If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
AI Agent Masterclass • Session 5 Converting Data into Intelligence Workflow Data Fabric, Zero Copy & Interoperability ← Back to Masterclass Overview Date 27 January 2026 Duration ~80 minutes Speakers Timo Weber, Chris Thorne, Julia Pur...
How to capture Agentic Workflows/AI Agent updates in an Update Set This article provides step-by-step guidance on how to capture the basic Agentic Workflow / AI Agent components into an Update set. Disclaimer: There are a number of tables in the ...
As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...
What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...
Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...
We're excited to announce that AI Voice Agents are now live on the Now Platform! AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...
Enable seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, expanding AI's reach and avoiding re...
Process image for new tasks Agentic Workflow Overview: This ServiceNow’s out-of-the-box Agentic Workflow streamlines task processing and issue reporting by leveraging AI-powered image analysis. Instead of manually filling out forms, users ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...
ServiceNow Vision AI agents are coming! What is a Vision AI agent? A Vision AI Agent is a new type of AI Agent that enables customers to automate tasks that depend on visual understanding of screens or real-world environments. These agents take v...
What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...
AI Agents FAQ & Troubleshooting Last updated December, 2025, for Yokohama Patch 8, and Zurich Patch 4 *Safe harbor applies for forward-looking statements* What’s an AI Agent at ServiceNow? AI agents are autonomous systems that interact with thei...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
AI Agent Masterclass From Strategy to Scale in 5 Sessions By EMEA AI Solution Architect Team Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, yo...
AI Agent Masterclass • Session 4 Behind the AI Agent Prompts, Data & Control ← Back to Masterclass Overview Date 15 January 2026 Duration 60 minutes Speakers Timo Weber, Thomas Geering, Javier Lombana Dominguez Watch Recording & Res...
AI Agent Masterclass • Session 3 From Blueprint to Build Design & Patterns ← Back to Masterclass Overview Date 13 January 2026 Duration 75 minutes Speakers Timo Weber, Thomas Geering Watch Recording & Resources Key Takeaways Agen...
AI Agent Masterclass • Session 2 Turning Good Ideas into Great Agents Use Cases & Roadmap ← Back to Masterclass Overview Date 16 December 2025 Duration 60 minutes Speakers Timo Weber, Joost van Poppel, Thomas Geering, Javier Lombana Do...
AI Agent Masterclass • Session 1 AI Agents: Why Now? Understand the Shift in Work ← Back to Masterclass Overview Date 9 December 2025 Duration ~60 minutes Speakers Timo Weber, Spencer Beemiller, Øyvind Foster, Thomas Geering & Team ...
As part of our December 2025 release of Now Assist AI Agents, we’ve introduced AI agent interoperability over the Google Agent2Agent protocol. Follow the below example to set up your ServiceNow AI Agents as primary agents (acting as A2A client) invok...
AI Academy 2026 starts on January 20th! Join us next Tuesday, January 20th, as we kick off the 2026 season of AI Academy with new topic: Bring Now Assist to your AI Experience with ServiceNow's MCP Server. Yep, Now Assist is getting an MCP server f...
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