Knowledge articles aren't visible in Now/Agent Mobile App

Nikita35 · ‎01-29-2020

hello

I have requirement to access knowledge articles/ knowledge bases on mobile app.

Currently we have configured Now mobile as well as Agent Mobile App.

but when I enter something in the search, I am not able to see kb article results.

also Information tab shows up to be blank.

What additional configuration needs to be done to display the kb articles and knowledge bases here?

Regards

Andrey Kuznetso · ‎02-05-2020

Make KBKnowledge script include accessible from all application scopes.

If you customized KBKnowledge script include you may also want revert it to base system.

Laukik Udpikar · ‎02-07-2020

Thanks for this, Andrey. It worked.