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I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
What's New Webinar: Australia Release for AI Control Tower AI Control Tower is your view for managing everything AI in your organization and driving speed and innovation. Join this webinar to see demos of the latest capabilities across AI strategy, ...
I am facing an issue with variable substitution in a ServiceNow Catalog Task. When using ${variables.primary_impacted_business_line_2}, it is returning the backend value instead of the display value in the Task Name.I also tried using methods like ge...
Users across all role levels (including Administrators and users with the KB role) are unable to create new Knowledge Articles directly from the HR Agent Workspace. The issue is seen across all 3 instances. we have raised an support case where the in...
External LLMs You Can Integrate INTO ServiceNow ServiceNow supports integration with various external LLM providers via AI Connectors: Some popular Integrations are listed below: OpenAI (GPT-4, GPT-4o, GPT-3.5-Turbo)Google Gemini (Gemini Pro, Gemini ...
What is ServiceNow AI Control Tower? ServiceNow AI Control Tower is a centralized governance and compliance command center. It provides enterprises with total visibility to discover, monitor, and manage both native and third-party AI agents and model...
Dear experts,We are using Zurich versionI have created a custom article template for knowledge base and included a reference field "Project" (referencing pm_project)While creation of article using this new template, the user selects the project in th...
Hello,I have this timeline added to a workspace.As with most things UI Builder im really frustrated as the timeline element does not seem to be functioning properly.(or maybe....im doing something wrong) As you can see from the screenshot below if I ...
Overview AI Voice Agents on ServiceNow can now reset passwords, pull up account details and act on behalf of callers — all over a phone call. The moment a call connects, one question matters above everything else: is this really them? WithYokoham...
the variable 'by submit' created for the task when select option Type A is selected has to be visible and mandatory but not when TYPE B . At the same time when type B is selected and task is created for it along with the RITM then the variable 'by su...
Introduction, Context and Promise If you’ve ever built a ServiceNow dashboard that looked fine but couldn’t answer basic follow-up questions, you’ve seen the same pattern play out: every new audience asks for a slightly different cut of the data, a...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide will help you understand what metrics are availabl...
Workflow Automation CoE > Playbooks > Hybrid Agentic Activity Use Cases Foreword This article assumes basic familiarity with ServiceNow Playbooks and the concept of activity definitions. If you're new to Playbooks, the Playbooks documentation is a ...
There are three ways to send notifications from Flow Designer 1) Send Email action 2) Create Record action to generate an event (or custom Flow Action that does exactly that) 3) Send Notification action This video breaks down the pros/cons of eac...
Hi Community, Have a question with workspace refresh list , i am new to workspace, when we create a new record in (csm/fsm) workspace the record should come in the list view automatically(OOTB Feature) but i am currently in Zurich patch 7b release I ...
Hello!I'm working on a notification for a rejected approval, and have been asked to include a link back to the record that was rejected. This normally would be pretty straightforward, but what I'm up against is this is a custom App (extended from Tas...
I want to know how ServiceNow protects its inbox from phishing emails, preventing that they are converted to Incidents via inbound email action. We have a few phishing emails that generated incidents in the platform. We thought ServiceNow would ident...
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