For Record Producer intake, SLAs and approvals are configured on the custom table. Stage-level time targets are supported, but task-level metrics do not exist unless a task schema is built. For Catalog Items, task-level SLAs and catalog approvals are...
IssueI have a workflow with multiple parallel approval branches (e.g. Microsoft, Apple, Google - just examples). When these run simultaneously, the approval users get mixed up between the different approval tasks.For example:Microsoft users appear in...
Hello I wish to participate in Executive Circle meet in mumbai - Adapting to a Changing World: How Business and Digital Leaders are Responding to AI that is held onSeptember 26, 2024. Any Idea how can I
Hi, I am an IT worker that signs in to servicenow through SSO. which of the apps would be appropriate to use?I have been able to log in to my service now, but gives me no options to see tickets, only put new ones in. the mobile web experience is rea...
The software group is investigating similar incidents and will respond when they have a resolution.
Community is a great resource. I can ask questions, and get help. But how can I contribute? I have insights, knowledge, and experience from the last 13 years in the ServiceNow space and knowledge from the current project. I would like to share. But I...
When I am doing the following steps, I get error message: Employee Profiles can be generated for active users only. My record is active. Heres the info I have entered below: Any suggestions?
Hi all,Currently I have been experiencing the issue related to enterprise application while using Now Mobile - Intune or ServiceNow Agen - Intune app. Note: Apps are MAM enabled. When I try accessing this two applications on Android, it doesn't seems...
Hi,I have an interview for the role of L1 Support. I need help about which topics do I need to cover for this interview other that lifecycles.Thank you.
Hello, Can someone help me with exam registration.I have taken the instructor led course and paid from my company learning credits, but while registering for for exam it is asking to pay 300USD whereas i already have exam voucher.Can someone guide ho...
How can we get a list of multiple catalog item (sc_cat_item) associated with flows that include REST steps, from that we will understand that those catalog items are associated with integrations?
Hello Guys,I have an requirement that i have to increase the max length of email field in "client email template" table.Is this voilating the servicenow best practice or not.can you please share any servicenow documentation related to this point.Than...
Hi Team,Customer asked me remove all the data from Software entitlement form, and they will start afresh. But when I try remove data for Sqlserver 2016 enterprise, the dependent data will also go off as shown in PIC.Somewhere I read if it's deleted i...
Hi everyone, I have a requirement :Need to add payload and ansible AAP template API.Need to add 3 new catalog tasks1. Stop Tomcat InstancesURL: https://controller.aapbmylc6irzyfx6.ansiblecloud.redhat.com/api/v2/job_templates/1013/launch/Payload:{"FQD...
I accidentally fat fingered and closed a support case, is there any way I can re-open it?