Knowledge Managers
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Forum Posts

Do we need a separate Known Error knowledge base?

Hi, Known Error means several things in our environment: We have a Known Error Knowledge Base – the repository where the article is stored, articles in a particular Knowledge Base follow the workflow and visibility/access settings for that Knowledge ...

Janelle3 by Tera Contributor
  • 4773 Views
  • 8 replies
  • 14 helpfuls

How to check "Instant Publish" option enabled users?

Hello Everyone, Please advise me on how to check who has "Instant Publish" option in Knowledge Management. we are in the process of limiting "Instant Publish" option to only certain associates. (Not everyone have this access by default.) This is alre...

AngelineAki by Giga Contributor
  • 1095 Views
  • 4 replies
  • 4 helpfuls

Drop-shadow being applied to knowledge article images

I noticed recently that articles images when rendered via the Portal have shadows. When I looked at the web page using the developer tool in a browser, I found this.  â€ƒIs this familiar to anyone? Does anyone know a good place to have our SN developer...

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Links color doesn't match the fron end

Good Morning,  I'm trying to figure out why the color of links set up in the back end, change when the article is published.I want to have links in a different color than the normal text, but even if I choose a specific color in the back-end, once th...

Export or Link A Knowledge Base with SharePoint

I am trying to have ServiceNow do automated (possibly daily) exports or show a Knowledge base with categories (with links). My vision is to have Knowledge available in ServiceNow but can be accessed via SharePoint. I believe my team already has a way...

Resolved! Approval Notification

Probably a very low level question, but when you change who receives KB approval notifications, is that a customization or a configuration?  Same question for what is in the actual email. I want to change those few things but have to tote the line fo...

cavila by Tera Contributor
  • 839 Views
  • 4 replies
  • 2 helpfuls

Knowledge Article template not applying?

Hi All! I have made changes to an existing knowledge article template field (the change is to the table properties, colour etc.) - I go to create a new knowledge article using the template, the sample text shows the changes -  However, when I select ...

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alex2410 by Tera Contributor
  • 515 Views
  • 1 replies
  • 1 helpfuls

Replacing ITGlue flexible assets

As an MSP, our operations teams use ITGlue today, to document our customers' IT infrastructure (among other things). We have a set of "flexible assets", which represent a templatized list of fields representing related objects. We define the fields r...

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