Knowledge articles aren't visible in Now/Agent Mobile App

[Nikita35]

hello

I have requirement to access knowledge articles/ knowledge bases on mobile app.

Currently we have configured Now mobile as well as Agent Mobile App.

but when I enter something in the search, I am not able to see kb article results.

also Information tab shows up to be blank.

What additional configuration needs to be done to display the kb articles and knowledge bases here?

Regards

[viniciusoliveir]

Hello Nikita,

check the following config in the platform:

Now Mobile app >> Knowledge Bases >> Add your knowledge base to this list.

This configuration is not automatically added for custom knowledge bases, so probably this is missing.

I hope this helps.

[Nikita35]

Thank you for the response.

Where can I find: Now Mobile app >> Knowledge Bases >> Add your knowledge base ?

[Skylar_Barth]

This was the fix for our issue when we were not seeing the KB loading when clicking browse from the fsm playbook. Jan 2025. Xan Patch 4.

[Amarjeet123]

Thanks @viniciusoliveir ,
Your solution really worked like a charm for me. I was able to add one of my custom KB on now mobile.