Knowledge Managers
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Export or Link A Knowledge Base with SharePoint

I am trying to have ServiceNow do automated (possibly daily) exports or show a Knowledge base with categories (with links). My vision is to have Knowledge available in ServiceNow but can be accessed via SharePoint. I believe my team already has a way...

Resolved! Approval Notification

Probably a very low level question, but when you change who receives KB approval notifications, is that a customization or a configuration?  Same question for what is in the actual email. I want to change those few things but have to tote the line fo...

cavila by Tera Contributor
  • 776 Views
  • 4 replies
  • 2 helpfuls

Knowledge Article template not applying?

Hi All! I have made changes to an existing knowledge article template field (the change is to the table properties, colour etc.) - I go to create a new knowledge article using the template, the sample text shows the changes -  However, when I select ...

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alex2410 by Tera Contributor
  • 478 Views
  • 1 replies
  • 1 helpfuls

Replacing ITGlue flexible assets

As an MSP, our operations teams use ITGlue today, to document our customers' IT infrastructure (among other things). We have a set of "flexible assets", which represent a templatized list of fields representing related objects. We define the fields r...

Resolved! Article Retirement Reminder

Hi. We have a dashboard for all of our authors which shows their articles expiring in 30 days, 60 days and 90 days. It's dynamic and personalized. We plan on sending quarterly communication out to remind them as well. We've seen issues with authors l...

rosenst22 by Tera Contributor
  • 1117 Views
  • 4 replies
  • 3 helpfuls

Creating report with Groups as a condition

Hello, I am trying to create a "articles by department" report that separates data by Groups instead.The issue we have now in our team is that we have all merged into 1 department but are identified in different Groups in ServiceNow.Is there a way to...

salgrov by Kilo Contributor
  • 2465 Views
  • 5 replies
  • 0 helpfuls

Resolved! Knowledge Management (KM) Implementation

Hello, I am currently finishing the On Demand course Knowledge Management (KM) Implementation, I post some screenshots below and for any reason I can't complete one of the tasks, it says I should Configure the Policies knowledge base to include Engli...

Eric_Zafalon by Giga Contributor
  • 1645 Views
  • 9 replies
  • 3 helpfuls

Changing the look of a scheduled report

Hello. i have recently began sending out weekly reports of new and deleted Knowledge articles in an excel format to inform my customers of changes in the knowledge base. The only problem is that i have to manually open each report and adjust the layo...

Hegra by Tera Contributor
  • 653 Views
  • 3 replies
  • 0 helpfuls
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