Knowledge articles aren't visible in Now/Agent Mobile App

Nikita35 · ‎01-29-2020

hello

I have requirement to access knowledge articles/ knowledge bases on mobile app.

Currently we have configured Now mobile as well as Agent Mobile App.

but when I enter something in the search, I am not able to see kb article results.

also Information tab shows up to be blank.

What additional configuration needs to be done to display the kb articles and knowledge bases here?

Regards

Andrey Kuznetso · ‎02-05-2020

This solution helped with similar issue: https://community.servicenow.com/community?id=community_question&sys_id=a22a8f69db5cdbc01dcaf3231f96...

Make KBKnowledge script include accessible from all application scopes.

If you customized KBKnowledge script include you may also want revert it to base system.

View solution in original post

Laukik Udpikar · ‎02-07-2020

Thanks for this, Andrey. It worked.

Shiva Durga Pra · 4 weeks ago

The knowledge article is not fixing on the mobile screen. I don't want to scroll the screen and see, it should fix the screen and show the article, check with the template HTML

Any suggestion , how to do it

Skylar_Barth · 3 weeks ago

Hi @Shiva Durga Pra did you have a seperate issue / thread / question? I don't see any attachments or images/video on your post.