Hello experts,Browsing on all the feature comparison on knowledge V3 homepage and knowledge management service portal, there is a lot of features that won't be available that is utilized frequently by users.Will there be a plan to bring those feature...
New to Knowledge Management and appreciate your help. When we have outdated articles that have been replaced by newer published versions, should the outdated ones really be retired? How do we fix that? Valerie O'Hara
Hello great people of this community, i'm still a learner but please bear with my question. I'm logged in as an administrator in my practice instance, and am trying to disbale article rating and 'mark as helpul' at the knowledge base level, but i can...
Could someone provide additional details regarding the new "Guide Me" widget on the Product Documentation site? I've checked our list, but couldn't locate this widget. Is it possible that "Guide Me" is labeled differently?
Hello experts,I just want other inputs on this one. Based on reviewing the documentations and the academy session videos in relation to this topic, it seems that what will the change do will just change the redirect content of the homepage module of ...
Hello! I am trying to gain some insight on how theming (Core UI) is functioning for those using the built-in Dark Mode theming; specifically, when dealing with the KB. We are using Utah currently. I am namely wondering if anyone else is observing the...
Hello all, I'm new to knowledge management and I'm trying to create a knowledge template with some HTML style code. The problem is when I create a new template, one of the fields does not display (yes it is active).I created a new test template, I to...
Hello experts,On the ServiceNow documentation, it says that if Article Validity is blank, the default value for valid to field of an article is January 1, 2100.https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge...
UIs: Next Experience & Service Operations Workspace Is it possible to configure the knowledge article "Attach" links differently based on the knowledge base they are from? For example, I have two knowledge bases: Internal IT (IT staff only) and End ...
Hi all, I'm new to using Knowledge Blocks so having some trouble understanding what to do here. I need to retire this knowledge block but I keep getting the error message 'Block cannot be retired as it is currently being used in other articles'. I ha...
Hi, I am in the process of recategorizing our existing Knowledgebases that I inherited and am looking to streamline and cut out unrequired KB's and categories. I am wondering the best way to do this. Is it best to set up the new KB's with the new c...
In my knowledge base article template, I'm trying to make use of the Expand/Collapse option available in the field definition. Is this supposed to work out of the box, or is there something that must be added to make it work?
Hi All, I need to delete a large volume of knowledge articles from a specific knowledge base, but I'm retaining around 200 of these by moving newly created drafts of them to a different knowledge base. The old versions of these articles will be del...
Hello,I'm looking to see if anyone is currently using the Knowledge - Microsoft Word integration and if they have any implementation/configuration advice. We are looking to start using this and are working out all of our processes. We created a Share...
I am wondering how others are managing articles that need to refer to other articles. Right now, article authors are referring to other articles by putting the permalink into the article. As you know, from a knowledge management/maintenance perspec...
