we need to add the Interactions ...
Hi all, one of our clients is encountering this issue when copy text from a Word document to the knowledge article body. When she tried to paste the text it shows a link instead of the text content. This seems only happen to this user, and I have ask...
