Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...
AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...
What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...
If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
Hi Community,I am currently troubleshooting an LDAP Security Group Delta Import issue and would appreciate any guidance from anyone who has experience with LDAP integrations and delta imports in ServiceNow.BackgroundI have configured an LDAP OU Defin...
We have a list in workspace which points to user table. I want to have a list action for this table which enables users to create a request(creating request for all the selected users) from this list. On clicking the button, I want to open a catalog ...
We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...
Smarter IT starts with a healthier CMDB Connect your IT data, improve visibility, and build confidence to scale AI and automation. Imagine an employee reports an application issue. It should be a straightforward fix. But the device records don't ma...
Hi, We have a business need to have an inbound REST integration from an external system that only supports passing credentials as basic auth.I have set up a local web service user and set the psw. The user has the rest service role as well as ITIL to...
Hi I'm learning SICT at the moment. I understand the overall idea, but I'm struggling with understanding where different configurations are made, such as connecting an assessment template to the onboarding playbook. Does anyone know how I can conne...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
We are trying to connect Gemini to our Knowledge Base, but we found that Gemini allows all users to view all knowledge articles whether the Can Read permission is added or not. Did anyone faced that issue?
We are working on a use case to govern some external MCPs. After completing the lifecycle, we are supposed to see AI Gateway setup tab (as per this document - https://www.servicenow.com/docs/r/intelligent-experiences/ai-control-tower/mcp-client-integ...
I'm trying to run a Lux app on personal developer instances. It deploys successfully (now-sdk install) and runs locally with pnpm dev, but opening it on the instance (/aiux/<app>/home, and also the stock /aiux/ui/home) shows "Core scripts failed to ...
Hi Everyone,I am currently learning ServiceNow Administration and practicing hands-on activities using my Personal Developer Instance (PDI). complex assignments I would like to improve my practical knowledge by working on real-time scenarios and comp...
BU AI Native SKU (Foundation/Advanced/Prime) - I understand SICT 2.0 does not offer governance or monitoring for Enterprise AI Assets like AI SGC Connectors Assets, MCP Servers etc on this offering (all tiers). Is this Correct?But are (MCP tool level...
SERVICENOW COMMUNITY Subscription Management Hub Your central resource for Subscription Management. Learn the basics, track usage and capacity, and find answers from the people who build it. Choose a topic below to get started. THE SHORT VERSI...
We are int he building stages of our Knowledge Management program so I'm looking for some advice. One of the teams that is excited to use KM has articles that must be reviewed on different schedules. For example: Procedures are reviewed every 3 month...
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