I have a requirment to change the existing escalation process from - once a user requests an escalation and task gets created and assigned to ServiceDesk and an email is sent to managment. New process: User requests escalation an email will be sent t...
Hello, In serviceNow I have: A notificationAn email templateAn email layoutI have my notification linked to my template. And I want to link my layout to my template. According to the internet (youtube, google, chatgpt) I need to link it manually by ...
Hi folks, I am studying ServiceNow Administration Fundamentals on Demand but am unable to locate course files per instructions. I have tried in my instance as both system admin and also impersonated another user. I have also attempted locating in a n...
Hi everyone,I'm currently preparing for the ServiceNow Certified System Administrator (CSA) exam and would really appreciate any support from the community. If anyone has sample multiple-choice questions (MCQs), practice tests, or useful study resour...
Hi all,Can someone please help clarify two things related to Change Requests (CHG) in the current 2025 version of ServiceNow?Approval Levels:Back in 2021, we had approval levels like Level 0, Level 1, etc., depending on risk and CI ownership.What is ...
I am unable to wake up my instance from hibernation, please help https://dev208077.service-now.com
Hello,I created a new table with 4 new fields. Using ACL I granted Create, Read and Write to a specific role.Now I would like to make field 2 read only and allow the User to edit fields 1, 3 and 4.Can anyone help me do this using just ACL as that is ...
HelloMy post are being marked as spam.I'm just asking a question and in less than a minute its marked as spam.Can anyone help me?
Hi there, currently, users can search for HR Cases via the Ai Search in our Portal. Would there be a way to prevent that? Thanks! Kev
When I am doing the lab I don't see HR in lab 1.2.1. It says plugin for HR is preinstalled but that doesn't seem to be the case. Thanks,Aniket
Hello, In the PE list, three is a "New" button. I would like this button hidden. I can't find the record for this button. I have checked UI Actions, List Actions, and the config for the UIB page. There was a Hide List Actions checkbox, however th...
It appears that the "Agent Workspace for HR Case Management" plugin is not automatically included in student instances. For those looking to explore its functionalities within their learning environment, this might come as a surprise. This plugin off...
There is a banner on the sn developer site that says: Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available. It's been like that for a few days now. Should I just give up and release this instance? This ke...
Hello,I have created an oncall schedule and when I edited/updated the rotation/roster the calendar now has the following:John Doe (PC)Jane Doe (PC)John Doe (SC)Jane Doe (SC) All I want is (P) - Primary and (S) - Secondary. Why? How can I remove the P...
Is it possible to automate the process of downloading reports from ServiceNow using Power Automate Desktop? I currently have a Power BI dashboard that pulls insights from multiple ServiceNow reports, and I’m looking to reduce the manual effort involv...
