ServiceNow AI Platform

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Workspace Record Page - Group Multiple Related Lists Under a Single Tab

Hello Community,We have custom App where I'm working on a custom Workspace record page and have a requirement to organize related lists into logical groupings within the record view. Instead of displaying each related list as a separate tab, we'd lik...

Question

Open a reference field on Mobile Agent App

Hey, Is there a way to open a reference field on a mobile agent screen?Like you can see I have my incident displayed and I am able to open e.g. the "Assigned to" to get more information about this record. It also works for the reference fields "Calle...

Question

Need assist on login NOW mobile using SSO

Hi there, When I login to NOW mobile using SSO username and password, it asks me to use Mircrosoft Edge as shown in screenshot. Is there any configuration I am missing from backend? Thanks for help in advance.- Padam

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Now Mobile

ServiceNow Security Best Practices: A ServiceNow Architect’s Perspective

As ServiceNow architects, we spend a significant amount of time designing scalable workflows, integrations, CMDB strategies, and platform governance models. Yet, one area that often doesn't receive the same level of architectural attention is securit...

Article

How to disable the Now assist Ai in global search

Is there any skills in now assist or any properties to disable the now assist AI in global search.I have attached a screen shot. In that screenshot now assist Ai search is shown I want a normal global search instead of that ai search. Please help

Question

ServiceNow to Entra Automated User Provisioning

Hello Everyone,I am configuring Microsoft Entra ID automatic user provisioning with ServiceNow and facing an issue during the Test Connection step.Issue:Entra returns Error Code: InvalidCredentialsMessage: "Your ServiceNow credentials are invalid. Pl...

Question

Resolved! ITSM Advanced - Where is the contextual sidebar in the new SOW?

Hello,Since ServiceNow is changing their licensing model names, from Pro to Advanced etc... Some new features are coming with it.I myself, am working in an environment with it. And while exploring the new AI capabilities in the Service Operations Wor...

Question

Your security questions just got a faster answer

Security work runs on questions that can’t wait. Is this field encrypted? Who can access that key? Why was that session blocked? Getting answers usually means digging through configuration screens, documentation, and a few hallway conversations. Se...

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Platform Security

🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule

Introduction Search doesn't always understand what users type. In my case, an incident mentioning OOO couldn't find the Out of Office article. This article shows how I improved the search experience using a synonym dictionary and a boost rule. STE...

Article

Report a knowledge gap

What is your process for end users to report a knowledge gap? For instance, they run a search on Now Assist and there's no information or a supporting article for their search. Is that just a simple intake form?Do you do it pro-actively looking at se...

Question

Determining If a Topic Deserves a Knowledge Article

Does your team or company have rules for determining when to create a new knowledge article, when to update an existing one and when to ignore the topic?I'd like to create guidelines I (I'm a team of one) can follow to know when a new article is requ...

Question

How does ServiceNow Knowledge search rank articles, and does the Meta field improve searchability?

Hi everyone,I’m looking to understand how the ServiceNow Knowledge search engine works, particularly how it matches a user’s query to knowledge articles and ranks the results.Which article fields influence search relevance- is it the title, keywords ...

Question

What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

Article

Licenses consumption usage report - what are the tables / data sources?

I need to produce a dashboards to track licenses usage. Subscription Management is OK but not enough. Is there a documentation about what tables or data sources to base my visualizations on? We use all sort of products, like ITOM, CSM, HR, etc. Not a...

Question

Show Record Information when creating a new Incident in the Service Operation Workspace Sidebar

Hi all,I'm currently working on customizing the Service Operations Workspace (SOW) in the UI Builder and ran into a challenge. Use Case:When creating a new Incident record in SOW, I would like the Record Information Sidebar (shown on the right-hand s...

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