functional domain IT Risk and compliance
Hello,What is the objective of setting a functional domain in IRM? Thank youBest regards
Forum Posts
Guidance Needed for Learning Advanced GRC (Risk & Audit) in ServiceNow
I have 3+ years of experience in ITSM and Integrations, and I recently started learning ServiceNow GRC. I have a good understanding of Policy & Compliance, Risk Management, and Audit Management. However, I find the advanced parts of Risk and Audit a ...
Resolved! How to safe a lot of use case data for a policy exception?
Hello Community! My question is rooted in a use case which we implement in Policy & Compliance Management. I'll try to explain as best as I can in a fictional use case. Use CasePolicy: Reports are not allowed to contain personal data. (Reports are b...
Resolved! Best practices around preventing skipped records
We are a new-ish customer using ServiceNow, haven't worked on the platform before and mainly use it for the GRC module at the moment. We want to stay as OOTB as possible to prevent skipped records, what would be the best way to make updates to defaul...
How can we change BCP record of scope related list - FMI asset type default list layout
Hello, When I am trying to configuring the BCP record of scope related list - FMI asset type default list layout for workspace view in native UI. It is not replicating to the workspace.I tried with following ways:-Tried UX list - UX list is not there...
Policy Exception Extension limitation on duration
Hi All, I have the Policy Exception request set to 365 days in for a Policy. I'd like to limit the extensions to six months for High or Critical Risk Rating Exceptions. Does anyone have any recommendations on how to accomplish this? I have reviewed...
sampling in GRC
Hello,What are the recommended features in Compliance workspace to perform sampling when executing controls ?For example instead of performing the control on the full scope it will be done only on a sample based on some criteria.Thank you
Resolved! Create approval record from Smart assessment engine
Can approvals be triggered from the smart assessment engine? If so, how can I configure them? Thanks
Resolved! How to Display Assigned Smart Assessment in Task Tab of Compliance/Audit Workspace?
Hi Community,I’m working on IRM GRC and have a question regarding Smart Assessments in the Compliance/Audit workspace.Currently, my Smart Assessment is triggering as expected, and the assessor can view and respond to the assessment from the list view...
Resolved! How smart assessment trigger control attestation status?
Hello everyone, I'm trying to find what rule, flow or script is responsible for change the control status to compliance/nom-compliance. In the moment i'm using smart assessment as control attestation. I alredy look in Business Rules, flows and scrip...
Impacted Area Relation Ship Configuration
Hi All, In the Regulatory Alert table, there is a related list called Impacted Area. This table is not an M2M (many-to-many) relationship table. Also, when I check the Relationship table, there is no explicit relationship defined for this related lis...
In list view, the field 'indicator' value is showing empty and over form view the value is displayed
In the compliance Workspace, for one user, the field 'indicator' value is showing empty in List view whereas in Form view the value is being displayed. And through backend in list view the value is being displayed.Only in Workspace this issue is. Ple...
System triggered emails without subject line in production
Hi everyone, We’re facing an issue in our production environment where system-triggered emails are being sent without a subject. Here’s the context: We have a UI Action that triggers an event for a reminder notification. The email subject is set dyna...
Resolved! How to Remove Form header content from Compliance workspace
Hi Team,I need assistance with removing the form header content in the Compliance Workspace. Specifically, I’d like to remove the highlighted in "BLUE" section — “Record Type: Policy” — from the workspace header (please refer to the attached screensh...
Resolved! What is the difference between classic risk and advanced risk in GRC?
Please do not give me generic answer.I really want to understand it in a simpler way1