I'm familiar with knowledge usage and attaching knowledge to HR cases, but what other HR KPIs do you all use? We have some case deflection too. Can you tell me which HR KPIs you are using and how you set them up in the system? Thanks.
Hi all, I have a requirement to allow users to filter the Contextual Search results on an incident form. I see that there is something called Filter Conditions that apply static filters on Contextual Search, but what we need is rather something like ...
How do you all cope with this problem? We do not have HRSD, so this solution will not help.Person (let's call him Joe) works in Germany and is able to see relevant knowledge articles, because we have user criteria (can read = all Germany employees)...
We want to be to present the content of a pdf in the knowledge base article. We put in the iframe source code to present the pdf. It works in draft mode. When we submit the article, it loses one line of iframe code: the src line with the url address ...
Hi again! I have another query that I am hoping someone can help with! I am wondering the best way to identify articles that have key words within the main body of the text (not added as meta and not featuring within the short description). The reaso...
ServiceNow has documented the issue below for all versions: View KB0778480 KB Articles referencing external hyperlinks only work if launching the reference links through the Service Portal. Some links to external URLs do not work when navigated thro...
Hi folks, We would like to use the AQI in ServiceNow, but we do not want to send email notifications when the AQI is performed. My question is, does the plug-in com.snc.knowledge_advanced simply control the email notifications for AQI? Will disabling...